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The Furniture Store in Brighton (10288 Grand River Ave, MI 48116)
About:
The Furniture Store is located in Brighton (Michigan state) on the street of 10288 Grand River Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18102275466. You can get more information from their website: http://www.thefurniturestoremi.com/. The coordinates that you can use in navigation applications to get to find The Furniture Store quickly are 42.519249, -83.752873. Scroll down to find out opening hours, reviews and other important information about The Furniture Store.
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Available amenities
Offerings
- Assembly service
- Repair services
- amenities.offerings.has_service_guarantee
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
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Michael
We recently had the The Furniture Store in Brighton install new laminate flooring in our home. This included the foyer, hallway, lower powder room, kitchen and nook area. The product we selected was the Matrexx Enduring laminate...VERY pleased that we did. Even the installers mentioned that this was an excellent product to work with. Alex and Josh at the store were real helpful and made sure everything ran on schedule. Their installers are the best. They took their time to make sure each piece of laminate fit correctly. They even found 2 high spots in the existing hardwood floor, sanded them down and checked the floor before laying down new laminate to assure there would be no issues. Good work for sure, thanks. Michael N.
06.2022Michael
We recently had the The Furniture Store in Brighton install new laminate flooring in our home. This included the foyer, hallway, lower powder room, kitchen and nook area. The product we selected was the Matrexx Enduring laminate...VERY pleased that we did. Even the installers mentioned that this was an excellent product to work with. Alex and Josh at the store were real helpful and made sure everything ran on schedule. Their installers are the best. They took their time to make sure each piece of laminate fit correctly. They even found 2 high spots in the existing hardwood floor, sanded them down and checked the floor before laying down new laminate to assure there would be no issues. Good work for sure, thanks. Michael N.
06.2022Michael
We recently had the The Furniture Store in Brighton install new laminate flooring in our home. This included the foyer, hallway, lower powder room, kitchen and nook area. The product we selected was the Matrexx Enduring laminate...VERY pleased that we did. Even the installers mentioned that this was an excellent product to work with. Alex and Josh at the store were real helpful and made sure everything ran on schedule. Their installers are the best. They took their time to make sure each piece of laminate fit correctly. They even found 2 high spots in the existing hardwood floor, sanded them down and checked the floor before laying down new laminate to assure there would be no issues. Good work for sure, thanks. Michael N.
06.2022Michael
We recently had the The Furniture Store in Brighton install new laminate flooring in our home. This included the foyer, hallway, lower powder room, kitchen and nook area. The product we selected was the Matrexx Enduring laminate...VERY pleased that we did. Even the installers mentioned that this was an excellent product to work with. Alex and Josh at the store were real helpful and made sure everything ran on schedule. Their installers are the best. They took their time to make sure each piece of laminate fit correctly. They even found 2 high spots in the existing hardwood floor, sanded them down and checked the floor before laying down new laminate to assure there would be no issues. Good work for sure, thanks. Michael N.
06.2022Michael
We recently had the The Furniture Store in Brighton install new laminate flooring in our home. This included the foyer, hallway, lower powder room, kitchen and nook area. The product we selected was the Matrexx Enduring laminate...VERY pleased that we did. Even the installers mentioned that this was an excellent product to work with. Alex and Josh at the store were real helpful and made sure everything ran on schedule. Their installers are the best. They took their time to make sure each piece of laminate fit correctly. They even found 2 high spots in the existing hardwood floor, sanded them down and checked the floor before laying down new laminate to assure there would be no issues. Good work for sure, thanks. Michael N.
06.2022Nancy
Wonderful experience!! Carpet looks absolutely beautiful and excellent workmanship in the installation. Very happy with professionalism in the store!!!!
04.2022Nancy
Wonderful experience!! Carpet looks absolutely beautiful and excellent workmanship in the installation. Very happy with professionalism in the store!!!!
