credit union
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RBFCU - Allen in Allen (404 E Stacy Rd, TX 75002)
About:
RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.
RBFCU - Allen is located in Allen (Texas state) on the street of 404 E Stacy Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1210-945-3300. You can get more information from their website: https://www.rbfcu.org/locations/BR00000063. The coordinates that you can use in navigation applications to get to find RBFCU - Allen quickly are 33.129012, -96.646595. Scroll down to find out opening hours, reviews and other important information about RBFCU - Allen.
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Available amenities
Offerings
- amenities.offerings.has_cash_advance
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
David
Pretty good location, no lines or wait time in the middle of a week day. Karen took care of me with no issues at all. Great communication and customer service, their loans have low rates and good terms.
06.2022Vita
Stopped by to open an account. Stood there for 15 minutes and no one helped us. 2 people said someone will be with us in a moment. The line was long and only 3 workers in the building. This was at 11:30am on a Thursday. Will never visit again
05.2022Ed
I've been a member here at the Allen location since 2015 and up until the last 7 months or so i have been happier banking here. I'm not sure what recently changed but the service sucks at this branch. The final incident that made me decide to finally swap my accounts to other banks was after getting a new debit card rush shipped for a mishap that happened on the RBFCU corp side of things I went to deposit some cash in the atm. The machine never gave my card back. When i went inside to see if they could retrieve my card, I was told they cannot as they don't service the ATM at their branch and if i wanted to rush a new card it would be $35. I called the corp bank number who rush delivered a new card and waved the fee for me. this incident was just one of the 5 issues I've had with them since seems their customer service has gone down the drain.
03.2022Juley
A couple of weeks ago, my husband and I went into RBFCU to convert a matured CD into checking and savings accounts. A teller, Christina, helped with this. She was businesslike and seemed capable. When we received our checks, they had the wrong city/town on them. I went in to get this resolved and Christina again waited on me. Again, no smile, no hello/welcome, no anything but strictly business. She never even offered a verbal apology for the inconvenience. We received our new checks a few days later. This time only my husband's name was listed on the checks. My name was gone. I know that they use another company to print their checks, so they are not directly responsible, but I went back into the credit union to get this resolved. This time Cynthia handled the matter, although Christina was there and seemed to be guiding her through some of this. Neither lady greeted me, smiled, or in any way acknowledged me as a customer. Cynthia did enter information into the computer then handed me back the checks. Again, absolutely no comment, apologies, nothing!! I have accounts in other corporately owned banks but wanted to support our local credit union. In the past, the credit unions we had were absolutely the BEST!! They were personable, very friendly and made you feel valued. I expected MUCH better than what I received on my last two visits!! I then read the reviews for this branch and just 3 weeks ago, Christina was cited for rude behavior. The powers to be responded that the matter would be worked on by the team. There appears to be a disconnect here, which is why I am sending a letter to their headquarters. As I was working on this, my husband noted that he had an account with this credit union back in the 1950s. At that time, if someone ran into a problem with this organization, the base commander would be notified and appropriate action taken. While I doubt that this would still be the case, I am taking this action because I want to see the credit union be a successful organization, but judging from most of the reviews, it has absolutely terrible customer service. Customer service is an easy fix. The manager of the branch, whose name is not listed anywhere that I could find, should insist that all tellers and staff follow certain protocols. Rule number one is to be welcoming, friendly and customer oriented. If there is a problem, a simple apology and assurances that the matter will be rectified should be standard procedures. A smile, kind words and some warmth, will go a very long way to helping the customer feel appreciated and valued. My husband wants to pull the account but I want to try to affect change because this kind of change really is easy, but direction has to come from management. I hope this will happen.
12.2021Robert
This is a great credit union and the reason I moved from a big national bank to a credit union is the difference in profit motive. I joined around the time I also took out an auto loan with the CU. Approval took only minutes. Same thing with my wife’s car. Banking by phone is great. Deposit checks using my phone - never had poor service from anyone at any branch.
12.2020Alisha
Terrible, terrible experience! I made a deposit in the ATM and the machine did not give me back my card. I went inside to resolve the issue and when I went up to the teller a Hispanic gentleman behind her said "WE can't help you unless you have a proper mask". I had a mask on, apparently one he didn't like, so I said "I do have a mask on". He offered me a disposable mask and I declined. I stated that I have a medical condition which required me to wear the kind of mask that I had on and he refused to service me. The gentleman left and then the teller refused to service me. I told her that I was the one inconvenienced and that she herself had a cloth mask on which is ineffective! After standing my ground she finanally serviced me but not with out a bad attitude. This was ridiculous especial since Governor Abbott's order specifically says "People pumping gas or entering a building that requires screening or surveillance, such as banks, DO NOT have to wear a mask". This experience was infuriating and I am looking for another banking service.
12.2020Coral
Fair rates and no complaints except for the fact that the tellers in this branch are too lazy to do their job. After opening an account and being told by the person who helped me that I needed to go to the teller at the front to make an initial deposit, I went and tried to do so, only to be told by the teller that "I can do that online". Well OBVIOUSLY I can do it online, but I asked her to do. If we can indeed do it online, maybe all of their tellers should be fired, since they're too good for their own jobs, anyways.
12.2019Brian
We refinanced our vehicle through RBFCU in Allen, we had a great experience. I was also looking for a bank to handle my business checking needs, so I figured I’d give them a shot seeing as though they did so good with the car refi. I was right, I walked in at least a week after the car refinance and the manager addressed me by my last name, I couldn’t believe it. Made me feel very good and welcomed. Thanks RBFCU Allen!
12.2018Dave
Good rates on your auto loan, but you're paying in terms of diminished customer service. I've had to jump through many hoops to get financing for a vehicle, and you can't talk to anyone in person. You go to the branch -- the brick and mortar building -- and they put you on a video call with a rep, with hold times and all of that. You give them a call, and their automated system is a huge pain. It's up to you, whether paying 1 or 2% less on a loan is worth the sacrifice. If I hadn't already gotten a loan, I would probably just go through my bank.
12.2018Liz
Having been a member for several years, I had a great privilege of refinancing my home with a remarkably low interest rate. The customer service was top notch as they walked me through the entire process, and as a result I was able to take 12 years off of my mortgage. Thank you for your patience and for your service.
12.2017