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Hertz Car Rental - National Harbor - Waterfront Street in National Harbor (201 Waterfront St, MD 20745)
About:
Hertz's National Harbor - Waterfront Street, car rental office is based at 200 South Hollywood Road All our vehicles are cleaned and sanitized before and after every rental, so you can drive in confidence. We have thousands of car rental offices in neighborhoods, hotels and airports across the US, so you can arrange to drop off your vehicle at a different location.
Hertz Car Rental - National Harbor - Waterfront Street is located in National Harbor (Maryland state) on the street of 201 Waterfront St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13015674160. You can get more information from their website: http://www.hertz.com/rentacar/location/unitedstates/maryland/nationalharbor/wass31. The coordinates that you can use in navigation applications to get to find Hertz Car Rental - National Harbor - Waterfront Street quickly are 38.781376, -77.016863. Scroll down to find out opening hours, reviews and other important information about Hertz Car Rental - National Harbor - Waterfront Street.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
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Marc
Hotel, atmosphere was perfect. Lots to in area & w/in Hotel Sports bar was my favorite place to hand whole attending USJN Basketball tournament. My room was very nice as well. Housekeeping did fabulous job of not only up keeping hotel, but making themselves available to assist. Several throughout my stay ask if I needed help with anything (maybe I looked lost) but that was outstanding customer service. My experience was wonderful!!
08.2019E
Change of Heart... Location was OK, Improved to Good , and now Terrible. 10/31/18 Post: Wrote a review about a year again... was impressed with the changes that were made. But this past week... Epic Fail! The leadership at this location is the WORST. Customer Service is definitely not a strong point within the leadership. Reach out to the branch and the regional regard t he issues I faced. Branch informed me I could go to another location and swap the car out. Regional never replies to any calls or emails. Wish I could give Negative stars or Zero Stars - Me giving this one star was forced. ====================================================== Previous Post from 2017: OMG! Definitely a big improvement at this location. Walked in on Thursday to pick up my rental. The keys and contract was printed and ready to go with the car parked outside! Customer Service was amazing as well. Now if we could just get someone to answer the phone when you call.
08.2019Bai
Did not honor reservation because they did not have an equivalent car available . They said they would upgrade the car but only if we paid more. We travel all the time and ALWAYS they honor the price of the reservation even if they have to upgrade us to a better car. Terrible service. Even the manager was completely useless.
08.2019Marc
Hotel, atmosphere was perfect. Lots to in area & w/in Hotel Sports bar was my favorite place to hand whole attending USJN Basketball tournament. My room was very nice as well. Housekeeping did fabulous job of not only up keeping hotel, but making themselves available to assist. Several throughout my stay ask if I needed help with anything (maybe I looked lost) but that was outstanding customer service. My experience was wonderful!!
08.2019E
Change of Heart... Location was OK, Improved to Good , and now Terrible. 10/31/18 Post: Wrote a review about a year again... was impressed with the changes that were made. But this past week... Epic Fail! The leadership at this location is the WORST. Customer Service is definitely not a strong point within the leadership. Reach out to the branch and the regional regard t he issues I faced. Branch informed me I could go to another location and swap the car out. Regional never replies to any calls or emails. Wish I could give Negative stars or Zero Stars - Me giving this one star was forced. ====================================================== Previous Post from 2017: OMG! Definitely a big improvement at this location. Walked in on Thursday to pick up my rental. The keys and contract was printed and ready to go with the car parked outside! Customer Service was amazing as well. Now if we could just get someone to answer the phone when you call.
08.2019Bai
Did not honor reservation because they did not have an equivalent car available . They said they would upgrade the car but only if we paid more. We travel all the time and ALWAYS they honor the price of the reservation even if they have to upgrade us to a better car. Terrible service. Even the manager was completely useless.
08.2019Marc
Hotel, atmosphere was perfect. Lots to in area & w/in Hotel Sports bar was my favorite place to hand whole attending USJN Basketball tournament. My room was very nice as well. Housekeeping did fabulous job of not only up keeping hotel, but making themselves available to assist. Several throughout my stay ask if I needed help with anything (maybe I looked lost) but that was outstanding customer service. My experience was wonderful!!