04.2022Nancy
Wonderful experience!! Carpet looks absolutely beautiful and excellent workmanship in the installation. Very happy with professionalism in the store!!!!
04.2022Nancy
Wonderful experience!! Carpet looks absolutely beautiful and excellent workmanship in the installation. Very happy with professionalism in the store!!!!
04.2022Nancy
Wonderful experience!! Carpet looks absolutely beautiful and excellent workmanship in the installation. Very happy with professionalism in the store!!!!
04.2022Becky
This wonderful family owned company replaced my carpet Fall 2021. They did a great job….from sales to installation. Oh and GREAT prices on super quality products!
12.2021Becky
This wonderful family owned company replaced my carpet Fall 2021. They did a great job….from sales to installation. Oh and GREAT prices on super quality products!
12.2021Becky
This wonderful family owned company replaced my carpet Fall 2021. They did a great job….from sales to installation. Oh and GREAT prices on super quality products!
12.2021Becky
This wonderful family owned company replaced my carpet Fall 2021. They did a great job….from sales to installation. Oh and GREAT prices on super quality products!
12.2021Becky
This wonderful family owned company replaced my carpet Fall 2021. They did a great job….from sales to installation. Oh and GREAT prices on super quality products!
12.2021Emily
AMAZING EXPERIENCE! The furniture store was recommended to us by our real estate agent. But what truly sealed the deal was a review we read from a person named Heidi. We were so happy to support a small business that stands up for what they believe in. Everybody at the furniture store was friendly and kind! We were able to bring carpet samples home to find the perfect match. From the time we picked out our carpet to when the install as finished was less than 2 weeks. It actually could have been even sooner but our schedule was pretty full. The quality of our new carpet is amazing and the instal was a quick, smooth, easy process. The price was very fair and we are very happy with our overall experience. Especially after having a bad experience with Home Depot. If you are looking for new carpet, a good experience and smiling faces, look no further than the furniture store.
08.2021Dan
Dan was straightforward, honest, and did exactly what he said he would do. He sold us a great hardwood floor at a great price which was expertly installed. We love it! I accidentally overpaid, and they pointed it out and refunded the money. Both Dan and his staff are wonderful. 5 stars!!!
08.2021Aaron
This business is owned by the nicest family you will ever meet. They work hard to ensure you have a phenomenal experience and get the quality you deserve. We have purchased all of our home flooring through The Furniture Store over the years.
08.2021Emily
AMAZING EXPERIENCE! The furniture store was recommended to us by our real estate agent. But what truly sealed the deal was a review we read from a person named Heidi. We were so happy to support a small business that stands up for what they believe in. Everybody at the furniture store was friendly and kind! We were able to bring carpet samples home to find the perfect match. From the time we picked out our carpet to when the install as finished was less than 2 weeks. It actually could have been even sooner but our schedule was pretty full. The quality of our new carpet is amazing and the instal was a quick, smooth, easy process. The price was very fair and we are very happy with our overall experience. Especially after having a bad experience with Home Depot. If you are looking for new carpet, a good experience and smiling faces, look no further than the furniture store.
08.2021Dan
Dan was straightforward, honest, and did exactly what he said he would do. He sold us a great hardwood floor at a great price which was expertly installed. We love it! I accidentally overpaid, and they pointed it out and refunded the money. Both Dan and his staff are wonderful. 5 stars!!!
08.2021Aaron
This business is owned by the nicest family you will ever meet. They work hard to ensure you have a phenomenal experience and get the quality you deserve. We have purchased all of our home flooring through The Furniture Store over the years.
08.2021Emily
AMAZING EXPERIENCE! The furniture store was recommended to us by our real estate agent. But what truly sealed the deal was a review we read from a person named Heidi. We were so happy to support a small business that stands up for what they believe in. Everybody at the furniture store was friendly and kind! We were able to bring carpet samples home to find the perfect match. From the time we picked out our carpet to when the install as finished was less than 2 weeks. It actually could have been even sooner but our schedule was pretty full. The quality of our new carpet is amazing and the instal was a quick, smooth, easy process. The price was very fair and we are very happy with our overall experience. Especially after having a bad experience with Home Depot. If you are looking for new carpet, a good experience and smiling faces, look no further than the furniture store.
