cell phone store
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T-Mobile in Manchester (1500 S Willow St, NH 03103)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Manchester (New Hampshire state) on the street of 1500 S Willow St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +16036248725. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-manchester-nh-03103-1452?utm_source=google&utm_medium=lastmile&utm_campaign=1452. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 42.956421, -71.431903. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Edward
Employees more worry about chatting about their weekend and their friends. I walked into the store and nobody was there, customer service was horrible! Just wanted a screen protector replaced under warranty, mind you I’ve been to other store and it’s a pleasure. Never had a problem until today. Don’t go to this location!!!
08.2022Mig
Can I just ask a question since the employees in the store by lids and yankee candle store do not seem sober enough to answer. . . HOW DO YOU MAKE ANY MONEY WHEN YOURE DRINKING ON SHIFT?! Came in the other day for a bill pay and the salesman reeeeeked if alcohol. Definitely staying away from this location too. Online options are free usually and you don’t have to deal with incompetent employees and managers :)
08.2022Angela
My husband and I live 2.5 hours away from Manchester we mad a day trip to the mall and we're stopped by a t-mobile employee (Kevin) who asked what we pay a month for phone service. I kindly replied with unfortunately t-mobile does not work in our area. He said are you sure let me pull up a map and check for you so he did and checked and even proceeded to tell us he had a buddy that lived in our town (Berlin nh) who had t-mobile and used it. He promised us it would work re assured us over and over it would work.He also quoted us a lower a month payment which was a lie. Long story short after 4 and a half hours of us standing in the store he got all 5 lines on our account switched over and the phones activated. We only had to pay 30$ per phone for an activation fee and for charger boxes because we did not have the right ones. By the time we get home it is 9pm. 1 out of the 5 phones worked! We get ahold of corporate the next morning and they informed us to go back to our old carrier(us cellular) and return all the t-mobile stuff to our nearest t-mobile store. Which is still 1.5 hours away. Also that we should have never been sold t-mobile anything because they do not cover our area. Also when we went to our old carrier to port our numbers back we could not figure out the pin # for the account. Thankfully the representative at us cellular figured it out. Turns out Kevin had put a pin on the account and did not tell me (the account holder) that he did that or what the pin was. Now we have wasted time, gas,gotten our hopes up for new phones all just to be scammed. We will NEVER go to t-mobile again.
07.2022L
I will preface this by saying my original review was NOT for the Hookset NH store. It is for the Manchester Mall location and posted below. The manager of The Hookset location, Ben Beaudry, was kind enough to contact me to determine what happened. That is how I discovered I had the wrong location. Thank you Mr. Beaudry for your professionalism, and representing T-mobile in a positive manner. Original post: My phone conversation was with Josue Cruz at the Manchester mall in NH location. Yes, he was so bold as to voluntarily give me his last name, spelling if his first name and ID (which I omitted for this post). That was after he told me if I had a problem with his charges he can easily reverse my order and I can go elsewhere. After spending a day and 1/2 looking at options for another line and cell phone for a family member who is temporarily in NH, I spoke to a rep online who helped me decide what was best for me. I was told 35.00 to add a line. Josue in the store charged 50. He also added 18.00 per month protection plan that notbauthoized by me or my family member who was in the store. I called customer service back to tell them. The first rep could not help me. I was connected to a supervisor who was unable to add a line at the price I was quoted. The supervisor told me the rep who quoted me made a mistake and told me its best I switch to magenta 55 instead of Max in order to reduce my monthly bill. I explained I live in a very rural area. She suggested a cell spot with a 25.00 deposit. In the end it cost me more than expected and possibly loss if a good cell signal. I will add that it is confusing for customers when prices are different between physical locations and online. Frankly, I am disappointed in T-Mobile as I thought they were a top provider - until now, therefore, I will not recommend this store or the associate Mr Cruz, who clearly needs more training in customer service & attitude control.
07.2022Leo
Less than positive experience. Left with the phone I wanted, though I can't use it because the guy forgot to give me the SIM card he activated on my girlfriend's account. I will have to visit another TMobile store in order to get one. And instead of him transferring my phone number from my previous carrier, he gave me a "temporary phone number". I've worked at 2 phone stores before, and the guy was just unprofessional and frankly, lazy and ignorant to what he was doing. He even admitted to having attempted to steal from the mall offhandedly. Like 👀
07.2022JOAO
Not the store by food courts but the new one. Employees more worry about chatting about their weekend and their friends, they ended up skipping a few very important steps that cost me not being able to communicate with my other half for 3 weeks. It was a simple thing that became a very inconvenient situation. Customer service sometimes is just not a thing anymore. Didn’t even asked for much, just the job to be done right, we had to figure it all out by ourselves.
07.2022DAN
Kevin gave little to no information about my new phone and what I’m actually getting as an upgrade, nor went over much if anything about T Mobile. They sent me out of the store with a phone nor properly set up. Returned to the store once where they told me to just go home and attempt set up over home wifi which resulted in me returning to the store a 2nd time only for it to be resolved the 2nd time. Horrible service and information given and if I had it my way I would not be with T Mobile.
07.2022Amel
The manager in one of the stores in the mall named Jake was exceptional in helping me get a new phone. The dude was quick thorough and professional. Nice to see people who know what they’re doing. 5 stars!
05.2022Lea
Had a great experience with this location. Alicia was extremely helpful with my transition. I feel she gave me the best deal available and all accessories desired. I will return to this location to see Alicia and I will recommend her to others!
05.2022Isaiah
Had a great experience at this location, it was a stressful situation switching from Verizon but Alicia alleviated all my stress by saving me more than $100 on my bill and making it effortless for me to switch from Verizon. She was very professional, kind, and extremely helpful. I definitely recommend seeing Alicia for your all phone needs!!
05.2022