cell phone store
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T-Mobile in Ann Arbor (444 Briarwood Cir Ste F-123, MI 48108)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Ann Arbor (Michigan state) on the street of 444 Briarwood Cir Ste F-123. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1734-665-4954. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-ann-arbor-mi-48108-1283?utm_source=google&utm_medium=lastmile&utm_campaign=1283. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 42.240522, -83.747920. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
matthew
Store didn't have what was looking for, but the salesperson was polite, professional, and helped me explore other iphone mag-safe case options. Honesty has me deduct a star for not having the case but in everything else YOU were perfect. I appreciate the time you spent with me!
10.2022Nothing
This team is awesome!!! They will go above and beyond for customers, they offer the best sells experience!
10.2022Marty
Was treated very poorly at this store by Andre. He acted like me being there was just a burden and actually sighed when i told him what i needed, which was to set up my kids watch. Then told me just follow the prompts on the app and told me the sim card, that they sold me a week prior was not needed and said not sure why they sold it to me, then he walked away to help someone else. Didn't offer anymore help or a refund for this unnecessary sim card. I left feeling mistreated and will never return to that store. To add i left there and went to the n maple store in ann arbor, they were great and helped me!
09.2022Bruce
Dan was helpful... finally an employee who knows how to help customers since they purged the great manager from downtown store. Many of there employees act like you know little and are down right rude...guess my IT doesn't show on my face when I ask questions. I was with Nextel, then Sprint and now T-Mobile...they have poor service in the area and have been working on the same tower close to my house for six months. They claim great connectivity but I am waiting to find a place that happens in the United States. Lots of dead zones, low zones and never have seen all the bars on my phone for 4G and one a couple for 5G. Not sure how long I will suffer with the poor quality before I look at other companies.
08.2022Sue
I am a longtime Sprint customer, about 20 years, and was not looking forward to the switch to T-Mobile. But the staff at the Briarwood Mall location helped change my mind. I was at the store in October to pay off the balance on my phone and have them unlock the service so that I could switch to a new carrier. Courtney was very kind and understanding of my desire to switch and helped get that step done quickly. I then went about choosing where I wanted to move my service and found that other carriers were not going to be substantially cheaper than T-Mobile and there could be big charges if I exceeded my monthly plan. So, the day that my contract with T-Mobile was to end (insert eyeroll emoji here), I went to the Briarwood store to reestablish my account. Victor and Courtney were exceedingly helpful! I had not been able to receive or make calls and texts and they were able to sort out the problems by retrieving my phone and watch numbers and putting my plan back together as it had already been cancelled. They were honest with me every step of the way. You may be able to find cheaper phone services, but after my experience, I doubt that you can find better phone service. Kudos to all of the staff at Briarwood Mall's T-Mobile store and especially Victor and Courtney!
01.2022Hamada
Matthew was great and went above and beyond any customer service help I ever experienced from T-Mobile. I really appreciated his help and highly recommend.
12.2021Alisa
My daughter and I transferred our mobile service to T-mobile at Briarwood. Justin Kim was the person who assisted us. We had three phones to transfer and Justin was very professional, knowledgeable and polite. He made the entire visit pleasant. We were not there long, he explained everything thoroughly and worked fast. We feel we made the right decision in choosing T-Mobile with the excllent pricing and offers and Justin’s customer service confirmed it. Alisa S
12.2021Josh
Went here on Monday to get a new phone and the very nice lady who helped me told me all I had to do was authorize myself on my families account and then we can swap from Sprint to T-Mobile and get a discounted phone. I was told it would be only be a billing change since they mailed us the SIM cards and I wouldn't have to trade in my old phone. I went back here today after I was authorized on the account and Sara told me they couldn't switch me to T-Mobile unless my ENTIRE family was in the store with me. She also didn't even bother looking up my account on the computer and was generally dismissive of everything I was saying. Either you're giving your employees inconsistent information or Sara was dizzy today. Not coming back to this store anytime soon.
12.2021Tobias
Great store and great staff. Always a pleasant visit. Looking through most of the 1 star reviews, these people sound like they're upset they didn't understand something, upset about an issue not caused by this store, or are just entitled Karens in general. I've never had any issues with this location and they've always gone above and beyond and are very transparent in explaining promotions unlike many other stores that have tried to offer me "bundles" or things for "free"
12.2021susan
The assistant manager there is very helpful and answers my questions without seeming rushed or rude. Trust me, some of my questions can seem pretty dumb but he wasn’t demeaning at all which put me at ease when signing up for a plan! Go to this store! You’ll thank me later.
12.2020