08.2021Dan
Dan was straightforward, honest, and did exactly what he said he would do. He sold us a great hardwood floor at a great price which was expertly installed. We love it! I accidentally overpaid, and they pointed it out and refunded the money. Both Dan and his staff are wonderful. 5 stars!!!
08.2021Aaron
This business is owned by the nicest family you will ever meet. They work hard to ensure you have a phenomenal experience and get the quality you deserve. We have purchased all of our home flooring through The Furniture Store over the years.
08.2021Emily
AMAZING EXPERIENCE! The furniture store was recommended to us by our real estate agent. But what truly sealed the deal was a review we read from a person named Heidi. We were so happy to support a small business that stands up for what they believe in. Everybody at the furniture store was friendly and kind! We were able to bring carpet samples home to find the perfect match. From the time we picked out our carpet to when the install as finished was less than 2 weeks. It actually could have been even sooner but our schedule was pretty full. The quality of our new carpet is amazing and the instal was a quick, smooth, easy process. The price was very fair and we are very happy with our overall experience. Especially after having a bad experience with Home Depot. If you are looking for new carpet, a good experience and smiling faces, look no further than the furniture store.
08.2021Dan
Dan was straightforward, honest, and did exactly what he said he would do. He sold us a great hardwood floor at a great price which was expertly installed. We love it! I accidentally overpaid, and they pointed it out and refunded the money. Both Dan and his staff are wonderful. 5 stars!!!
08.2021Aaron
This business is owned by the nicest family you will ever meet. They work hard to ensure you have a phenomenal experience and get the quality you deserve. We have purchased all of our home flooring through The Furniture Store over the years.
08.2021Emily
AMAZING EXPERIENCE! The furniture store was recommended to us by our real estate agent. But what truly sealed the deal was a review we read from a person named Heidi. We were so happy to support a small business that stands up for what they believe in. Everybody at the furniture store was friendly and kind! We were able to bring carpet samples home to find the perfect match. From the time we picked out our carpet to when the install as finished was less than 2 weeks. It actually could have been even sooner but our schedule was pretty full. The quality of our new carpet is amazing and the instal was a quick, smooth, easy process. The price was very fair and we are very happy with our overall experience. Especially after having a bad experience with Home Depot. If you are looking for new carpet, a good experience and smiling faces, look no further than the furniture store.
08.2021Dan
Dan was straightforward, honest, and did exactly what he said he would do. He sold us a great hardwood floor at a great price which was expertly installed. We love it! I accidentally overpaid, and they pointed it out and refunded the money. Both Dan and his staff are wonderful. 5 stars!!!
08.2021Aaron
This business is owned by the nicest family you will ever meet. They work hard to ensure you have a phenomenal experience and get the quality you deserve. We have purchased all of our home flooring through The Furniture Store over the years.
08.2021Jen
Absolutely Amazing company all around. We could not be more pleased with our experience. Dan, the owner, was so helpful and kind. The office staff was polite, and helpful. The installers were wonderful. Kind, courteous, and very skilled. We cannot recommend this company enough. We had flooring installed in our kitchen, hallway and 3 bedrooms. The quality of the flooring is fantastic and it looks great. Brighton Furniture is the way to go, hands down.
08.2020Jen
Absolutely Amazing company all around. We could not be more pleased with our experience. Dan, the owner, was so helpful and kind. The office staff was polite, and helpful. The installers were wonderful. Kind, courteous, and very skilled. We cannot recommend this company enough. We had flooring installed in our kitchen, hallway and 3 bedrooms. The quality of the flooring is fantastic and it looks great. Brighton Furniture is the way to go, hands down.
