cell phone store
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T-Mobile in Heath (597 Hebron Rd Ste 1, OH 43056)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Heath (Ohio state) on the street of 597 Hebron Rd Ste 1. If you want to ask about something we recommend contacting this place by phone. The Phone number is +17405226330. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-heath-oh-43056-2use?utm_source=google&utm_medium=lastmile&utm_campaign=2USE. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 40.036756, -82.432568. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Christopher
Great phone, and great service!
08.2022Christopher
Great phone, and great service!
08.2022Christopher
Great phone, and great service!
08.2022Christopher
Great phone, and great service!
08.2022KC
Went in for one line, no protection, Google pixel 6. They signed me up for a second line and device protection that I did not want. Keep in mind the manager was the one assisting me. I won't be going back to this store even though I am a tmobile customer
03.2022KC
Went in for one line, no protection, Google pixel 6. They signed me up for a second line and device protection that I did not want. Keep in mind the manager was the one assisting me. I won't be going back to this store even though I am a tmobile customer
03.2022KC
Went in for one line, no protection, Google pixel 6. They signed me up for a second line and device protection that I did not want. Keep in mind the manager was the one assisting me. I won't be going back to this store even though I am a tmobile customer
03.2022KC
Went in for one line, no protection, Google pixel 6. They signed me up for a second line and device protection that I did not want. Keep in mind the manager was the one assisting me. I won't be going back to this store even though I am a tmobile customer
03.2022Corey
Just got a new phone from best buy tried to activate myself didnt work so I called customer service they said I needed to go to a tmobile store, the store needed to input something from there computers so I went to the one closest to best buy which I was in a rush needed to be at work in 30 min I walk in ask them to activate my phone he tells me ok just dial customer service I told him that didn't work I needed his help, I guess since he figured I wasn't buying anything I wasn't worth his time and acting like I was stupid because I couldn't activate my phone he literally walked away from me...so I went to the store on 21st st took them 5 min to set me up. Don't normally do the reviews but they were very disrespectful
12.2021Corey
Just got a new phone from best buy tried to activate myself didnt work so I called customer service they said I needed to go to a tmobile store, the store needed to input something from there computers so I went to the one closest to best buy which I was in a rush needed to be at work in 30 min I walk in ask them to activate my phone he tells me ok just dial customer service I told him that didn't work I needed his help, I guess since he figured I wasn't buying anything I wasn't worth his time and acting like I was stupid because I couldn't activate my phone he literally walked away from me...so I went to the store on 21st st took them 5 min to set me up. Don't normally do the reviews but they were very disrespectful
12.2021Corey
Just got a new phone from best buy tried to activate myself didnt work so I called customer service they said I needed to go to a tmobile store, the store needed to input something from there computers so I went to the one closest to best buy which I was in a rush needed to be at work in 30 min I walk in ask them to activate my phone he tells me ok just dial customer service I told him that didn't work I needed his help, I guess since he figured I wasn't buying anything I wasn't worth his time and acting like I was stupid because I couldn't activate my phone he literally walked away from me...so I went to the store on 21st st took them 5 min to set me up. Don't normally do the reviews but they were very disrespectful
12.2021Corey
Just got a new phone from best buy tried to activate myself didnt work so I called customer service they said I needed to go to a tmobile store, the store needed to input something from there computers so I went to the one closest to best buy which I was in a rush needed to be at work in 30 min I walk in ask them to activate my phone he tells me ok just dial customer service I told him that didn't work I needed his help, I guess since he figured I wasn't buying anything I wasn't worth his time and acting like I was stupid because I couldn't activate my phone he literally walked away from me...so I went to the store on 21st st took them 5 min to set me up. Don't normally do the reviews but they were very disrespectful
12.2021Cathie
Had the best experience today switching my service from Verizon to T-Mobile. Worked with Matt at the Southgate store location and he is an example of total professionalism and customer service. Made this as painless and simple for a senior citizen as humanly possible. Kudos to Matt and hopes that the company appreciates his dedication to his job and their customers. I will definitely refer all my friends and family to switch over.
