cell phone store
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Verizon in Peabody (262 Andover St, MA 01960)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon is located in Peabody (Massachusetts state) on the street of 262 Andover St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18008801077. You can get more information from their website: https://www.verizon.com/stores/details/massachusetts/peabody/peabody-202576/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE. The coordinates that you can use in navigation applications to get to find Verizon quickly are 42.548321, -70.952252. Scroll down to find out opening hours, reviews and other important information about Verizon.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Health and safety
- Staff required to disinfect surfaces between visits
Jennie
Excellent service. I was trading in a phone and purchasing an iPad. There were some connection issues that were resolved and Julio made sure everything was working perfectly before I left.
08.2022Michaela
When we walked into this store we were told to order online for in store pickup if we wanted to purchase a phone. Wouldn't have wasted our time coming here if we knew no one would be willing to help us.
08.2022Betty
Our rep Julio was excellent we had all kinds of crazy questions and thoughts about new phones and he was able to calmly and politely and very nicely get us through it. No fault of his the system set our phones up when we weren't planning on having them set up till later and we had to go back to the store. he again was very helpful. My issue is that Verizon has way too many fees why in the world would there be a $70 fee to upgrade a phone that old is beyond me we are tied in for 3 years due to our new phones but I really I mean really don't like Verizons need for greed during this time it seems like you should pass some of your profits to your loyal customers My 5 star review was strictly due to Julio. you are lucky to have him. Verizon as a company would have received maybe 1 star.
06.2022m
Best store I've been to I should have got the women's name She was very helpful and solved the issue I was having with Google maps. Thank you very much
04.2022Alexander
If you like the used car dealership gig then this is the place for you... The epitome of a used car dealership. They were trying to sell me on what is best for them. Not me... the customer. Sales person and the manager kept going in the back room to get their story right. I asked 4 questions and never received a straight answer on any. I was here a few years ago and the service was exactly the same. Do what is best for the customers and the rest will come. Your business would be better.
03.2022Carol
I worked with Matt and he was knowledgeable, patient and out performed all other Verizon customer service people I have worked with. I needed to set up a new Google phone and transfer info from a temporary iPhone and load data from the Google cloud for my phone that is in a lake! I had only had frustration and confused people at Apple and Verizon in the past
10.2021Hello
Some black man with glasses called Erald or something along those lines was absolutely obnoxious like it was such an inconvenience to help me with something. Is it coming out of your wallet what I needed!? Pitiful! You are lucky to have a job fella!!! Get a personality adjustment. I’ve been a loyal customer for almost 20 years and this is what I get to deal with? No thanks. I’ll take my money and time elsewhere!!!
08.2021Jenn
Attrocious treatment by Erroll and the rest of the charlatans employed at this location. I was literally yelled at by this lovely and extremely pleasant man because I asked him to explain to me why I was charged for a product I had returned. He just told me that I have 3 phones and that’s why. LOL. Also another employee who wasn’t wearing a tag, had his masked pulled down the whole time while chatting on the phone with his friend. The 3rd gem of this lovely team just kept walking around in circles, avoiding me and not offering any help. I will be reporting this to corporate and the department of health.
08.2021K.
I find it extremely frustrating when you show up to a store where you have a contract with the provider and even though there are NO customers in the store, you are required to make an appointment to have the representative set up your new phone. When I laughed and asked for the appointment, I was told not until tomorrow. Apparently, this is Verizon’s policy to make sure everyone is safe during COVID which would be great, however, it is laughable when there are absolutely no other customers present and just representatives on their phones. What is even funnier about the policy is the representatives are completely allowed to touch your new phone repeatedly to attempt (I say this sarcastically because it ended up a failed attempt) to put a screen protector on your new phone. You buy the phone and leave with a photocopy with basic instructions on how to set up the new phone. It is not only pathetic and insulting, but makes the entire Verizon store pointless. Most importantly, I came in to buy a new phone today because I shattered my screen and had no choice and needed help. The store had a limited selection in stock and no screen protectors, which I needed because I had just shattered my last screen. Again, going forward your store seems obsolete.
08.2021Yvonne
Very poor customer service at this location today.!!!!! Need not to say much, but after sales person knows I'm going to buy a one thousand dollars phone the least we expected is being attentive, gave options, etc.... She was just careless, and when asked billing questions seemed bothered. I needed to buy it since was my daughter's promised present, otherwise I've probably tried luck someplace else. You're there to perform a good job and get us out of there with a happy ending, but if you don't like what you do I'm sorry to say this is not for you. Will try luck at a different location next time.!
08.2020