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Verizon Authorized Retailer - Russell Cellular in Cookeville (717 S Jefferson Ave, TN 38501)
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Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 717 S Jeffferson Ave in Cookeville, TN 38501
Verizon Authorized Retailer - Russell Cellular is located in Cookeville (Tennessee state) on the street of 717 S Jefferson Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1931-526-3663. You can get more information from their website: https://www.russellcellular.com/?y_source=1_NDE2NTY0NC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Russell Cellular quickly are 36.145519, -85.501352. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Russell Cellular.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
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Alicia
Not impressed at all!! Rude and not helpful.. during my visit the system was down and employee recommended I use the phone there and call customer service as I was doing so my young child had to use the restroom as I was on the phone I asked if my child was able to use the restroom they told me no- no public restroom. I said I understand however considering the situation with your system and having to call customer service from the landline phone in the store could you make an exception I was told no not at all and I had to hang up in the middle of the phone conversation trying to fix my phone to leave and before that I asked several questions but no one was helpful or able to answer my questions. I was told talk to customer service.
10.2022Bryan
Please don’t buy the line about the screen saver being a lifetime replacement. It’s only for a year and you have to pay $11.95 for shopping and handling. You also have to know the date you purchased the screen saver. You have to wait 7 to 10 days for the replacement. Russell cellular is a joke and I will never recommend anyone to their store; but I will badmouth them at least 30 times.
08.2022MrsFord06
Almost a year of trying to get the payment and promos we purchased reflected on our Verizon account and STILL no results. Will never recommend or return to this company again.
06.2022MJ
This visit was terrible!! I called the phone number listed for this store. I spoke to someone who was from Verizon corporate office. I inquired about the Jetpack for wireless internet in my home. Very nice and helpful......so I thought. I go to the store the next day and according to the assistant mgr. JJ the corporate office doesn't give correct information. Beware customers the stores and corporate offices who answer the phones aren't the same!!!! Needless to say, I left the store very upset!!!
06.2022Mat
Absolutely fantastic to deal with! I started at the local Verizon factory store but they did not have the phone in stock and they referred me to Russell cellular. Their service was fast and friendly. They got everything that I needed handled within 15 minutes from start to finish. I will always go back there when I need help with my Verizon phones and upgrades. I made the mistake of calling the Verizon retailer in Sparta first since I live there. The guy there said they won’t just sell me a phone. They tried to shove an extra $100 of accessories on me.
04.2022Linda
Austin was persistent and caring. His knowledge and capabilities with navigating the issues that I brought to the table where a challenge but he prevailed! It was the best experience I have ever had with any Verizon store!
04.2022Lauren
I met with Tyra, an employee here. She was awesome! Got me the phone I wanted and kept my same number. I transferred over from AT&T. She even called the customer help line when something wasn't working right. She synced my data, set up my phone, and installed a cover screen and case. It was so fast and easy! Thanks Tyra.
02.2022Paul
Both ladies in this office were friendly and professional. Shana helped us and she was terrific. She took the time to help me find just the right phone in my budget and got all of my data changed over all while working through other customers with small needs. She made everyone feel important. This woman should be the customer service trainer for Russell Cellular!
12.2021Elyse
I really enjoyed and appreciated my visit!!! All the girls were so very helpful, especially JJ due to the fact she ran to the Carthage to get the phone I wanted...everybody just completely went out of their way to give me EXCELLENT SERVICE!!! Everyone was so very helpful and went over the top with my service!!!! I will not go anywhere but here in the future, they are the best store I have ever worked with!!! I truly appreciate everything they done for me and helping me to get exactly what I was looking for!!!!!! I will definitely be recommending them to everyone!!!!
12.2021Art
Go to AT&T if you want reliable service at reasonable prices. Things have really changed. All for the good serviced verizon still sucks not the fault of the retailer.
12.2020