08.2021Chris
Dishonest a horrible business practice. They didnt return our phone to Sprint resulting in us being charged for the phone that we traded in. I think they sold it out the back door.. The salesman passed a paper sack of what he told my daughter had weed in it to a friend over the counter while he was working to establish a new account for her. The manager claimed that we didnt turn the phone in then changed his mind and said he would send it back for credit. 2 weeks later we were still having our service interrupted due to the credit not being issued and we had to call Sprint and have them call the manager. Again a week later it still had not been returned and we spent another 2 hours on the phone w Sprint explaining that we turned in the phone and the store "lost" it. I unfortunately had to visit the store and make scene to get the credit processed. This store needs new management and employees
08.2021Jennifer
Wonderful customer service! Excellent Staff have so much patience, great product knowledge, and so very helpful! 5 stars every single time I'm there!
08.2021Cathie
Had the best experience today switching my service from Verizon to T-Mobile. Worked with Matt at the Southgate store location and he is an example of total professionalism and customer service. Made this as painless and simple for a senior citizen as humanly possible. Kudos to Matt and hopes that the company appreciates his dedication to his job and their customers. I will definitely refer all my friends and family to switch over.
08.2021Chris
Dishonest a horrible business practice. They didnt return our phone to Sprint resulting in us being charged for the phone that we traded in. I think they sold it out the back door.. The salesman passed a paper sack of what he told my daughter had weed in it to a friend over the counter while he was working to establish a new account for her. The manager claimed that we didnt turn the phone in then changed his mind and said he would send it back for credit. 2 weeks later we were still having our service interrupted due to the credit not being issued and we had to call Sprint and have them call the manager. Again a week later it still had not been returned and we spent another 2 hours on the phone w Sprint explaining that we turned in the phone and the store "lost" it. I unfortunately had to visit the store and make scene to get the credit processed. This store needs new management and employees
08.2021Jennifer
Wonderful customer service! Excellent Staff have so much patience, great product knowledge, and so very helpful! 5 stars every single time I'm there!
08.2021Cathie
Had the best experience today switching my service from Verizon to T-Mobile. Worked with Matt at the Southgate store location and he is an example of total professionalism and customer service. Made this as painless and simple for a senior citizen as humanly possible. Kudos to Matt and hopes that the company appreciates his dedication to his job and their customers. I will definitely refer all my friends and family to switch over.
08.2021Chris
Dishonest a horrible business practice. They didnt return our phone to Sprint resulting in us being charged for the phone that we traded in. I think they sold it out the back door.. The salesman passed a paper sack of what he told my daughter had weed in it to a friend over the counter while he was working to establish a new account for her. The manager claimed that we didnt turn the phone in then changed his mind and said he would send it back for credit. 2 weeks later we were still having our service interrupted due to the credit not being issued and we had to call Sprint and have them call the manager. Again a week later it still had not been returned and we spent another 2 hours on the phone w Sprint explaining that we turned in the phone and the store "lost" it. I unfortunately had to visit the store and make scene to get the credit processed. This store needs new management and employees
08.2021Cathie
Had the best experience today switching my service from Verizon to T-Mobile. Worked with Matt at the Southgate store location and he is an example of total professionalism and customer service. Made this as painless and simple for a senior citizen as humanly possible. Kudos to Matt and hopes that the company appreciates his dedication to his job and their customers. I will definitely refer all my friends and family to switch over.
08.2021Chris
Dishonest a horrible business practice. They didnt return our phone to Sprint resulting in us being charged for the phone that we traded in. I think they sold it out the back door.. The salesman passed a paper sack of what he told my daughter had weed in it to a friend over the counter while he was working to establish a new account for her. The manager claimed that we didnt turn the phone in then changed his mind and said he would send it back for credit. 2 weeks later we were still having our service interrupted due to the credit not being issued and we had to call Sprint and have them call the manager. Again a week later it still had not been returned and we spent another 2 hours on the phone w Sprint explaining that we turned in the phone and the store "lost" it. I unfortunately had to visit the store and make scene to get the credit processed. This store needs new management and employees
08.2021Jennifer
Wonderful customer service! Excellent Staff have so much patience, great product knowledge, and so very helpful! 5 stars every single time I'm there!
08.2021Jennifer
Wonderful customer service! Excellent Staff have so much patience, great product knowledge, and so very helpful! 5 stars every single time I'm there!