08.2020Jen
Absolutely Amazing company all around. We could not be more pleased with our experience. Dan, the owner, was so helpful and kind. The office staff was polite, and helpful. The installers were wonderful. Kind, courteous, and very skilled. We cannot recommend this company enough. We had flooring installed in our kitchen, hallway and 3 bedrooms. The quality of the flooring is fantastic and it looks great. Brighton Furniture is the way to go, hands down.
08.2020Jen
Absolutely Amazing company all around. We could not be more pleased with our experience. Dan, the owner, was so helpful and kind. The office staff was polite, and helpful. The installers were wonderful. Kind, courteous, and very skilled. We cannot recommend this company enough. We had flooring installed in our kitchen, hallway and 3 bedrooms. The quality of the flooring is fantastic and it looks great. Brighton Furniture is the way to go, hands down.
08.2020Jen
Absolutely Amazing company all around. We could not be more pleased with our experience. Dan, the owner, was so helpful and kind. The office staff was polite, and helpful. The installers were wonderful. Kind, courteous, and very skilled. We cannot recommend this company enough. We had flooring installed in our kitchen, hallway and 3 bedrooms. The quality of the flooring is fantastic and it looks great. Brighton Furniture is the way to go, hands down.
08.2020Joelma
Had an amazing experience here. Although this place was a bit far away for me I found it to be well worth my time. Stopped by after a personal recommendation and was pleasantly impressed by the courteous, friendly and professional service and quality. They have a very beautiful curated selection at their store. I ended up ordering from a catalog without even seeing the product first, but rather choosing from swatches for fabric. We were shopping for a couch and this was a very hard task until we stopped at The Furniture Store. It’s a family owned business and everyone we interacted with was very invested in the best outcome of our experience. Once we ordered the couch, they delivered promptly for a small delivery fee and we got a matching ottoman too. We are so happy because it ended up being the most comfortable couch we could have hoped for. Also the fabric is made of fantastic quality, especially because we have kids and a dog. Overall extremely happy with the purchase and the high level of communication and friendliness we received at this store. Highly recommend!
08.2019Joelma
Had an amazing experience here. Although this place was a bit far away for me I found it to be well worth my time. Stopped by after a personal recommendation and was pleasantly impressed by the courteous, friendly and professional service and quality. They have a very beautiful curated selection at their store. I ended up ordering from a catalog without even seeing the product first, but rather choosing from swatches for fabric. We were shopping for a couch and this was a very hard task until we stopped at The Furniture Store. It’s a family owned business and everyone we interacted with was very invested in the best outcome of our experience. Once we ordered the couch, they delivered promptly for a small delivery fee and we got a matching ottoman too. We are so happy because it ended up being the most comfortable couch we could have hoped for. Also the fabric is made of fantastic quality, especially because we have kids and a dog. Overall extremely happy with the purchase and the high level of communication and friendliness we received at this store. Highly recommend!
08.2019C
Everything they do is amazing! I love their team. The owner, Dan White is one of the sweetest, most honest and helpful guys out there! His son Josh does an AMAZING job with installations and Kathy, Dan's wife is a total sweetheart and she is so caring. The never fail to deliver on their word and what they stand for in their company. Best quality service around and they put your needs at the forefront, never ever seeking to scam to get money out of you. Very honest, reliable, high quality service. Best service in the state by a landslide.