08.2019E
Change of Heart... Location was OK, Improved to Good , and now Terrible. 10/31/18 Post: Wrote a review about a year again... was impressed with the changes that were made. But this past week... Epic Fail! The leadership at this location is the WORST. Customer Service is definitely not a strong point within the leadership. Reach out to the branch and the regional regard t he issues I faced. Branch informed me I could go to another location and swap the car out. Regional never replies to any calls or emails. Wish I could give Negative stars or Zero Stars - Me giving this one star was forced. ====================================================== Previous Post from 2017: OMG! Definitely a big improvement at this location. Walked in on Thursday to pick up my rental. The keys and contract was printed and ready to go with the car parked outside! Customer Service was amazing as well. Now if we could just get someone to answer the phone when you call.
08.2019Marc
Hotel, atmosphere was perfect. Lots to in area & w/in Hotel Sports bar was my favorite place to hand whole attending USJN Basketball tournament. My room was very nice as well. Housekeeping did fabulous job of not only up keeping hotel, but making themselves available to assist. Several throughout my stay ask if I needed help with anything (maybe I looked lost) but that was outstanding customer service. My experience was wonderful!!
08.2019Bai
Did not honor reservation because they did not have an equivalent car available . They said they would upgrade the car but only if we paid more. We travel all the time and ALWAYS they honor the price of the reservation even if they have to upgrade us to a better car. Terrible service. Even the manager was completely useless.
08.2019E
Change of Heart... Location was OK, Improved to Good , and now Terrible. 10/31/18 Post: Wrote a review about a year again... was impressed with the changes that were made. But this past week... Epic Fail! The leadership at this location is the WORST. Customer Service is definitely not a strong point within the leadership. Reach out to the branch and the regional regard t he issues I faced. Branch informed me I could go to another location and swap the car out. Regional never replies to any calls or emails. Wish I could give Negative stars or Zero Stars - Me giving this one star was forced. ====================================================== Previous Post from 2017: OMG! Definitely a big improvement at this location. Walked in on Thursday to pick up my rental. The keys and contract was printed and ready to go with the car parked outside! Customer Service was amazing as well. Now if we could just get someone to answer the phone when you call.
08.2019Bai
Did not honor reservation because they did not have an equivalent car available . They said they would upgrade the car but only if we paid more. We travel all the time and ALWAYS they honor the price of the reservation even if they have to upgrade us to a better car. Terrible service. Even the manager was completely useless.
08.2019Deborah
The manager is very professional. The center is all ways clean. Greeted with a smile no matter how Busy the center is. I really enjoy renting from Hertz when I can deal with someone like Phil, the manager at the Hertz Gaylord. Phil you are a 10+😊
08.2018Tayona
Rude..1 the driver was late picking me up from the collision place where my car was being fixed, 2 the rental they put me in WAS NO WHERE NEAR COMPATIBLE TO MY 2015 Hyundai Sonata,3 when I went to trade it in for something compatible the MANAGER was very rude and unprofessional, 4 the guy who just came and picked me up WAS MAD DUE TO ME ASKING TO SEE HIS ID TO VERIFY HE WORKED FOR HERTZ. Needless to say not only will I not be using them again, I definitely would not use them or recommend them to no one. I guess I should have listened to my sales rep when she said HERTZ is the worst.. 👎🏾👎🏾👎🏾
08.2018Deborah
The manager is very professional. The center is all ways clean. Greeted with a smile no matter how Busy the center is. I really enjoy renting from Hertz when I can deal with someone like Phil, the manager at the Hertz Gaylord. Phil you are a 10+😊
08.2018Tayona
Rude..1 the driver was late picking me up from the collision place where my car was being fixed, 2 the rental they put me in WAS NO WHERE NEAR COMPATIBLE TO MY 2015 Hyundai Sonata,3 when I went to trade it in for something compatible the MANAGER was very rude and unprofessional, 4 the guy who just came and picked me up WAS MAD DUE TO ME ASKING TO SEE HIS ID TO VERIFY HE WORKED FOR HERTZ. Needless to say not only will I not be using them again, I definitely would not use them or recommend them to no one. I guess I should have listened to my sales rep when she said HERTZ is the worst.. 👎🏾👎🏾👎🏾