08.2021Annette
Hats off to Larry G. and Matt S.! I took my tablet to exchange. I went to the T-Mobile I had been going to and they sent me to the new store that was Sprint. The young man 5hst met me n waited in me was really cordial n professional. I had brought the guys a head scratcher! They had no clue what I was talking about n had no information. Long story short...i was at the store for almost 2 hours. Because they are in transition to merging it was a real puzzle. I have the health issues and this was the longest time in 6 months I've had mask on. ANXIETY!!!!!😳😳😳 thanks to the music I survived. These two gentlemen will be my go to guys. They figured it out. Plus for them they was able to learn more about the processing. I love these guys. They are the BOMB!!! THANK YOU SO MUCH N GOD BLESS.
08.2020Justin
Phenomenal customer service! Very helpful and spent time to answer our questions and get us the best price.
08.2020Annette
Hats off to Larry G. and Matt S.! I took my tablet to exchange. I went to the T-Mobile I had been going to and they sent me to the new store that was Sprint. The young man 5hst met me n waited in me was really cordial n professional. I had brought the guys a head scratcher! They had no clue what I was talking about n had no information. Long story short...i was at the store for almost 2 hours. Because they are in transition to merging it was a real puzzle. I have the health issues and this was the longest time in 6 months I've had mask on. ANXIETY!!!!!😳😳😳 thanks to the music I survived. These two gentlemen will be my go to guys. They figured it out. Plus for them they was able to learn more about the processing. I love these guys. They are the BOMB!!! THANK YOU SO MUCH N GOD BLESS.
08.2020Justin
Phenomenal customer service! Very helpful and spent time to answer our questions and get us the best price.
08.2020Annette
Hats off to Larry G. and Matt S.! I took my tablet to exchange. I went to the T-Mobile I had been going to and they sent me to the new store that was Sprint. The young man 5hst met me n waited in me was really cordial n professional. I had brought the guys a head scratcher! They had no clue what I was talking about n had no information. Long story short...i was at the store for almost 2 hours. Because they are in transition to merging it was a real puzzle. I have the health issues and this was the longest time in 6 months I've had mask on. ANXIETY!!!!!😳😳😳 thanks to the music I survived. These two gentlemen will be my go to guys. They figured it out. Plus for them they was able to learn more about the processing. I love these guys. They are the BOMB!!! THANK YOU SO MUCH N GOD BLESS.
08.2020Annette
Hats off to Larry G. and Matt S.! I took my tablet to exchange. I went to the T-Mobile I had been going to and they sent me to the new store that was Sprint. The young man 5hst met me n waited in me was really cordial n professional. I had brought the guys a head scratcher! They had no clue what I was talking about n had no information. Long story short...i was at the store for almost 2 hours. Because they are in transition to merging it was a real puzzle. I have the health issues and this was the longest time in 6 months I've had mask on. ANXIETY!!!!!😳😳😳 thanks to the music I survived. These two gentlemen will be my go to guys. They figured it out. Plus for them they was able to learn more about the processing. I love these guys. They are the BOMB!!! THANK YOU SO MUCH N GOD BLESS.
08.2020Justin
Phenomenal customer service! Very helpful and spent time to answer our questions and get us the best price.
08.2020Justin
Phenomenal customer service! Very helpful and spent time to answer our questions and get us the best price.
08.2020Raizerker
This store has its ups and downs but its been a while since I've been in there. The guys in there were awesome and very helpful. Keep up the good work in there.
08.2019Raizerker
This store has its ups and downs but its been a while since I've been in there. The guys in there were awesome and very helpful. Keep up the good work in there.
08.2019Raizerker
This store has its ups and downs but its been a while since I've been in there. The guys in there were awesome and very helpful. Keep up the good work in there.
08.2019Raizerker
This store has its ups and downs but its been a while since I've been in there. The guys in there were awesome and very helpful. Keep up the good work in there.
08.2019Travis
I hate going into this store. It's not first come first serve. It's crowd the desk to get service don't worry about who has been waiting the longest. When you do finally get service they have no problem taking phone call after phone call making you wait even longer.
08.2017Travis
I hate going into this store. It's not first come first serve. It's crowd the desk to get service don't worry about who has been waiting the longest. When you do finally get service they have no problem taking phone call after phone call making you wait even longer.
08.2017Travis
I hate going into this store. It's not first come first serve. It's crowd the desk to get service don't worry about who has been waiting the longest. When you do finally get service they have no problem taking phone call after phone call making you wait even longer.
08.2017Travis
I hate going into this store. It's not first come first serve. It's crowd the desk to get service don't worry about who has been waiting the longest. When you do finally get service they have no problem taking phone call after phone call making you wait even longer.
08.2017