cell phone store
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T-Mobile in Peabody (232 Andover St, MA 01960)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Peabody (Massachusetts state) on the street of 232 Andover St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19789777346. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-peabody-ma-01960-3sls?utm_source=google&utm_medium=lastmile&utm_campaign=3SLS. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 42.545753, -70.946112. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Edmund
Terrible customer service. I walked in and was immediately made to feel like all my questions were stupid. Rude staff, and not helpful at all. I felt as if they would rather hang out than help. Considering moving to Xfinity. TMobile has lost its way.
08.2022Kurt
I'll tell you the people over there are very helpful they help me with the thing on my phone and to get internet very very knowledgeable great guys and gals two thumbs up
08.2022Mariah
I have not been back to this store since it was still Sprint, but the customer service was horrible. They were not friendly or nice, and very aggressive when answering the two questions I had. It’s not about what was said, it’s the way it was said to me. I had additional questions, but due to their attitude I decided to just leave. I was already considering switching services, would rather give my money to a company where the customer service is better.
07.2022Heather
I’m mostly leaving this review because I wanted to give credit to their kindness and awareness with my concerns. They addressed everything I needed and weren’t rude about it at all. I came in a few days ago and got a new phone upgrade, transferred from Sprint to T-Mobile and got a hot spot. I try my best to follow along my phone bill but sometimes I just don’t know it as well as they do. So I came in today and asked all the questions I had in my mind and they were able to help me figure it out. Turns out I read something online about the new Magenta plan (and I also had a hard time understanding the sprint merger with them) that wasn’t accurate and they were super kind about helping me figure out what it was. All sorted now and I definitely recommend this store and happy I switched to TMobile because I know other providers can be super difficult. I even whitnessed some other difficult customers they had while I was there on Monday and they handled it with such grace. I was impressed. Glad to know there’s at least some good cellular provider shops in the area i can trust. Thanks guys! Sorry for the dumb questions.
04.2022Evan
I'm a new customer, left AT&T finally! The Manager, Dana, and his staff were knowledgeable, professional and efficient, yet also fun and engaging! Between the phone buyout, the awesome packages and various promotional add-ons - I am a very happy customer!!
02.2022Cadna
Ew at the service here, not friendly nor nice. Sometimes it’s not what you say but how you say it. Went in to separate my line from my significant others line, because I’m going through a separation. And the guy that works here said you have to call 611 we don’t do that here, so they only work for and with sales? That doesn’t make any sense…? could of said it in a nicer way and not such in a aggressive tone of voice.
02.2022Stephen
Wish I could leave no stars. Just called to ask if they had any iPhone 13's in stock because my phone is broken and I am eligible for an upgrade. I am a long-time paying customer and the woman I spoke with was utterly NASTY to say the absolute least. She wouldn't give me any information because I was not physically present in the store with my ID in hand when she could've just asked for my account information to verify. I am blown away at how horrendously she handled my inquiry and am sorry to anyone else who has dealt with this individual. Woman took my call around 12:30PM, Friday 12/17/21 at this location. Do better. Not shopping at this location ever again. EDIT: Did not get her name, wish I had to warn others.
01.2022Dawn
Wonderful customer service from Dana and crew. Needed to change out sum card to port over from Sprint...great experience with knowledgeable staff that seamlessly pulled over my auto pay to the new account. Loving being in the pink!
09.2021Drew
Customer Service Was Horrible!!!! Told Me They Couldn’t Call Sprint About My Account Or Help Me At All. They Are The Worst, Went To Saugus Store Great Customer Service Also Had Me In And Out For An Upgrade In 20 Minutes Thank God For Them. Don’t Go To Peabody Make The 15 Minute Drive To Saugus And Save Your Time.
08.2019Tom
Very helpful and friendly, excellent prices on accessories too!!!!
08.2019