08.2018Deborah
The manager is very professional. The center is all ways clean. Greeted with a smile no matter how Busy the center is. I really enjoy renting from Hertz when I can deal with someone like Phil, the manager at the Hertz Gaylord. Phil you are a 10+😊
08.2018Tayona
Rude..1 the driver was late picking me up from the collision place where my car was being fixed, 2 the rental they put me in WAS NO WHERE NEAR COMPATIBLE TO MY 2015 Hyundai Sonata,3 when I went to trade it in for something compatible the MANAGER was very rude and unprofessional, 4 the guy who just came and picked me up WAS MAD DUE TO ME ASKING TO SEE HIS ID TO VERIFY HE WORKED FOR HERTZ. Needless to say not only will I not be using them again, I definitely would not use them or recommend them to no one. I guess I should have listened to my sales rep when she said HERTZ is the worst.. 👎🏾👎🏾👎🏾
08.2018Deborah
The manager is very professional. The center is all ways clean. Greeted with a smile no matter how Busy the center is. I really enjoy renting from Hertz when I can deal with someone like Phil, the manager at the Hertz Gaylord. Phil you are a 10+😊
08.2018Tayona
Rude..1 the driver was late picking me up from the collision place where my car was being fixed, 2 the rental they put me in WAS NO WHERE NEAR COMPATIBLE TO MY 2015 Hyundai Sonata,3 when I went to trade it in for something compatible the MANAGER was very rude and unprofessional, 4 the guy who just came and picked me up WAS MAD DUE TO ME ASKING TO SEE HIS ID TO VERIFY HE WORKED FOR HERTZ. Needless to say not only will I not be using them again, I definitely would not use them or recommend them to no one. I guess I should have listened to my sales rep when she said HERTZ is the worst.. 👎🏾👎🏾👎🏾
08.2018Jade
I experienced a longer than neccesary wait for my vehicle...all because this company has one single employee to service the customer first thing in the morning! That's right it was a one-man-show. The receptionist was the runner who was the person who also stated she needed to clean the car! What! Great employee, but one employee doing it all was a major slow up. Hertz needs to make sure all locations are running smooth and bringing customers prompt and service.
08.2017EC
I was initially alarmed when I pulled up and saw several Police Cars ~ Something had happened, but Anthony at the front desk assured me that my wait would not be long and all was well with my reservation. Upon my return of car, I found out my pick up Ride was gonna be delayed. A driver (SEAN) was assigned to get me home without delay! I'm loving my HERTZ GAYLORD family
08.2017Jade
I experienced a longer than neccesary wait for my vehicle...all because this company has one single employee to service the customer first thing in the morning! That's right it was a one-man-show. The receptionist was the runner who was the person who also stated she needed to clean the car! What! Great employee, but one employee doing it all was a major slow up. Hertz needs to make sure all locations are running smooth and bringing customers prompt and service.
08.2017EC
I was initially alarmed when I pulled up and saw several Police Cars ~ Something had happened, but Anthony at the front desk assured me that my wait would not be long and all was well with my reservation. Upon my return of car, I found out my pick up Ride was gonna be delayed. A driver (SEAN) was assigned to get me home without delay! I'm loving my HERTZ GAYLORD family
08.2017Jade
I experienced a longer than neccesary wait for my vehicle...all because this company has one single employee to service the customer first thing in the morning! That's right it was a one-man-show. The receptionist was the runner who was the person who also stated she needed to clean the car! What! Great employee, but one employee doing it all was a major slow up. Hertz needs to make sure all locations are running smooth and bringing customers prompt and service.
08.2017Jade
I experienced a longer than neccesary wait for my vehicle...all because this company has one single employee to service the customer first thing in the morning! That's right it was a one-man-show. The receptionist was the runner who was the person who also stated she needed to clean the car! What! Great employee, but one employee doing it all was a major slow up. Hertz needs to make sure all locations are running smooth and bringing customers prompt and service.