08.2019Andria
We visited the Furniture Store and hired Dan to do a very large flooring project us for us. The quality of the carpet and hardwoods is great but the customer service has went down hill since the beginning. I will start with saying this is a family run business so it’s hard to get straight answers from anyone as to what’s going on and you can’t really complain to anyone because what are they are going to do?? Carpet install was quick and efficient! The stairs were laid wrong but it is resolved. Hardwood install took 2 weeks and then the floors sat for a month unfinished because the guy who normally finishes them wouldn’t call us to schedule (by the way he is awful and I wouldn’t recommend him to anyone, his name is Charlie). This is where things took a dive. Phone calls weren’t returned and we were given the run around. Finally a different company was brought out to stain the floors. When we purchased we were told they could match our existing color, this was a lie. I was also told Charlie could stain them in may, Charlie wasn’t available till July. I have 2 different colored floors in my house but at least they are finished so I will let that slide. Next all of the trim had to be put back on and then the furniture moved and lastly a toilet put back. I’ve been 2 weeks waiting to have the toilet put down, 2 freaking weeks. Multiple phone calls to no available. The furniture was put back and I asked about the toilet and was told they would let Dan know. We didn’t hear from Dan until my husband reached out and they were suppose to come today at 12, 3 hours later and guess who still doesn’t have a toilet...it’s me. So we are 7 weeks in and the job isn’t finished but I guess the jokes on me because I paid them in full to be nice and as a gesture of goodwill and nothing. In summary, the product quality is great, the customer service is sad. If you have a couple months to waste getting work down then use them but if you value your time I would go elsewhere.
08.2019C
Everything they do is amazing! I love their team. The owner, Dan White is one of the sweetest, most honest and helpful guys out there! His son Josh does an AMAZING job with installations and Kathy, Dan's wife is a total sweetheart and she is so caring. The never fail to deliver on their word and what they stand for in their company. Best quality service around and they put your needs at the forefront, never ever seeking to scam to get money out of you. Very honest, reliable, high quality service. Best service in the state by a landslide.
08.2019Andria
We visited the Furniture Store and hired Dan to do a very large flooring project us for us. The quality of the carpet and hardwoods is great but the customer service has went down hill since the beginning. I will start with saying this is a family run business so it’s hard to get straight answers from anyone as to what’s going on and you can’t really complain to anyone because what are they are going to do?? Carpet install was quick and efficient! The stairs were laid wrong but it is resolved. Hardwood install took 2 weeks and then the floors sat for a month unfinished because the guy who normally finishes them wouldn’t call us to schedule (by the way he is awful and I wouldn’t recommend him to anyone, his name is Charlie). This is where things took a dive. Phone calls weren’t returned and we were given the run around. Finally a different company was brought out to stain the floors. When we purchased we were told they could match our existing color, this was a lie. I was also told Charlie could stain them in may, Charlie wasn’t available till July. I have 2 different colored floors in my house but at least they are finished so I will let that slide. Next all of the trim had to be put back on and then the furniture moved and lastly a toilet put back. I’ve been 2 weeks waiting to have the toilet put down, 2 freaking weeks. Multiple phone calls to no available. The furniture was put back and I asked about the toilet and was told they would let Dan know. We didn’t hear from Dan until my husband reached out and they were suppose to come today at 12, 3 hours later and guess who still doesn’t have a toilet...it’s me. So we are 7 weeks in and the job isn’t finished but I guess the jokes on me because I paid them in full to be nice and as a gesture of goodwill and nothing. In summary, the product quality is great, the customer service is sad. If you have a couple months to waste getting work down then use them but if you value your time I would go elsewhere.
08.2019Joelma
Had an amazing experience here. Although this place was a bit far away for me I found it to be well worth my time. Stopped by after a personal recommendation and was pleasantly impressed by the courteous, friendly and professional service and quality. They have a very beautiful curated selection at their store. I ended up ordering from a catalog without even seeing the product first, but rather choosing from swatches for fabric. We were shopping for a couch and this was a very hard task until we stopped at The Furniture Store. It’s a family owned business and everyone we interacted with was very invested in the best outcome of our experience. Once we ordered the couch, they delivered promptly for a small delivery fee and we got a matching ottoman too. We are so happy because it ended up being the most comfortable couch we could have hoped for. Also the fabric is made of fantastic quality, especially because we have kids and a dog. Overall extremely happy with the purchase and the high level of communication and friendliness we received at this store. Highly recommend!
