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Navy Federal Credit Union in Saint Robert (332 Marshall Dr F, MO 65584)
About:
Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy great rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 350 branches worldwide. Our Members Are the Mission®. Insured by NCUA.
Navy Federal Credit Union is located in Saint Robert (Missouri state) on the street of 332 Marshall Dr F. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18888426328. You can get more information from their website: https://www.navyfederal.org/branches-atms/locations/usa/mo/st-robert/lwd.html. The coordinates that you can use in navigation applications to get to find Navy Federal Credit Union quickly are 37.816154, -92.139960. Scroll down to find out opening hours, reviews and other important information about Navy Federal Credit Union.
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- Wheelchair-accessible entrance
- Wheelchair-accessible car park
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Jeremiah
Why do we stand in line with one teller every time I’m in here. It’s never quick! I just want to make a cash deposit and I’ve been standing in line with no movement for 10 minutes and two more in front of me. It’s like this every time. Get more tellers!
08.2022James
So I just opened an account with this bank a couple months ago. I went in later to get information about opening accounts for my children and was given information and forms to fill out. My issue is that I can't call this branch directly to talk with the person I spoke with in regards to opening those accounts for my children to ask questions. I just think it isn't very personable
02.2022Angela
We stopped by on our way back to St. Louis. My daughter needed a new debit card and they took great care of her. We were in and out in no time. Tiffany was polite, professional, and kind. She’s another reason we’ll always use Navy Fed no matter where our travels take us.
09.2021Matthew
Do not ever get a mortgage through them. They are extremely slow and uncoordinated. Had three different lenders take over the account within a 45 day period, and was told different things by each of them... they couldn't even contact the right place for the title, and forget about ever getting ahold of the lenders themselves. Told us that we didn't need an inspection to get approved for a investment property, but we got one anyway for our own piece of mind, and then NFCU turns around and tells us we need to get the things fixed before they could approve us! Then 20 minutes later told us we were approved. Very confusing, frustrating and stressful for something that shouldn't be so hard. Will NEVER use them again, and will be even closing my checking account with them soon after this whole fiasco.
09.2021REUBEN
The only complaints about this location is the lack of a drive thru unlike other locations around the country. This location is usually busier than most but the staff is always friendly. Just wish there was a closer one towards Springfield,MO
09.2021R
I don't bank here and I never will after this experience. I was helping a friend and the staff was so rude. Just rude and unhelpful. They both stood there and claimed they couldn't help due to covid. I get that, I do, but then why even open the lobby?!
09.2021Brittany
I’m changing banks. This local bank has absolutely rude employees. Numerous times one of the bank tellers is just snippy and always has an attitude, and the older lady that works the desk is just rude. I will be taking my business elsewhere.
09.2021Megan
On an average visit this particular branch has so so service. Occasionally you’ll get a teller that is absolutely personable, bubbly and fun! One two occasions I have had the misfortune of getting one particular teller who is, in plain English; RUDE. She is unpleasant and I’ve seen her treat members ahead of me with the same level of “holier than thou” syndrome. The first time, I wrote it off. This time? Nope. Too obvious. Snippy. Impatient. unpleasant. No other teller was available or I would have gladly gone to another. Overall, disappointed as a whole with their customer service. With the exception of a few employees, this branch needs some assistance in customer service.
09.2019Sean
very nice staff who quickly helped me and explained the processes of setting up a new account. Even though they were very busy, I waited no more then 10 minutes before I was welcomed into a office to complete my paperwork. There was even a new trainee there and she was able to efficiency do her job given her lack of experience, while maintaining her professionalism at all times.
09.2018Bernie
Need local # to deal with local issues. Need to train staff in regards to CD'S & customer service etiquette. If they do not know an answer, get someone who does instead of an attitude that turns into an aggressive confrontations. I miss the way Navy Fed use to be. Maybe the credit union took on too much when expanding the membership. My husband has been an active member since 1977 & never experienced the difficulties & lack of being personal with the member & knowing the members.
09.2018