08.2017EC
I was initially alarmed when I pulled up and saw several Police Cars ~ Something had happened, but Anthony at the front desk assured me that my wait would not be long and all was well with my reservation. Upon my return of car, I found out my pick up Ride was gonna be delayed. A driver (SEAN) was assigned to get me home without delay! I'm loving my HERTZ GAYLORD family
08.2017EC
I was initially alarmed when I pulled up and saw several Police Cars ~ Something had happened, but Anthony at the front desk assured me that my wait would not be long and all was well with my reservation. Upon my return of car, I found out my pick up Ride was gonna be delayed. A driver (SEAN) was assigned to get me home without delay! I'm loving my HERTZ GAYLORD family
08.2017Shannel
The car itself was very nice, didn't have any problems with it. Unfortunately, customer service sucks! I don't know who the lady is at the desk, but she needs to be retrained or trained for certain situations. If a customer calls for detailed information then she needs to allow the customer to speak to someone that can help him/her. What is the purpose of being there if you can't help. Secondly, when customers are using points or promotions, it would behoove the agent to double check and make sure all funds are accurate. I never had an issue making contact and extending my rental, understanding my contract, and returning it, until now. Oxon Hill's location needs to do better. The only reason why it gets 3 stars is because one of the agents took the time to help me get my contract resolved do to miscommunication from the other agent, and the car was decent.
08.2016Shannel
The car itself was very nice, didn't have any problems with it. Unfortunately, customer service sucks! I don't know who the lady is at the desk, but she needs to be retrained or trained for certain situations. If a customer calls for detailed information then she needs to allow the customer to speak to someone that can help him/her. What is the purpose of being there if you can't help. Secondly, when customers are using points or promotions, it would behoove the agent to double check and make sure all funds are accurate. I never had an issue making contact and extending my rental, understanding my contract, and returning it, until now. Oxon Hill's location needs to do better. The only reason why it gets 3 stars is because one of the agents took the time to help me get my contract resolved do to miscommunication from the other agent, and the car was decent.
08.2016Shannel
The car itself was very nice, didn't have any problems with it. Unfortunately, customer service sucks! I don't know who the lady is at the desk, but she needs to be retrained or trained for certain situations. If a customer calls for detailed information then she needs to allow the customer to speak to someone that can help him/her. What is the purpose of being there if you can't help. Secondly, when customers are using points or promotions, it would behoove the agent to double check and make sure all funds are accurate. I never had an issue making contact and extending my rental, understanding my contract, and returning it, until now. Oxon Hill's location needs to do better. The only reason why it gets 3 stars is because one of the agents took the time to help me get my contract resolved do to miscommunication from the other agent, and the car was decent.
08.2016Shannel
The car itself was very nice, didn't have any problems with it. Unfortunately, customer service sucks! I don't know who the lady is at the desk, but she needs to be retrained or trained for certain situations. If a customer calls for detailed information then she needs to allow the customer to speak to someone that can help him/her. What is the purpose of being there if you can't help. Secondly, when customers are using points or promotions, it would behoove the agent to double check and make sure all funds are accurate. I never had an issue making contact and extending my rental, understanding my contract, and returning it, until now. Oxon Hill's location needs to do better. The only reason why it gets 3 stars is because one of the agents took the time to help me get my contract resolved do to miscommunication from the other agent, and the car was decent.
08.2016Erica
My car broke down just outside of D.C. on 08/03/14. I went online and reserved a car with Hertz at the National Harbor location with no problems. I spent a small fortune traveling in a taxi to pick up the vehicle. When I arrived at the location to pick up my rental vehicle, I was informed that no vehicles were available. The man on duty rudely proclaimed that there was nothing he could do. I subsequently had to travel to Reagan airport, via taxi again, to pick up another vehicle. I am appalled at the rude and unprofessional service of Hertz. When I contacted Hertz about the issue at hand, I was informed that someone would call me back within 24-28 hours about my concerns. Today is 08/06/14 and I have yet to hear from anyone. Steer clear of this location, and perhaps Hertz in general.
08.2014Erica
My car broke down just outside of D.C. on 08/03/14. I went online and reserved a car with Hertz at the National Harbor location with no problems. I spent a small fortune traveling in a taxi to pick up the vehicle. When I arrived at the location to pick up my rental vehicle, I was informed that no vehicles were available. The man on duty rudely proclaimed that there was nothing he could do. I subsequently had to travel to Reagan airport, via taxi again, to pick up another vehicle. I am appalled at the rude and unprofessional service of Hertz. When I contacted Hertz about the issue at hand, I was informed that someone would call me back within 24-28 hours about my concerns. Today is 08/06/14 and I have yet to hear from anyone. Steer clear of this location, and perhaps Hertz in general.
