vacation home rental agency
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Hatteras Realty in Avon (41156 North Carolina Hwy 12, NC 27915)
About:
Hatteras Realty is located in Avon (North Carolina state) on the street of 41156 North Carolina Hwy 12. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12524894333. You can get more information from their website: http://www.hatterasrealty.com/. The coordinates that you can use in navigation applications to get to find Hatteras Realty quickly are 35.344670, -75.504762. Scroll down to find out opening hours, reviews and other important information about Hatteras Realty.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
Max
Overall, a horrible experience with them. Our house reeked of mildew, when we complained we were ignored all week. The blankets and pillows were disgusting. The furniture and amenities were from the 1980s. There were roaches and we found blood on a mattress. The only communication they sent us was asking us if we’d like to check out early and they’d give us $200. Never book with them.
08.2022Shawn
Unfortunately, I must agree with previous reviews. The involvement of Vacasa in this company has been horrible for customer service and cost. Our vacation home was cancelled with four weeks' notice via email- how professional! The company sent truly substandard offerings for a replacement home that did not accommodate our number of guests. Upon calling to better understand why our home was cancelled and what could be done to remedy the situation, the team did not express a modicum of care for our situation. Perhaps their customer service training materials were washed away in a hurricane... We ultimately rebooked another more expensive home in order to host everyone in our party comfortably. I believe there is still one realty company in OBX that hasn't been absorbed by Vacasa, so we'll prioritize them for our bookings next year.
08.2022matthew
What an awful company. We had a rental from AirBnb and their corporate owners, Vacasa, are an absolute joke. We had a major issue with our place and they could not be bothered to respond to our concerns for 36 hours. All responses were dismissive ,and unkind. If you can avoid Vacasa and Hatteras rentals. We spent 4k on 6 days and we both treated appropriately. I will never, ever rent with Vacasa again and hope property owners go with a competing service.
08.2022Jeff
We stayed at Buxton 5 times over last 7 years at same property. This time at TURTLE #21B-CAC 2 BR 1 Full Baths & 1 Half Bath4 Guest. Near Lighthouse. As soon as we arrived there were porch screens missing, missing blinds, mildew and mold. We called office 2x. Always goes to voice mail. Left messages 1st two days and never heard back. Horrible service and they let these properties decline. They'll always be responsive to take your money. Last time we use Hatteras Realty.
07.2022Stephanie
The pool itself is a nice size, plenty of chairs and shade in case you want to get out of the sun. What concerns me is that it didn’t seem like there were alot of chemicals in the pool (chlorine) and the sides if the pool were green inside. I am a pool owner and know that the green could be algae.
07.2022Megan
We've been renting from Hatteras Realty the last five visits to the Outer Banks. We appreciate their prompt customer service, fast repair dispatch when needed, and of course the Club Hatteras pool. It would take a lot for us to go with another realty company! Thanks for another great week.
06.2022Konstance
I am a local, and love this place! I love that they let us swim, and I love the staff. They are accommodating, and even sell little swimmers etc for the kids. It is clean, and big enough for everyone. Definitely recommend this place!
06.2022Sara
Used to be great, booked with them every year but they were bought out by Vacasa. Horrible customer service, impossible to get anyone on the phone, they don't respond to email. Will not give a refund even though their policy clearly states that if the home rebooks and you give enough notice they will. But it's not true, I cancelled more than 6 months before my trip and the house re-rented yet I have been fighting with them since January. Will not be using Hatteras Realty or Vacasa again.