08.2019Joelma
Had an amazing experience here. Although this place was a bit far away for me I found it to be well worth my time. Stopped by after a personal recommendation and was pleasantly impressed by the courteous, friendly and professional service and quality. They have a very beautiful curated selection at their store. I ended up ordering from a catalog without even seeing the product first, but rather choosing from swatches for fabric. We were shopping for a couch and this was a very hard task until we stopped at The Furniture Store. It’s a family owned business and everyone we interacted with was very invested in the best outcome of our experience. Once we ordered the couch, they delivered promptly for a small delivery fee and we got a matching ottoman too. We are so happy because it ended up being the most comfortable couch we could have hoped for. Also the fabric is made of fantastic quality, especially because we have kids and a dog. Overall extremely happy with the purchase and the high level of communication and friendliness we received at this store. Highly recommend!
08.2019C
Everything they do is amazing! I love their team. The owner, Dan White is one of the sweetest, most honest and helpful guys out there! His son Josh does an AMAZING job with installations and Kathy, Dan's wife is a total sweetheart and she is so caring. The never fail to deliver on their word and what they stand for in their company. Best quality service around and they put your needs at the forefront, never ever seeking to scam to get money out of you. Very honest, reliable, high quality service. Best service in the state by a landslide.
08.2019Andria
We visited the Furniture Store and hired Dan to do a very large flooring project us for us. The quality of the carpet and hardwoods is great but the customer service has went down hill since the beginning. I will start with saying this is a family run business so it’s hard to get straight answers from anyone as to what’s going on and you can’t really complain to anyone because what are they are going to do?? Carpet install was quick and efficient! The stairs were laid wrong but it is resolved. Hardwood install took 2 weeks and then the floors sat for a month unfinished because the guy who normally finishes them wouldn’t call us to schedule (by the way he is awful and I wouldn’t recommend him to anyone, his name is Charlie). This is where things took a dive. Phone calls weren’t returned and we were given the run around. Finally a different company was brought out to stain the floors. When we purchased we were told they could match our existing color, this was a lie. I was also told Charlie could stain them in may, Charlie wasn’t available till July. I have 2 different colored floors in my house but at least they are finished so I will let that slide. Next all of the trim had to be put back on and then the furniture moved and lastly a toilet put back. I’ve been 2 weeks waiting to have the toilet put down, 2 freaking weeks. Multiple phone calls to no available. The furniture was put back and I asked about the toilet and was told they would let Dan know. We didn’t hear from Dan until my husband reached out and they were suppose to come today at 12, 3 hours later and guess who still doesn’t have a toilet...it’s me. So we are 7 weeks in and the job isn’t finished but I guess the jokes on me because I paid them in full to be nice and as a gesture of goodwill and nothing. In summary, the product quality is great, the customer service is sad. If you have a couple months to waste getting work down then use them but if you value your time I would go elsewhere.
08.2019Joelma
Had an amazing experience here. Although this place was a bit far away for me I found it to be well worth my time. Stopped by after a personal recommendation and was pleasantly impressed by the courteous, friendly and professional service and quality. They have a very beautiful curated selection at their store. I ended up ordering from a catalog without even seeing the product first, but rather choosing from swatches for fabric. We were shopping for a couch and this was a very hard task until we stopped at The Furniture Store. It’s a family owned business and everyone we interacted with was very invested in the best outcome of our experience. Once we ordered the couch, they delivered promptly for a small delivery fee and we got a matching ottoman too. We are so happy because it ended up being the most comfortable couch we could have hoped for. Also the fabric is made of fantastic quality, especially because we have kids and a dog. Overall extremely happy with the purchase and the high level of communication and friendliness we received at this store. Highly recommend!
