cell phone store
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T-Mobile in Garner (5121 NC-42 Ste 100, NC 27529)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Garner (North Carolina state) on the street of 5121 NC-42 Ste 100. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19197729800. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-garner-nc-27529-2qsf?utm_source=google&utm_medium=lastmile&utm_campaign=2QSF. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 35.609198, -78.553996. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Linda
I went into the store a couple of months ago and filled out an application for service and showed my I’d and social security number and then I picked out a phone but it was really expensive so I decided to wait and look around at different places so I told them I might go back but I never went back .So on July5 2022 I received a bill so I called the customer service number but they told me that they couldn’t look anything up without a phone number so I thought maybe a mistake but today I received another bill and a letter from Assurant stating that my Protection plan would end on 7/21/2022 from non payment and it listed a phone number that was supposed to be mine that I have never seen nor knew about so they are telling me that it’s my final bill. I am upset because I never went back to buy a phone much less get a phone number so I called T mobile and the gentleman that answered told me that when I went in there to fill out the application that it automatically generated an account for me and that he could not help me and I needed to call the main customer service number and ask them to write it off . That is scary when you go into a company and something’ like that happens with your private information and then it’s going to affect my credit and they can’t even help me to find out who was responsible for it And the bill states that it is a business account and I don’t have a business. So I am out of 222.01 dollars and I never received a phone from them or a phone number. If the manager can’t help me at that store I don’t know who can and he said that he can’t so I just wanted to let people know not to give out your personal info there unless you are going to get a phone for sure or the same thing might happen to you .
07.2022Linda
I went into the store a couple of months ago and filled out an application for service and showed my I’d and social security number and then I picked out a phone but it was really expensive so I decided to wait and look around at different places so I told them I might go back but I never went back .So on July5 2022 I received a bill so I called the customer service number but they told me that they couldn’t look anything up without a phone number so I thought maybe a mistake but today I received another bill and a letter from Assurant stating that my Protection plan would end on 7/21/2022 from non payment and it listed a phone number that was supposed to be mine that I have never seen nor knew about so they are telling me that it’s my final bill. I am upset because I never went back to buy a phone much less get a phone number so I called T mobile and the gentleman that answered told me that when I went in there to fill out the application that it automatically generated an account for me and that he could not help me and I needed to call the main customer service number and ask them to write it off . That is scary when you go into a company and something’ like that happens with your private information and then it’s going to affect my credit and they can’t even help me to find out who was responsible for it And the bill states that it is a business account and I don’t have a business. So I am out of 222.01 dollars and I never received a phone from them or a phone number. If the manager can’t help me at that store I don’t know who can and he said that he can’t so I just wanted to let people know not to give out your personal info there unless you are going to get a phone for sure or the same thing might happen to you .
07.2022Linda
I went into the store a couple of months ago and filled out an application for service and showed my I’d and social security number and then I picked out a phone but it was really expensive so I decided to wait and look around at different places so I told them I might go back but I never went back .So on July5 2022 I received a bill so I called the customer service number but they told me that they couldn’t look anything up without a phone number so I thought maybe a mistake but today I received another bill and a letter from Assurant stating that my Protection plan would end on 7/21/2022 from non payment and it listed a phone number that was supposed to be mine that I have never seen nor knew about so they are telling me that it’s my final bill. I am upset because I never went back to buy a phone much less get a phone number so I called T mobile and the gentleman that answered told me that when I went in there to fill out the application that it automatically generated an account for me and that he could not help me and I needed to call the main customer service number and ask them to write it off . That is scary when you go into a company and something’ like that happens with your private information and then it’s going to affect my credit and they can’t even help me to find out who was responsible for it And the bill states that it is a business account and I don’t have a business. So I am out of 222.01 dollars and I never received a phone from them or a phone number. If the manager can’t help me at that store I don’t know who can and he said that he can’t so I just wanted to let people know not to give out your personal info there unless you are going to get a phone for sure or the same thing might happen to you .
07.2022KB
Super helpful and kind employee. Los empleados hablan Español. The person helping me was knowledgeable and knew immediately which phones to direct me to based on the specific functionality I wanted. Facility notes: accessible parking immediately in front is available; no automatic doors, clean and calm atmosphere, no public seating, main customer service desks are higher but a central lower section is available between them, no public restrooms.
07.2022KB
Super helpful and kind employee. Los empleados hablan Español. The person helping me was knowledgeable and knew immediately which phones to direct me to based on the specific functionality I wanted. Facility notes: accessible parking immediately in front is available; no automatic doors, clean and calm atmosphere, no public seating, main customer service desks are higher but a central lower section is available between them, no public restrooms.
07.2022KB
Super helpful and kind employee. Los empleados hablan Español. The person helping me was knowledgeable and knew immediately which phones to direct me to based on the specific functionality I wanted. Facility notes: accessible parking immediately in front is available; no automatic doors, clean and calm atmosphere, no public seating, main customer service desks are higher but a central lower section is available between them, no public restrooms.
