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Verizon Authorized Retailer - Russell Cellular in New Paltz (234 Main St Ste 7, NY 12561)
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Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 234 Main St. in New Paltz, NY 12561
Verizon Authorized Retailer - Russell Cellular is located in New Paltz (New York state) on the street of 234 Main St Ste 7. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1845-256-1777. You can get more information from their website: https://www.russellcellular.com/?y_source=1_MTA0MzUxODktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Russell Cellular quickly are 41.743126, -74.073566. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Russell Cellular.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
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LIsa
Tyler replaced a bad SIM card in my iPad. While I was in the store I asked about upgrading my iPhone, which I plan to do in the near future. Tyler gave me excellent information about the various promotions and was very thoughtful in his suggestions based on my preferences. I will be back when I decide to upgrade because I felt very comfortable with Tyler. I did go back when it was time to replace my old iPhone 6. While the overall experience was ok I do not think I would go back. All I wanted was a new phone…the salesperson was bent on getting me to take advantage of their “deal” to add a new iPad. I said no because there is nothing wrong with the iPad I have..she did also suggest an Apple Watch..which I have been thinking about getting so I did go ahead with the so called deal..which turned out I do not think to be such a great deal..it took them a long time to migrate the data from my old iPhone to the new one which I guess can be expected. They did not have the new charger for the IPhone in stock and had to order it..when I asked how was I going to charge it she told me to use the old charger…wait…why would I spend an extra $50 for a new charger if I really did not need one..also when I was checking my account information later online it turns out they signed me up for some extended warranty which has a monthly charge… so not happy about that in particular..quickly canceled that myself. While I am happy that I ended up with a new phone and watch you really need to watch theses iffy little practices designed to boost their sales and empty your wallet.
10.2022Pamlyn
This was the fifth time we have updated our phones at the Russell Cellular store over a period of several years. Each year gets better and better. It's often a complicated and lengthy process because of the information transfers from the old phones. But we've always left the store with everything in perfect working order. The personal service is top-notch.
04.2022Delilah
Visited this location to ask for help activating my iPhone 13 pro and Apple Watch, as issues with Verizon the past two days have left me without a phone. The two men working at 3:30PM didn’t bother to help. One of them kept licking his fingers and putting his finger in his mouth to remove food from his teeth. Told me he could reset my watch for $35 and told me it wasn’t a “big deal” that my phone wasn’t registering under my account. Left without service because they simply don’t care. Waste of time. Visit another location.
04.2022Danielle
Really wish I had worked with Sam instead of the dude here. Maybe Verizon would have got a new customer. Switching from another carrier, he didn't actually check if my current phone could be switched over (it definitely could), he just pushed me into getting a new one. He said I could trade my phone in for $800 off a new phone, but they had none in stock (they had NONE of the newest galaxy phone in stock?!? like the only one they sell?!), so he was going to order it to the store and I could come in and get everything switched over, but in the meantime we could switch my fiance's phone over. So we did that. All good, right? NO. I had to call him following some strange emails just for him to tell me that my credit score must not be as good as I said because I was denied for getting $800 off my phone. I know for a fact I have a high credit score but why would it matter if I was trading in my current phone for that amount?, so I asked him if there was another reason that would be, and he kept repeating himself over and over again. I wouldn't have switched my fiances phone over if I knew there was a chance I couldn't get the $800 off, he said it was a sure thing. Had to wait on Verizon hold for an hour to get a transfer PIN for my fiance's phone, but the guy at Spectrum sat there with me and hung out for it. Now I pay $30/month for unlimited everything and I didn't have to buy a new phone and don't have to deal with Verizon ever again.
03.2022Kevin
Honestly, I am not a fan of Verizon. But Sam is so good at her job that I'm writing this review for her. She's direct, candid, personable, patient. I feel like she was the one sane person I spoke with while transferring my family's phone service from Sprint to Verizon. I probably would've ditched Verizon, except that Sam made the whole experience bearable.
01.2022Linda
Kusam has been helping me to upgrade my phone since 2013. She is a Saint because I am not a usual customer I hate these 2 year changes worrying about what won't transfer to the new phone, forgetting my passwords, trying to navigate all the new stuff and of course figuring out the new monthly bill charges. She patiently explains everything and shows me how to work my new phone and appreciate the new improvements. She makes sure you buy what you need and get the best discounts possible. I would be lost without her. She goes above and beyond in her customer service.
12.2021Frank
Sam has terrific customer service skills - she knows her products and makes purchasing them as comfortable and simple as it can be. I recommend her to other people and will continue to do so.
12.2021Nick
I have called the Verizon corporate number several times trying to get a box and a label to ship my trade-in back to them. They never sent the box. It’s been a terrible experience, but coming to this authorized retailer was amazing. They couldn’t accept my phone, but they provided me with instructions and the packaging to send the phone back. Very helpful when he didn’t need to be. Will be coming here for any future purchases!
12.2021Paul
Samantha and her team at the New Paltz Verizon Authorized Retailer-Russel Cellular are some of the best informed, helpful, respectful and trustworthy retail service persons it has ever been my pleasure to work with in my over 50 years living and working in New Paltz. I first met Samantha when she was part of the store opening team in 2013. She and her colleagues impressed me then and they impressed me today as my wife and I purchased two new iPhone 12s. As seniors we appreciate when young folks treat us with respect and take into account that our hearing. eyesight or eye-hand coordination may not be what it once was. Young or old, living on a fixed income or 'money to burn' I am confident you will be treated with respect and experience a good old fashioned 'Honest Transaction'. -Paul Brown, New Paltz resident since 1969.
11.2021Michele
Love this Verizon store! I recently had an issue with my kid’s device. Tyler R. Spent 2 hours helping me! He had to make many calls to different customer service reps and the Fraud department. He explained the problem 4 separate times and was patient and extremely helpful to me! I never would have been able to find the time to handle this issue on my own and he was able to get all the right answers and solve the issue by the time I left! Thank you thank you thank you! So happy to have a local store that cares! Michele DiDonna
11.2021