boutique
Closed Now
francesca's in Dallas (5100 Belt Line Rd #820, TX 75254)
About:
Women's clothing chain with casual & dressy styles, plus bags, shoes, jewelry & gifts.
francesca's is located in Dallas (Texas state) on the street of 5100 Belt Line Rd #820. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1214-393-2809. You can get more information from their website: https://www.francescas.com/. The coordinates that you can use in navigation applications to get to find francesca's quickly are 32.951285, -96.820597. Scroll down to find out opening hours, reviews and other important information about francesca's.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Offerings
- amenities.offerings.sells_clothing_for_women
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
P
Girl working at 12 o’clock 6/14/2022 never greeted us or said a word. Until another lady came in and had a full smile and greeted her. It was a race thing. Period. She said she didn’t care to greet us and today was her last day so she really doesn’t care. She said her name was “Christina” but she wouldn’t say because she doesn’t care and her last day was today so talk to whoever we want too.
07.2022Elleane
Great boutique. If you are a first responder, teacher, or military member you get discounts.
05.2022Valencia
Very rude staff! I walked in and no one greeted me! I walked up to the check out counter and said excuse me TWICE to two young ladies that were apparently not interested in helping a customer! Seems to be a common compliant that isn’t being addressed!
04.2022Cara
sara was amazing! she was so kind and helpful to what i was looking for. she is the reason i keep coming back to this store! appreciate your hard work and glowing attitude, sara! 🙂
01.2022Kharishma
I normally do not write reviews, but this was the worst customer service experience I have encountered. I went to go return a few items today, and Lauren was incredibly rude and unprofessional. I had made an online order and forgot my physical receipt. I did have the order email and confirmation on my phone to show her. She treated me with such disrespect. Initially she made a rude comment saying “all of this?” When I said yes and was trying to help her in any way possible, she kept mentioning over and over how it was going to take her a long time to enter everything in. She wouldn’t look me in the eye. I was trying to help her and yet her tone was just so harsh towards me. All I was trying to do was return a few items that didn’t work out for me! This is your job, and to treat a customer like that is absolutely unacceptable. I would also like to include that there was no one else in the store nor was there a long line of people getting ready to check out. In fact; there was no one behind me. Also, it didn’t even take that long. No more than 3-4 minutes, and yet she was acting as if I was such an inconvenience. This is absolutely unacceptable.
12.2021Danni
Walked in with my daughter. Never got welcomed in the girl working just starred at me didn't help me or try to talk to me like she did her friends she had in the store. Find better workers.
12.2021Ambs
I went in today with my friend. When I come here the girls are very unfriendly and unprofessional, but this time topped it all. There was literally a sign that says "two for $10." My friend and I went up to pay, and this girl said the total was near $35. I was dumbfounded and mentioned that it was supposed to be $10. She said "Well it is ringing in as the normal price so..." She said it in a rude manner. We just left, and I felt as though we were treated as second class citizens. Hopefully this location will improve the staff, but I never see anybody shopping in here when I come so maybe this location will close soon.
12.2020Heather
I came in at 6pm today looking for a quick outfit. I found 1 shoe and couldn’t find the mate. When I approached the girl with the brown pony tail and asked if she could assist she went around the room for 30 seconds and mumbled “I have no idea.” She then put the shoe down on the counter, said nothing else, and went back to her work with the purses with little concern for the importance of helping me. I let the girl with blonde hair know I was disappointed and she at least showed she cared. I understand that I’m one customer and it’s two hours from closing but it’s a small boutique and the point is to provide personal service to a smaller customer group who enters the store. I’ve always had a wonderful experience at Francesca’s so this poor customer experience was shocking.
12.2018Kristin
This has happened almost every time I've gone into this location, but this particular evening was the worst. The two girls that were in the store did not greet a single person who walked in. I tried clothes on, was looking at jewelry and never once did they even look up from their conversation behind the cash wrap. There were several people in the store and looking around, with a ton of items in their hands and no one was talked to, directed toward the fitting rooms, etc. While I know the fitting rooms are self serve, each one was packed with clothes tried on from previous customers. It seemed the employees were too busy talking about how good the one girl's boyfriend looked in a tuxedo. I was in retail management for 7 years and if this was my store, I would want to make sure that my employees knew how to provide the right kind of customer service. Especially considering Christmas isn't even in a week with lots of gifts to be bought. It's really a shame because I love that this store isn't in a mall and isn't always crowded. However, I think I'll go to the Galleria the next time I think about shopping at Francesca's.
12.2017Michelle
I personally wouldn't talk about how excited you are about your new job you got at the Galleria at your current job. Also, one of the most awkward shopping experiences I've had is when it got quiet and the two girls didn't say anything to me until they told me my total. And I think with all the cute and classy things in the store, the girl behind the counter should find some paper to write notes on, rather than use her hand to remind her: "MATH". I would like to shop more but I don't feel comfortable in the store with the girls there.
12.2016