cell phone store
Closed Now
Verizon in Wilmington (318 College Rd, NC 28403)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon is located in Wilmington (North Carolina state) on the street of 318 College Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18008801077. You can get more information from their website: https://www.verizon.com/stores/details/north-carolina/wilmington/wilmington-315539/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE. The coordinates that you can use in navigation applications to get to find Verizon quickly are 34.236300, -77.873687. Scroll down to find out opening hours, reviews and other important information about Verizon.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Health and safety
- Staff required to disinfect surfaces between visits
zack
Diana was awesome. Highly recommend requesting her, if she's available.
08.2022Maria
Daniel is a great asset to this store. He helped me resolve an issue based on a purchase I made through the sales center over the phone. I will never again do anything on line. I will always go to this store and deal with the professional,knowledgeable and helpful employees. Cudos to Daniel for all his help.
07.2022E
What a nightmare. Though Verizon does have better cell coverage in this area than TMobile, their customer service is atrocious. I needed internet coverage so I stopped by the College Rd. store and was talked into signing up for a jetpack by one of their salespeople. He lied about everything. What it would do, how well it would work, speed, reliability, coverage, and especially the warranty. I reached out to Verizon customer service a few days after getting it, and they told me that what he had said to sell me the device was incorrect, but that there was nothing other than return it that I could do. So I go back to the College Road store to return it, and the manager was not just unhelpful but downright rude to me. The multiple customer service people I spoke with on the phone did nothing to address the problem. Each one swore they had fixed the issue, then did nothing but say what I wanted to hear to get me off the phone. I left Verizon as a cell service provider and am still untangling jetpack issues. One customer service rep told me that they get a lot of complaints about that store, and if other people get treated the way I did, no wonder. If I could give 0 stars, I would.
06.2022jesse
Walked in the door at 11am with a cracked old phone. Walked out the door at 11:09 with the brand new phone I wanted, at exactly the price I thought it would be, with the exact insurance plan I wanted. Alexander made this the easiest cell phone transaction of my life. He's a real asset to that store!
06.2022Chelsea
Really should receive negative stars and a police report. I went in because I was having an issue with my phone they were not able to resolve it and ordered me a replacement which later escalated into its own set of issues but that has nothing to do with my review. By the time I had driven home from the store the associate that helped me had sent me a friend request on Facebook and then texted me in a capacity that was not in any way professional. This is absolutely disgusting and a complete and total invasion of privacy and nothing was done about it nor was I really told any sort of way to get it resolved. So I guess I’m just writing this to warn everyone not to trust these employees with your cell phones and if you are a woman or the parent of a young girl I would strongly advise taking your business elsewhere simply from an issue of safety alone but if you must go here don’t go alone.
05.2022lauren
Do not use them. Just call actual customer service or else you will have to spend days talking on the phone to try to correct something this Verizon store messed up in the first place. I came in with a phone broken due to a defective issue with the phone I had no control over, filed my insurance claim and was told I would have a phone the next day. Days later and hours on the phone with Verizon turns out the first person in the store didn’t correctly put in a simple insurance claim and I still don’t have a phone….
04.2022Jenna
Highly recommend getting there right at open. It fills up quickly. Excellent customer service. The staff really cates about helping.
04.2022Justin
Make sure you make an appointment! I walked in and out in about 10 minutes. The dude that helped me was awesome. He immediately recognized my issue, and fixed it really fast. It didn't cost me a dime. I'm kind of shocked how easy and fast it was. This store is okay!
04.2022Kathy
Visited store front waited 30 minutes Wanted to upgrade services. She advised me I had to go home and call IN. ?! Ok....not able to connect with anyone yet Jeez CAN YOU HEAR ME NOW?
02.2022Christina
I had the pleasure of working with Eye, the store manager this evening. She was very kind, friendly, and had a great attitude! I had to wait a bit since I didn’t make an appointment, but when it was my turn she didn’t rush through any of my questions and even made an extra phone call to find the answer to one of them. I would recommend this Verizon store.
12.2021