07.2022Joshua
Was told that my phone would be there on Monday, and that I would be contacted, it's been 2 days and nobody knows where my phone is. I called this morning and the guy told me he would call me back with information. NEVER CALLED BACK, waisted my time for 2 days waiting on them for them to completely ignore my needs. Still don't know when the phone will arrive or if I will ever get a call back and I'm not about to waist time and money driving all the way to Clayton from Durham for nothing
12.2021Joshua
Was told that my phone would be there on Monday, and that I would be contacted, it's been 2 days and nobody knows where my phone is. I called this morning and the guy told me he would call me back with information. NEVER CALLED BACK, waisted my time for 2 days waiting on them for them to completely ignore my needs. Still don't know when the phone will arrive or if I will ever get a call back and I'm not about to waist time and money driving all the way to Clayton from Durham for nothing
12.2021Joshua
Was told that my phone would be there on Monday, and that I would be contacted, it's been 2 days and nobody knows where my phone is. I called this morning and the guy told me he would call me back with information. NEVER CALLED BACK, waisted my time for 2 days waiting on them for them to completely ignore my needs. Still don't know when the phone will arrive or if I will ever get a call back and I'm not about to waist time and money driving all the way to Clayton from Durham for nothing
12.2021Jimmy
I needed to change my plan, and upgrade my phone. My wife, and I, walked in, and was greeted by Carlos. Carlos, with the patience of a saint, set our new plan up, helped me with a new phone upgrade, and installed a new 5G SIM card in my wife's phone. And ... then we were on our way. This store has always been good to us, and Carlos himself was excellent. All transactions should go this well.
11.2021Jimmy
I needed to change my plan, and upgrade my phone. My wife, and I, walked in, and was greeted by Carlos. Carlos, with the patience of a saint, set our new plan up, helped me with a new phone upgrade, and installed a new 5G SIM card in my wife's phone. And ... then we were on our way. This store has always been good to us, and Carlos himself was excellent. All transactions should go this well.
11.2021Jimmy
I needed to change my plan, and upgrade my phone. My wife, and I, walked in, and was greeted by Carlos. Carlos, with the patience of a saint, set our new plan up, helped me with a new phone upgrade, and installed a new 5G SIM card in my wife's phone. And ... then we were on our way. This store has always been good to us, and Carlos himself was excellent. All transactions should go this well.
11.2021Erica
Great customer service. I was helped by sales associate Janet and store manager Carlos was assisting. He was sooo patient with her bc she seem to make some errors and she was very understanding and didn't get frustrated by her mistakes. Very calm and welcoming atmosphere. Also sales associate Ashley was helping another couple and she had to be on the phone with multiple people for long periods of time and never seemed to get irritated or frustrated. I purchased 3 phones, I was there for approximately an hour and a half but it was honestly a pleasant experience. Very professional, greeted as soon as I entered the store and during the purchasing process had great conversations to keep the time going by. I will most definitely visit this store location again.
08.2021misslu30
Great customer service! Carlos, the store manager, took his time to help us pick out new phones and make the appropriate changes in our account. Jamillah, a store associate, was also very helpful when we came by to pick up our devices a few days later. I would definitely come back to this store.
08.2021Keith
Just went to T-Mobile to swap SIM cards from my old phones. Service was excellent and would go there again. The only criticism is there needs to be a system in place to keep customers in order by who arrived first, what issues need to be resolved, etc. Keep up the good work!
08.2021Brian
Great customer service! Carlos showed expertise, resourcefulness, and patience when helping switch over and upgrading our phones.
08.2021Mary
They're always so nice when I have questions on my phone! Would definitely recommend
08.2021Erica
Great customer service. I was helped by sales associate Janet and store manager Carlos was assisting. He was sooo patient with her bc she seem to make some errors and she was very understanding and didn't get frustrated by her mistakes. Very calm and welcoming atmosphere. Also sales associate Ashley was helping another couple and she had to be on the phone with multiple people for long periods of time and never seemed to get irritated or frustrated. I purchased 3 phones, I was there for approximately an hour and a half but it was honestly a pleasant experience. Very professional, greeted as soon as I entered the store and during the purchasing process had great conversations to keep the time going by. I will most definitely visit this store location again.
08.2021misslu30
Great customer service! Carlos, the store manager, took his time to help us pick out new phones and make the appropriate changes in our account. Jamillah, a store associate, was also very helpful when we came by to pick up our devices a few days later. I would definitely come back to this store.
08.2021Keith
Just went to T-Mobile to swap SIM cards from my old phones. Service was excellent and would go there again. The only criticism is there needs to be a system in place to keep customers in order by who arrived first, what issues need to be resolved, etc. Keep up the good work!
08.2021Brian
Great customer service! Carlos showed expertise, resourcefulness, and patience when helping switch over and upgrading our phones.
08.2021Erica
Great customer service. I was helped by sales associate Janet and store manager Carlos was assisting. He was sooo patient with her bc she seem to make some errors and she was very understanding and didn't get frustrated by her mistakes. Very calm and welcoming atmosphere. Also sales associate Ashley was helping another couple and she had to be on the phone with multiple people for long periods of time and never seemed to get irritated or frustrated. I purchased 3 phones, I was there for approximately an hour and a half but it was honestly a pleasant experience. Very professional, greeted as soon as I entered the store and during the purchasing process had great conversations to keep the time going by. I will most definitely visit this store location again.
08.2021Mary
They're always so nice when I have questions on my phone! Would definitely recommend
08.2021misslu30
Great customer service! Carlos, the store manager, took his time to help us pick out new phones and make the appropriate changes in our account. Jamillah, a store associate, was also very helpful when we came by to pick up our devices a few days later. I would definitely come back to this store.
08.2021Keith
Just went to T-Mobile to swap SIM cards from my old phones. Service was excellent and would go there again. The only criticism is there needs to be a system in place to keep customers in order by who arrived first, what issues need to be resolved, etc. Keep up the good work!
08.2021Brian
Great customer service! Carlos showed expertise, resourcefulness, and patience when helping switch over and upgrading our phones.
08.2021Mary
They're always so nice when I have questions on my phone! Would definitely recommend
08.2021Lewis
I like the store they are nice and they help me and my fiance out. I will keep going back to the that store
08.2017Lewis
I like the store they are nice and they help me and my fiance out. I will keep going back to the that store
08.2017Lewis
I like the store they are nice and they help me and my fiance out. I will keep going back to the that store
08.2017