cell phone store
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T-Mobile in Independence (19130 East 39th St S C, MO 64057)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Independence (Missouri state) on the street of 19130 East 39th St S C. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18167956776. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-independence-mo-64057-3sgs?utm_source=google&utm_medium=lastmile&utm_campaign=3SGS. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 39.048368, -94.354526. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Sachelle
Last year someone at this store took advantage of my grandma because she paid in cash and is foreign. After months of paying her bill in person t-mobile told her she hasn’t been paying. It turns out someone from this store has been pocketing the cash and not putting it towards her bill. My grandma has since moved out of state to be with us and we got her a new phone with Verizon since t-mobile will not take responsibility and drop the charges.
07.2022Sachelle
Last year someone at this store took advantage of my grandma because she paid in cash and is foreign. After months of paying her bill in person t-mobile told her she hasn’t been paying. It turns out someone from this store has been pocketing the cash and not putting it towards her bill. My grandma has since moved out of state to be with us and we got her a new phone with Verizon since t-mobile will not take responsibility and drop the charges.
07.2022Bill
Fantastic service... Went above and beyond to find me all the discounts he could to bring my costs down.
03.2022Bill
Fantastic service... Went above and beyond to find me all the discounts he could to bring my costs down.
03.2022Sheila
Amazing easy time figuring out a new phone for the 5g, my old one wasn't going to work. I have to say that I was lucky enough to be assisted a young lady named Laporsha, I can't say enough about how easy she made my transition, not only that but she took her time to find a better plan for me also. She went above and beyond and I thank her.
01.2022Sheila
Amazing easy time figuring out a new phone for the 5g, my old one wasn't going to work. I have to say that I was lucky enough to be assisted a young lady named Laporsha, I can't say enough about how easy she made my transition, not only that but she took her time to find a better plan for me also. She went above and beyond and I thank her.
01.2022Dana
Came to the store to get my screen fixed because I have insurance on my phone, but they don't get parts for my phone. Instead of paying 30 dollars to fix my screen I'd have to pay 200 for a new phone. They couldn't even go in to my account to take insurance off. Why have the insurance they can't fix the screen. I guess they can only sell you phones and that's it. Don't go here if you have an issue. I will be leaving Sprint/T mobile once my phone is paid off after being a customer for 15 years.
08.2021Allison
What an awesome experience. My husband and I had previously gone to a different TMobile store and the associates created quite a mess of a phone situation. We were frustrated and not sure what to do so we came to this location. We are so glad we did! Ryan and Anthony worked with us until we found a solution. They stayed past closing time just to make sure we got what we needed and that our phones worked! They went above and beyond, wish we could give them 10 stars!
08.2021E
We were frustrated after making many calls to determine what to do about a damaged phone. We were informed we needed a repair center and the closest one to us didn't have the replacement screen necessary. We went to this location tonight and were super impressed with the friendliness of staff as well as how quickly the repair was made. Every single person in there were kind, patient and professional...we had the best customer service we've had in a long time.
08.2021Dana
Came to the store to get my screen fixed because I have insurance on my phone, but they don't get parts for my phone. Instead of paying 30 dollars to fix my screen I'd have to pay 200 for a new phone. They couldn't even go in to my account to take insurance off. Why have the insurance they can't fix the screen. I guess they can only sell you phones and that's it. Don't go here if you have an issue. I will be leaving Sprint/T mobile once my phone is paid off after being a customer for 15 years.
08.2021Allison
What an awesome experience. My husband and I had previously gone to a different TMobile store and the associates created quite a mess of a phone situation. We were frustrated and not sure what to do so we came to this location. We are so glad we did! Ryan and Anthony worked with us until we found a solution. They stayed past closing time just to make sure we got what we needed and that our phones worked! They went above and beyond, wish we could give them 10 stars!
08.2021E
We were frustrated after making many calls to determine what to do about a damaged phone. We were informed we needed a repair center and the closest one to us didn't have the replacement screen necessary. We went to this location tonight and were super impressed with the friendliness of staff as well as how quickly the repair was made. Every single person in there were kind, patient and professional...we had the best customer service we've had in a long time.
08.2021Meriah
Had a wonderful experience in this store today! Jay helped my family switch to spring with the current iPhone 11 deal they have going on. He was very friendly, helpful, and patient. The whole team of employees working today were so nice. They were joking around with each other and the customers. There was a very friendly environment in this store. I definitely coming here for all of your Sprint needs!
08.2020Alexa
Came in with issues with my brand new phone not activating and my Apple Watch cell service had been turned off. The lady who helped me was amazing. She switched out a bad SIM card. She was very kind and was able to fix my phone and watch. I appreciate the nice fast service!
08.2020Aaron
My phone had a cracked screen and of course it’s a holiday weekend. I use my phone primarily for work so it’s imperative that it works. I had such a great experience and service from a gentleman named Lief. He was courteous and beyond helpful. He went above and beyond and I greatly appreciate that. He is an absolute asset to Sprint. If there were more people out there like Lief (I may have spelled wrong) willing to go above and beyond, it would make life a whole lot better place!
08.2020Natasia
I had gone to Sprint because I had fallen and injured my foot mind you it was difficult to walk and get it taken care of. Plus when I fell I broke my cell phone in the process... first time in my life ever..so I was dreading the process.... I was pleasantly surprised and impressed! Lief- fixed my phone so quickly and had a great sense of humor stating “Just go ahead and take a seat. I’ll have this phone fixed before you make it to the door and walk back” I laughed and continued to giggle about it as I sat and waited. He was so helpful- he deserves a raise and praise!
08.2020Meriah
Had a wonderful experience in this store today! Jay helped my family switch to spring with the current iPhone 11 deal they have going on. He was very friendly, helpful, and patient. The whole team of employees working today were so nice. They were joking around with each other and the customers. There was a very friendly environment in this store. I definitely coming here for all of your Sprint needs!
08.2020Alexa
Came in with issues with my brand new phone not activating and my Apple Watch cell service had been turned off. The lady who helped me was amazing. She switched out a bad SIM card. She was very kind and was able to fix my phone and watch. I appreciate the nice fast service!
08.2020Aaron
My phone had a cracked screen and of course it’s a holiday weekend. I use my phone primarily for work so it’s imperative that it works. I had such a great experience and service from a gentleman named Lief. He was courteous and beyond helpful. He went above and beyond and I greatly appreciate that. He is an absolute asset to Sprint. If there were more people out there like Lief (I may have spelled wrong) willing to go above and beyond, it would make life a whole lot better place!
08.2020Natasia
I had gone to Sprint because I had fallen and injured my foot mind you it was difficult to walk and get it taken care of. Plus when I fell I broke my cell phone in the process... first time in my life ever..so I was dreading the process.... I was pleasantly surprised and impressed! Lief- fixed my phone so quickly and had a great sense of humor stating “Just go ahead and take a seat. I’ll have this phone fixed before you make it to the door and walk back” I laughed and continued to giggle about it as I sat and waited. He was so helpful- he deserves a raise and praise!
08.2020