08.2014Erica
My car broke down just outside of D.C. on 08/03/14. I went online and reserved a car with Hertz at the National Harbor location with no problems. I spent a small fortune traveling in a taxi to pick up the vehicle. When I arrived at the location to pick up my rental vehicle, I was informed that no vehicles were available. The man on duty rudely proclaimed that there was nothing he could do. I subsequently had to travel to Reagan airport, via taxi again, to pick up another vehicle. I am appalled at the rude and unprofessional service of Hertz. When I contacted Hertz about the issue at hand, I was informed that someone would call me back within 24-28 hours about my concerns. Today is 08/06/14 and I have yet to hear from anyone. Steer clear of this location, and perhaps Hertz in general.
08.2014Erica
My car broke down just outside of D.C. on 08/03/14. I went online and reserved a car with Hertz at the National Harbor location with no problems. I spent a small fortune traveling in a taxi to pick up the vehicle. When I arrived at the location to pick up my rental vehicle, I was informed that no vehicles were available. The man on duty rudely proclaimed that there was nothing he could do. I subsequently had to travel to Reagan airport, via taxi again, to pick up another vehicle. I am appalled at the rude and unprofessional service of Hertz. When I contacted Hertz about the issue at hand, I was informed that someone would call me back within 24-28 hours about my concerns. Today is 08/06/14 and I have yet to hear from anyone. Steer clear of this location, and perhaps Hertz in general.
08.2014Bob
Rented a car October 1, 2012 for 1 day, the experience was both positive and negative: The positives, the personable agent gave me a 20% Preferred Driver discount versus the 5% discount from a AAA membership, the car was clean and the process was quick. The negatives: The office was a mess, the rollup door at the counter was broken so had to go into the office and stand. The 1 chair was full of papers, papers and boxes were everywhere, definitely not an image that Hertz could endorse; the check-in procedure wasn't accurate as the white ticket on the car dash did not match the blue ticket I was given and on check-out I was issued no white ticket (as I was told by the agent to expect) as I used my room key to open the gate and finally I used my debit card to pay and Hertz policy is to check my credit for an $80.00 purchase which lowered my credit score. Will not rent a car from them again.
08.2013Bob
Rented a car October 1, 2012 for 1 day, the experience was both positive and negative: The positives, the personable agent gave me a 20% Preferred Driver discount versus the 5% discount from a AAA membership, the car was clean and the process was quick. The negatives: The office was a mess, the rollup door at the counter was broken so had to go into the office and stand. The 1 chair was full of papers, papers and boxes were everywhere, definitely not an image that Hertz could endorse; the check-in procedure wasn't accurate as the white ticket on the car dash did not match the blue ticket I was given and on check-out I was issued no white ticket (as I was told by the agent to expect) as I used my room key to open the gate and finally I used my debit card to pay and Hertz policy is to check my credit for an $80.00 purchase which lowered my credit score. Will not rent a car from them again.
08.2013Bob
Rented a car October 1, 2012 for 1 day, the experience was both positive and negative: The positives, the personable agent gave me a 20% Preferred Driver discount versus the 5% discount from a AAA membership, the car was clean and the process was quick. The negatives: The office was a mess, the rollup door at the counter was broken so had to go into the office and stand. The 1 chair was full of papers, papers and boxes were everywhere, definitely not an image that Hertz could endorse; the check-in procedure wasn't accurate as the white ticket on the car dash did not match the blue ticket I was given and on check-out I was issued no white ticket (as I was told by the agent to expect) as I used my room key to open the gate and finally I used my debit card to pay and Hertz policy is to check my credit for an $80.00 purchase which lowered my credit score. Will not rent a car from them again.
08.2013Bob
Rented a car October 1, 2012 for 1 day, the experience was both positive and negative: The positives, the personable agent gave me a 20% Preferred Driver discount versus the 5% discount from a AAA membership, the car was clean and the process was quick. The negatives: The office was a mess, the rollup door at the counter was broken so had to go into the office and stand. The 1 chair was full of papers, papers and boxes were everywhere, definitely not an image that Hertz could endorse; the check-in procedure wasn't accurate as the white ticket on the car dash did not match the blue ticket I was given and on check-out I was issued no white ticket (as I was told by the agent to expect) as I used my room key to open the gate and finally I used my debit card to pay and Hertz policy is to check my credit for an $80.00 purchase which lowered my credit score. Will not rent a car from them again.
08.2013