furniture store
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west elm in Charleston (484 King St, SC 29403)
About:
Chain retailer offering a huge selection of modern furniture, home accessories & kitchen items.
west elm is located in Charleston (South Carolina state) on the street of 484 King St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1843-720-3580. You can get more information from their website: https://www.westelm.com/stores/us-sc-charleston-king-street. The coordinates that you can use in navigation applications to get to find west elm quickly are 32.790344, -79.939010. Scroll down to find out opening hours, reviews and other important information about west elm.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Delivery
- In-store pickup
- In-store shopping
Jessica
I love working with this team! Although I live out-of-state I still call to place all my orders with them. Everyone is kind, knowledgeable and professional. The two people that I work with most often are Briona and Daniel! They always get it right!
06.2022Pat
Ordered 2 not so cheap rugs on Jan 13th , 2022. I received one in March only after I called them to inquire about it. I was told then that I was supposed to call to schedule delivery. Really? West Elm took my funds in one day but I am also responsible to call them to assist them in their job? I am still waiting on the other rug which is scheduled to arrive tomorrow April 14th. The rug I received is defective but I will just live with it as their customer service is non existing. Lesson learned as I will NEVER order from West Elm again. Bad products, horrible customer service
04.2022Travis
I recommend working with Kirman. He is very knowledgeable about all of the West Elm products and has a great sense for design. I'm very glad that I ordered my furniture in the store vs online as the customer service makes the process much easier.
02.2022Alex
I am a former admirer and faithful customer of West Elm. I bought a couch in August and scheduled delivery in November. My email confirmation stated I would receive an email closer to the date of delivery with an approximate time window. There was not a thought in my mind that I wouldn’t receive my couch that or that it could get lost, knowing what I knew about this “great” company. The service was simple- purchase couch, receive couch. The day before my delivery date, I had still not heard from West Elm stating the approximate time window I would be receiving it. So, I took it upon myself to call West Elm customer service and investigate. The representative I spoke to told me I would receive a call from her later that day to let me know when I could expect it. The deliver day came, I had not received a call the evening before. Instead, I received 3 spontaneous emails at 10:05am stating “Your furniture appointment is today!” , “Your furniture appointment is next on the route!” , and “Your furniture specialist has arrived.” There was no way for me to be ready within that minute! Therefore, I called West Elm customer service that day and spoke with a man who simply stated, “We cannot help you today, please call tomorrow on Monday.” Unsatisfied, I called again and spoke to Chelsea (San Francisco, CA), who tried her best to figure out what went wrong. After 40 minutes, she recommended I call back during the week for more information and that she most likely thought is was lost. I called back on Monday and spoke to Karen from Pottery Barn’s customer service department. She said she would put in a “doc search” for the couch and compensate me with a gift card when I received the couch- she also gave me her number and extension. I called West Elm 3 days later because Karen told it would take 78 hours to determine if the couch was found or lost. I called West Elm on December 2nd and spoke with Todd Williams from Nevada. He confirmed to me that the couch was determined “lost” and that he would look look into it further and give me a call when he had more information. I had to call him to find out more information. I called 4 times throughout the day before he called me back. He informed me via voicemail, since I was with a patient at work, that they would put in an order replacement. He said to expect it between March 12-30… 4 MONTHS after my original delivery date and 7 MONTHS from when I order my first couch. He admitted “that is terrible, I’m so sorry, that’s just terrible." I attempted to call him back 4 more times and did not hear back from him. So, I called West Elm’s customer service line and spoke with Heather (San Francisco, CA) who listened to me repeat my story yet again. I expected to be compensated for the couch West Elm lost, the 4+ hours I spent on the phone trying to find it, and the additional months it would take for West Elm to replace it. Because Heather's status, she was unable to grant me with this request or similar, she transferred me to Brad, who was unsympathetic to my experience with the company and inflexible with my request. He simply offered a 20% discount on the couch- a discount many companies offer to shopper’s first-time online purchase or on you find with a Black Friday sale. My request was fair: reimburse me the shipping cost as the shipping company is the reason my couch is lost and offer me a discount on the couch that reflects my experience with West Elm's lack of dedication to quality service and professionalism. As a first time purchaser of a large item from West Elm, I am extremely disappointed, frustrated and let down; I will certainly let others know about my experience and encourage them to look elsewhere when shopping for home essentials. Although their products are quality, tasteful and sustainable- I cannot say the same about their company. I was scandalized and I regret having bought into thinking that West Elm’s image was representative of their service. They have lost a customer and will surely lose many more because of my experience.
12.2021Sofie
West Elm on King Street is absolutely top notch! Their inventory of high quality pieces, cleanliness + customer service simply cannot be beat. During this time, like everyone else, I have been spending more time on home updates. West Elm has provided me with the perfect pieces either in-store or quickly shipped directly to my door. I'll always recommend West Elm!
11.2021Eric
We purchased $3700 worth of furniture and rugs on September 6th. The sales person Christian, mentioned that the chairs may be delivered in December. He never mentioned that it would be December 3rd and we are still waiting for a bed, a rug, and a kitchen table. We have had 8 separate dates given to us on deliveries and cancelled work meetings, Doctor’s appointments, and other events to accommodate. We sold our bed and table in September when we received email notifications of delivery dates- we wanted to make sure we emptied the space to accommodate the delivery. We received some automated email with a “delivery tracker” which was continuously pushed out times with NO phone calls. The local store manager has tried to help , but it’s obvious the store has no control or clout. They try to say it’s Covid as the reason for the delays. This is not Covid. This is lack of processing and industrial management, false technology messaging, and lack of customer service. If you try to cancel the , the credit card company says you need to talk to West Elm- and the circle continues. We were pushed around snd off to other departments. This is common occurrence with all partners within the organization. Stay away from buying any products here. There are many other similar style stores to order from that have delivered far superior service.
11.2021Elizabeth
This location is very lovely and the staff was friendly. Just wanted to warn potential buyers: I purchased a couch- the Henry sofa, in twill, in September. It was beautiful and though extremely pricy I really liked it. It’s been five months and the couch looks 10 years old- It is completely pilled, new threads come loose and pulled every day despite my living alone and being very careful, and the cushions are already collapsing. It has been such an upsetting purchase.
11.2020Sara
Had a really great experience shopping in this location! I was excited about west elm being in Charleston and really wanted to check it out! My 8 year old son was with me so I was a little nervous about shopping downtown with him but the sales ladies that were working that day were so nice and even gave him a piece of cake before we left the store. It was one of there birthdays and they didn’t have to do that cause the cake wasn’t out but they were just genuinely nice girls!
11.2019Andrea
I own a local Charleston soap making business, Motherland Essentials, and I was given the opportunity to host a workshop at West Elm. I really appreciate the emphasis and opportunities for local small businesses in the store. In addition to working with the store, shopping there is great. The staff is very customer oriented and knowledgeable. The quality and design of many of the pieces in the store are great. Great place to shop!
11.2017Nicholas
Great place to go for your new apartments. The staff tend to leave you be which is nice, but we bought a rug online and had to wait 15 minutes before anyone really knew what was going on or where my carpet was...
11.2017