04.2022Kendra
The house was huge the price was right. Great location on the beach. We stayed in Poetry in Motion Oct 3-10th 2020. We. could not pay for early check in or late check out or to have the beds made due to covid cleaning regulations. Our first 2 mins in the house we were disgusted with the filthiness of this house. Dirt , mold, dust all around. Grease on the cabinets above the microwave you could write in. Lipstick still on the glassware and finger prints. The grate in the wall for the A/C was white but now black with dust. Cobwebs everywhere. Sand all over the floors. Broken Closet doors that were off their tracks. the fridge was broken inside, the back wall of it was coming off. the c ripper drawer was broken. the freezer had ice build up on the bottom of it.I couldn't find coffee pot for 2 hours of looking. finally found it under the kitchen sink. the glass pot had a hole in the bottom of it with shards of glass in it. I did call Hatteras and the woman who answered had someone bring us a new coffee pot and offered to have someone come clean. We refused the cleaning because they had from 10 am to 5 pm to clean as we could not do early check in or previous renter couldn't do late check out and we had just drove 16 hours to get there. Fact is .. it was not rental regular standard clean. Never mind COVID-19 regulations clean. When I emailed them the pictures of the filthy I never received and email back. No offer of money off the stay. We did not tip the cleaner needless to say. The bedding and trash was to be removed by us and put outside in bins before we left.They did not want the comforters or the mattress covers. Makes you wonder if those get washed?? I still wonder how they can say this house was cleaned to COVID regulations. Upon our return home I got an email from vacassa for a review. I then realized this must be the cleaning company . I was not even allowed to write more than 1 sentence for my review before it stopped me. Making me assume they really don't care what you have to say. Great Location had a lot of fun but the experience was enough to make me want to rent from someone else next time. I feel like we could have caught more than Covid in this house it was so dirty. Kendra Disilva West Ossipee NH
09.2021Felicitas
It’s not often that we take time to write a review of this nature. We like to give credit when due, but often will hold our tongue for the negative – searching instead for the positive. This experience is new in the sense that we have been Hatteras Realty clients for ten years. Our family had no reason to doubt the beautiful images and description for Heliotrope that we saw on your website when we reserved our stay. However, the laundry list of major issues this house presented warrants this letter and a strong advisory to investigate, recognize, and address the situation. Also, we phoned the realty more than once to alert you of the problems. First, the things we fixed. The hose on ground level needed a new fitting. We took time to find a hardware store, drive and purchase the part, and fix the connection. The home had very low air circulation. When getting a broom from the downstairs closet, we noticed that the filter needed to be changed. The sink drain in the bathroom of the third-floor bedroom would not drain - we had to plunge it. It does not help that this sink is missing the stopper and there is a gaping hole waiting for valuables to disappear down. While mentioning the sewer, we all reached into the tank of the half bath toilet several times to stop the “running toilet.” Upon arrival, the living room entertainment center was completely disconnected. After an hour of trying to reconnect all components of the TV, we were able to relax. Speaking of television, we could not fix the monitor in the third level bedroom– it did not work at all. We tried, but the electrical hazard we found in the closet was enough to deter us. Especially when all three fire extinguishers were last inspected in 2010. Now for what we did not fix. It would have been relaxing to soak our bones in the Jacuzzi after all our repair work, unfortunately that didn’t work either – no jets. When that was reported, we were told that someone else fixes that but no one else showed. The sewer pipe that leaked on our vehicles was rather disgusting and unhealthy. It got increasingly worse, until we had to place a second call to have it repaired. Reading the water conservation signs all over the mirrors and watching that amount of water continuously pour from a faulty connection was just sad. After the repair, it would have been appropriate to pick up the toilet tissue left behind. It was an adventure trying to find good deck boards without stepping on a board that was not secure and lifted up near someone else. The popped nails were not a joy to find under foot either. Even the stair case leading from the third floor to the second floor deck was not very tight. Every window’s blinds were incomplete, missing enough components for the neighbors to peer inside – no privacy. The living room sliding door was impossible to open; it seized up completely. The toaster is broken. The kitchen counter top is improperly installed and leaks water from the sink if you’re not careful. We noticed the vent in the kitchen was so blocked with food and debris that the stench was unbearable. The living room lamp cord is taped around the plug in such a way as to be hazardous – we unplugged it and did without. The window in the bedroom with the fish bedding was broken. The first floor entrance has flooring that is separated and curled up as a tripping hazard. It was odd that there was not a binder that would have all the needed info about the house, as shown in the photos for the ad. Overall, the dated and ignored condition of this house is enough to make us think twice about trusting what we see on the internet and read in the future. I would not recommend this property to anyone else and am actually hard-pressed not to launch a formal complaint. Moving forward, we will be sure to consider all options and reevaluate our loyalty to Hatteras Realty.
09.2019