drugstore
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CVS in Kentwood (5225 Eastern Ave SE, MI 49508)
About:
Drugstore chain selling a variety of beauty & health products, plus some grocery & household items.
CVS is located in Kentwood (Michigan state) on the street of 5225 Eastern Ave SE. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16162613662. You can get more information from their website: https://www.cvs.com/store-locator/kentwood-mi-pharmacies/5225-eastern-ave-se-kentwood-mi-49508/storeid=8297?WT.mc_id=LS_GOOGLE_FS_8297. The coordinates that you can use in navigation applications to get to find CVS quickly are 42.868763, -85.645803. Scroll down to find out opening hours, reviews and other important information about CVS.
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Available amenities
Payments
- Debit cards
- SNAP/EBT
Planning
- Quick visit
Offerings
- Passport photos
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- Drive-through
- In-store shopping
Health and safety
- Customers wear masks
- Staff required to disinfect surfaces between visits
- Safety dividers at checkout
Jenna
“Stephanie” who works as a cashier here, is the rudest person I’ve ever dealt with. I come here once a week to load money on a prepaid card, never have an issue with anyone But Her! Every single time she slides my card and immediately says “it’s not working” or “it’s declined sorry can’t help you” Today I asked for her supervisor and she just rolled her eyes at me and slide my card again and miraculously it all the sudden “worked” Never says thank you have a good day hello nothing She’s old and miserable clearly and not a good look for who your customers are having interactions with..
06.2022Marian
Depends on the employee.. Customer service is not a priority anymore. Employees take their sweet time like the customer feels like wasting their time like that.
05.2022Chris
My wife and I have had our scripts filled at this location for years. Recently, however, it's become an exercise in pure frustration. It seems that there is a problem virtually every time we try to pick up a script. They either don't have the medicine in stock it, it isn't ready, they can only dispense so much, they auto-filled it (even though we asked them not to); or a number of other problems.
03.2022Ron
I used to work retail, so I have a lot of respect for retail workers. Well, until I started to go to CVS to get my prescriptions filled. I was running low my heart medicine, so I called yesterday to have it refilled. They said they would get it done and it will be ready tomorrow. I stop in today to pick it up and they said "It isn't ready can you come back tomorrow?" I really do understand that a day gets busy but I need my heart medication and they never bothered to call me and tell me it won't be ready. Then they come out with 3 pills and say "We are out we will fill it later". Horrible service. If you run out at least call the person the day before and tell them. Don't lie and say that it will need filled if you can't deliver!
01.2022Mardy
The most useless pharmacy staff. In the past year every time I come here I have had problems. Never have issues at the Byron center location. I came in last week to pick up my daughter's prescription and they said they didn't have one I thought maybe it got sent to the Byron center address so I went there and they said no it was on hold at the one on Eastern so I drove all the way back to the one on Eastern and they're saying they don't have it and then they finally looked further because I told them to Byron center one said that it was on hold here and they said yeah they had it and they couldn't find her insurance. We've had the same insurance for 5 years. Useless staff, very unhelpful. Frustrating having to drive around back and forth.
12.2021Miranda
Robert is a terrible manager! His demeanor and way he talks to customers is terrible. He needs to learn the coupon policy, AND needs to learn how CVS digital coupons work in the app for customers. He doesn't let you finish speaking if your asking what applied in your transaction. He looks at you annoyed if he knows you USE the app for coupons. All the other staff though, great always and they know how their app Works! Saturday was horrible in there with Robert, and I havent been in that store in over a month and a half! He really needs some training on how to treat customers there. Back to 36th and Clyde Park is where I will go and stay. Amazing service over there
09.2021Carly
Shoutout to Gigi in the pharmacy, who offered to call and update my birthday for me in their system. I called a different CVS a little under a month ago which had given me an out of service number to call and a million excuses why they couldn't fill my prescription. This is more like the customer service I expect c:
08.2019Brittni
If I could give it a zero I would. Extremely rude employee named Stephanie. She thought it was more important to finish the last bit of her cigarette out side the front door than help the 6 customers waiting to be checked out. Definitely had an attitude. She wouldn't have a job for very long if she worked for me.
08.2018Kirbi
If you'd like to meet the rudest staff memeber that works for CVS, go visit this location, the team management memeber's name is Stephanie. She had the absolute worst attitude because she had to cut her smoke break short due to an extremely long line inside. She couldn't even hand me my reciept. Very disgusted.
08.2018Private
Employees are ALWAYS friendly & helpful. Pharmacists & technicians are great! A very well managed location.
08.2017