cell phone store
Closed Now
AT&T Store in Allen (190 E Stacy Rd Suite 214, TX 75002)
About:
Retailer providing wireless plans & a range of phones, devices & accessories.
AT&T Store is located in Allen (Texas state) on the street of 190 E Stacy Rd Suite 214. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19726781334. You can get more information from their website: https://www.att.com/stores/texas/allen/80625?source=E-g2s10000000000X&wtExtndSource=stores. The coordinates that you can use in navigation applications to get to find AT&T Store quickly are 33.129070, -96.657525. Scroll down to find out opening hours, reviews and other important information about AT&T Store.
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Available amenities
Payments
- Debit cards
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
RiverCity
Hassan was great and provided quick service for our new Phone number and SIM card request
09.2022Emily
I had to get a new phone. Craig at the Stacy road location was amazing. I got immediate service and I very much enjoyed his company and conversations while we set up my new phone and new plan.
08.2022Marquis
This isn’t to this specific store but I can’t find where to review AT&T customer service so this will have to do. I called customer service as was promised a deal, in which every detailed was confirmed and notated on my side and their. Long story short, I brought two lines over that they said I could transfer over after one billing cycle meaning I’d get my military discount and a discount on multiple lines. Instead, I’m stuck with paying the other two lines at full price, which tripled my bill and I’m stuck not being able to get out of of the situation. I’ve begged AT&T to listen to the call to see what I was told vs what’s actually happening and it’s just been weeks of holds and so sorry, we can’t help. Been a customer over 15 years and brought more lines over just to be treated like another number, absolute trash.
08.2022Mohammad
The service is extraordinary to me. Very helpful staff (Kimberly is of a great dynamic help). AT&T is the best
08.2022karthik
Similar to a few others who have left reviews. This location has a very rude manager on site. I went in to drop a trade-in phone but he was not able to locate my model on the system. I understand that he was trying, but he did not seem like he wanted to help. His tone was not welcoming and hence I walked out. I'm surprised that he is a manager for a location. I will not come back to this location. Update - I went to another store right after and I was able to get the process done smoothly. The rep did not have any issues with trade-in. All the more reason for me to believe that the manager at the other location did not know what he was doing and was still throwing an attitude.
06.2022Dharm
Very poor experience at store as they don't know how to handle equipment to be returned , after spending almost an hour, they told me to call the helpline. I requested help to get the call at the store so they can explain why they can't process it but they simply refused. Please take your business somewhere else for more piece of mind
06.2022Olivia
Christina Ruiz at this location is AMAZING if you have any problems go to her!!! Me and my family could not get our phones to work we went to so many stores trying to get someone to get them to work (they were brand new) finally we found christina who was able to do what no one else could in less than 20 minutes when every other location took an hour to fix nothing 10/10 she deserves a raise!!!
06.2022Garrett
I was in because my new phone was not working and wanted to see if they could fix it. We also had to return our old phone to receive the promotional offer. The guy who helped us at first was not able to fully help and got a what I think was a manager. The manager was very hostile and threatening. He escalated the situation every time he talked. He was talking to other ATT employees very threating and rudely. He was also trying to intimidate me and told me to take my business some where else and get out of his store. I left the store immediately. I believe if I would not have left he would have gotten physical with me. I felt threatened and embarrassed being treated this way. I went to another ATT store and they helped me out with out any hassle or intimidation tactics. They also told me I was the second person to come in today and tell them I was told to leave that store. I will never go back to this store. The worst customer service.
05.2022Stephanie
I would definitely give no stars to this store if I could. They are only nice to you if your upgrading your phones or adding new service. Other than that they make you wait and have employees walking around doing nothing. I expressed my concerns to one of the associates (Steph) not sure if he’s the manager and his response was, “your more than welcome to go to another store if you aren’t happy” what kind of response is that to a customer. I have 9 lines and my internet through att. If this is how customer service is going to be I will move all my lines else where. I was thinking about moving my business lines over to att but I may have to reconsider. Wait was 10 minutes now I’m 20 minutes in and all of a sudden one the employee has a break time. I asked him why he couldn’t help me if he wasn’t helping me and he said, “because he couldn’t”.
05.2022Chad
Staff here is top notch all around. They are extremely knowledgeable, patient, and will do they best they can to get the sale when faced with difficult circumstances. Highly recommend this store.
05.2022