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The UPS Store in Swampscott (450B Paradise Rd, MA 01907)
About:
Store offering shipping, packaging, printing & other services, plus office supplies.
The UPS Store is located in Swampscott (Massachusetts state) on the street of 450B Paradise Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17815939200. You can get more information from their website: https://locations.theupsstore.com/ma/swampscott/450b-paradise-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings. The coordinates that you can use in navigation applications to get to find The UPS Store quickly are 42.482037, -70.903906. Scroll down to find out opening hours, reviews and other important information about The UPS Store.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Unavailable amenities
Service options
- Delivery
Franziska
I paid A LOT to ship an item overnight and to arrive by noon. It didn’t arrive in time and now I’m told it will take a week for the owner to get back to me? Um no….48 hours and I will be doing a chargeback. This was my first time shipping here and it will be my last of this is not handled promptly.
07.2022Halo
Worst customer service I’ve ever gotten at a ups store. Casey right away gave attitude over a return and had no patience and wasn’t helpful at all.
04.2022Elvis
Dont ship through this franchise because they will literally not help you what so ever if your package gets lost. I waited a whole month to find out that this place didn’t do there job and lost my package and had to settle for the $100 that they offer. The manager there also lied and said that the worker who took in my package had quit and later said that no one has been fired. The manager is also very good at keeping you on hold just to hang up if you are angry about them losing your package. Great job to them for reminding me why I will never use UPS in my entire life. Only use UPS if you want your package to be lost!
08.2021John
I went there with a prepaid shipping slip that includes packaging and boxing and the "Manager" that was helping me said he could not process this, but he could charge me for packaging and boxing if I paid for it onsite. I came with a printed shipping label and all the instructions printed directing them to what is called CAMS workflow. It tells them what to search for in the system and clearly states. "You will not charge the customer for this transaction. You will receive payment on your monthly PRP." I had everything they needed, but Peter Weinstein ( Manager) could only give me one option. He can charge me onsite. He said the CAMS system was down. Why would I do that? Aside from all that he was not professional and basically said he can't help me. I then went to another UPS Store and they were fantastic. I informed the second store what just happened and they said the first store lied to me. The CAMS system they all use and it has been working fine and they haven't had any issues recently. I don't know why Peter didn't want to help me, but I can only guess maybe they can charge me more for packaging and shipping onsite. Very disappointed and UPS should audit this store. Because I know I am not the first person they tried to take advantage of. Do not go here! Go to Salem, Marblehead, or Saugus.
08.2021Farah
I recently moved back to the area and i have my packages re routed for pick up this location. service is always dry and not friendly, but more importantly, they do not follow COvid 19 safety guidelines. I am talking employees (older bold guy half asssing wearing a mask the mask barely hugged his face and his nose was exposed, they do not inforce the 6 customers inside at a time CDC guidline, and the straw that broke the camel's back the two guys working tonights shift were not wearing masks. Avoid at all costs if you can, if you have to go here do just know you are putting yourself at risk
08.2021miss
5 Stars for the young guy ONLY! he handled a huge line after me; where was the other guy with the beard? on the phone the whole time plus I went back again and he was a jerk to me he is in the wrong job. But the young guy was so nice to me I am disabled and hard of hearing...he was patient and kind and extremely good at his job...why isn't he in charge? lol See ya soon!
08.2021Cheryl
I've been using this UPS store for several years now and I think it's wonderful! I've never had problems with any of the packages I've sent out through them - they've always been received in a very timely manner and in perfect shape. I love the convenience of the store and there is ample parking available in close proximity. The staff has always been very friendly, professional and helpful. I'll definitely continue to use this store for all my shipping needs!
08.2020Gail
UPS increased my shipping charges by over $20 AFTER my packages were delivered. They increased the weight on 2 packages from 5 to 10 lbs. The packages were weighed when I mailed them, and the shipping clerk did NOT say they were over 5 lbs. UPS seems to be charging a premium because of Covid19. If they are doing this, they should be up front about their costs, get customer approval, not charge you extra AFTER your packages are delivered without your agreement. Bad way to do business.
08.2020John
This ups store in Swampscott did an Amazing job! I had some original artwork I needed to ship and they were extremely helpful and the way they packed up my paintings for shipping was fantastic! They showed great care and made sure they were as protected as they possibly could be. They arrived without a scratch. I highly recommend this store and it’s professional staff! Thanks!
08.2020Sarah
I've recently started going there all the time as I've started selling stuff online, usually once a day and they're ALWAYS absolutely wonderful!! I've interacted with everyone that works here, the manager, the owner, the staff and every one of them has gone above & beyond to be courteous & helpful. I am very impressed with them, it's how a store should run!!
08.2020