cell phone store
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T-Mobile in Chesterfield (17239 Chesterfield Airport Rd, MO 63005)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Chesterfield (Missouri state) on the street of 17239 Chesterfield Airport Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16365366596. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-chesterfield-mo-63005-3sfy?utm_source=google&utm_medium=lastmile&utm_campaign=3SFY. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 38.669100, -90.596718. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Ken
I have read the reviews I don’t know whether a lot of those were on the weekend or not I can understand how the weekends can be crazy I was there on a Wednesday morning around 11 very nice personnel … I had to switch the phone over because I too was a Sprint customer and did not know why my phone wasn’t working… Was told about the the Sims card switch …
07.2022christopher
The customer service is great and the staff is knowledgeable.
06.2022Luke
Waited 2 hours and no one helped. There were 3 employees just talking to each other not doing anything.
03.2022Kate
They're very friendly and helpful with solved problem with the mobile 📱. Thanks Kate 😊
02.2022Chestys
Stopped to get the details on upgrading my phone. Manager was super nice and professional. They are short staffed of course. But, waiting on everyone as much as possible. Will be back.
01.2022Bala
I walk into this store for a simple upgrade and I was told the wait will be about an hour. After 3 hours of wait when I questioned the efficiency of the staff to handle clients in an expeditious manner, out of no where another sales rep shows up. I said I respect other clients waiting to be served and I just want to upgrade my phone. I am then informed there are no iPhones in stock in the store. It was such a horrible customer service experience and demand an explanation from T Mobile is this how loyal customers are treated.
12.2021Tim
Was tough to rate this based off our experience. Long time Sprint customer who was told to switch over to TMobile as our phones would not longer work after the Jan 1. When entering the store, there were not many people in there but a rep checked us in on her tablet. We had about a 45 min wait before someone helped us. The rep was great and knowledgeable. He replaced our sim cards and converted us over. However, they did not have any iPhones in stock so we were unable to replace our phones. We were never told of the significant phone plan changes that were made. We were just told it would be cheaper. The rep had me download the new apps but for whatever reason it took incredibly long. He put my phone on their wifi to proceed but that didn't make me feel good about the new sim. After a 3 hour visit we were able to leave w new sims, however we did not have our new phones, the apps didn't work, my service was garbage and were told when the new phones arrive we have to come back in. It's been a week and I still have no idea what our new phone bill will be since the app and the website does not tell me anything. Hoping for the best.
12.2021Rebekah
Austin killed it! Helped me and my family get new phones with ease! Woooo go Austin you rock!
12.2021David
Robert is the man!!!!! He was super helpful while I had a very complicated issue with changing phones and my plan. He is a great professional who was extremely helpful. Thanks!!!!
08.2021Anna
Excellent service, and given the best experience possible, under COVID-19 circumstances. All employees -properly- wore their facial masks, store was super clean, and staff was friendly! Reggie especially was helpful, as me and my four other family members were upgrading from broken old phones to new products. Dad was even given a half off discount on his line! (I don't quite remember how that came about, but it did). Five whole lines for the family, with upgraded phones, for a fairly reasonable price! You do get what you pay for, and I believe that good tech is an investment. Again, Reggie was so helpful and transparent about info in the upgrade, and was super patient as all five of us learned from him about how to use our new phones, and he made us feel comfortable! He walked my parents through the prices and discounts and warranties, carefully explaining everything, and welcoming every question. He deserves all the good praise and he is incredible at customer service :)) Will be going back in the future!
08.2020