08.2019C
Everything they do is amazing! I love their team. The owner, Dan White is one of the sweetest, most honest and helpful guys out there! His son Josh does an AMAZING job with installations and Kathy, Dan's wife is a total sweetheart and she is so caring. The never fail to deliver on their word and what they stand for in their company. Best quality service around and they put your needs at the forefront, never ever seeking to scam to get money out of you. Very honest, reliable, high quality service. Best service in the state by a landslide.
08.2019Andria
We visited the Furniture Store and hired Dan to do a very large flooring project us for us. The quality of the carpet and hardwoods is great but the customer service has went down hill since the beginning. I will start with saying this is a family run business so it’s hard to get straight answers from anyone as to what’s going on and you can’t really complain to anyone because what are they are going to do?? Carpet install was quick and efficient! The stairs were laid wrong but it is resolved. Hardwood install took 2 weeks and then the floors sat for a month unfinished because the guy who normally finishes them wouldn’t call us to schedule (by the way he is awful and I wouldn’t recommend him to anyone, his name is Charlie). This is where things took a dive. Phone calls weren’t returned and we were given the run around. Finally a different company was brought out to stain the floors. When we purchased we were told they could match our existing color, this was a lie. I was also told Charlie could stain them in may, Charlie wasn’t available till July. I have 2 different colored floors in my house but at least they are finished so I will let that slide. Next all of the trim had to be put back on and then the furniture moved and lastly a toilet put back. I’ve been 2 weeks waiting to have the toilet put down, 2 freaking weeks. Multiple phone calls to no available. The furniture was put back and I asked about the toilet and was told they would let Dan know. We didn’t hear from Dan until my husband reached out and they were suppose to come today at 12, 3 hours later and guess who still doesn’t have a toilet...it’s me. So we are 7 weeks in and the job isn’t finished but I guess the jokes on me because I paid them in full to be nice and as a gesture of goodwill and nothing. In summary, the product quality is great, the customer service is sad. If you have a couple months to waste getting work down then use them but if you value your time I would go elsewhere.
08.2019C
Everything they do is amazing! I love their team. The owner, Dan White is one of the sweetest, most honest and helpful guys out there! His son Josh does an AMAZING job with installations and Kathy, Dan's wife is a total sweetheart and she is so caring. The never fail to deliver on their word and what they stand for in their company. Best quality service around and they put your needs at the forefront, never ever seeking to scam to get money out of you. Very honest, reliable, high quality service. Best service in the state by a landslide.
08.2019Andria
We visited the Furniture Store and hired Dan to do a very large flooring project us for us. The quality of the carpet and hardwoods is great but the customer service has went down hill since the beginning. I will start with saying this is a family run business so it’s hard to get straight answers from anyone as to what’s going on and you can’t really complain to anyone because what are they are going to do?? Carpet install was quick and efficient! The stairs were laid wrong but it is resolved. Hardwood install took 2 weeks and then the floors sat for a month unfinished because the guy who normally finishes them wouldn’t call us to schedule (by the way he is awful and I wouldn’t recommend him to anyone, his name is Charlie). This is where things took a dive. Phone calls weren’t returned and we were given the run around. Finally a different company was brought out to stain the floors. When we purchased we were told they could match our existing color, this was a lie. I was also told Charlie could stain them in may, Charlie wasn’t available till July. I have 2 different colored floors in my house but at least they are finished so I will let that slide. Next all of the trim had to be put back on and then the furniture moved and lastly a toilet put back. I’ve been 2 weeks waiting to have the toilet put down, 2 freaking weeks. Multiple phone calls to no available. The furniture was put back and I asked about the toilet and was told they would let Dan know. We didn’t hear from Dan until my husband reached out and they were suppose to come today at 12, 3 hours later and guess who still doesn’t have a toilet...it’s me. So we are 7 weeks in and the job isn’t finished but I guess the jokes on me because I paid them in full to be nice and as a gesture of goodwill and nothing. In summary, the product quality is great, the customer service is sad. If you have a couple months to waste getting work down then use them but if you value your time I would go elsewhere.
08.2019