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Brazos Valley Schools Credit Union in Sugar Land (1116 Soldiers Field Dr, TX 77479)
About:
Brazos Valley Schools Credit Union is located in Sugar Land (Texas state) on the street of 1116 Soldiers Field Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1281-391-2149. You can get more information from their website: http://www.bvscu.org/. The coordinates that you can use in navigation applications to get to find Brazos Valley Schools Credit Union quickly are 29.602230, -95.638941. Scroll down to find out opening hours, reviews and other important information about Brazos Valley Schools Credit Union.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Unavailable amenities
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Alexis
Highly recommend this credit union! I specifically want to commend Donna Thorson and Whitney Hooks, as they both went above and beyond in getting our account set up and application ready for a loan quickly. Donna and Whitney were extremely responsive, knowledgeable, and a pleasure to work with. We were very pleased with our experience at Brazos Valley Schools Credit Union.
10.2022Mariyam
I just open a new account at BVSCU and I glad I did. Monica Charles at the sugar land location is amazing. She is super patient and listens to all my questions which I have a lot of, she has answered every question I asked and goes above and beyond to make sure I have all the correct information.
09.2022Latreva
I called today to figure out how to take care of my account needs. When I asked question about charges the associate lied to me. When I asked more questions because I didn’t understand, she began to get irritated with me and speak rudely. I explained that I wanted to shift the energy because of how she was speaking to me and I wasn't trying to have a negative interaction. She then put me on hold to double check her lie with someone else, I could hear the person in the background someone say "if you don't get it today, you'll never hear from her again!!' Brazos Valley do better. This is unacceptable and when I signed up with your credits union, I did not think that your staff would LIE TO CUSTOMERS when questioned that I would be getting insulted and spoken about in this manner when I called to get help. Do better.
07.2022Indrani
I went to the Soldiers Field branch in Sugar Land this morning to deposit some money. In spite of showing the teller the card with my correct account number, she deposited it in a different account that I share. When I questioned her, she tried to justify it. When I came home and checked the transaction, I was correct. I want to complain about such inefficient service.
07.2022Utpal
We went in for a service that required us to meet with any of the officials of the credit union. We had to sit and wait for an hour at which point we knocked on the door of the manager to get somebody to tell us why nobody was attending to us. She then helped us. Earlier, after waiting for half-hour when we approached the credit union teller to get someone to help us, she simply said that we have to continue waiting until one of the officials became free, or come back later. It clearly showed that they are not considerate of the customer's time spent just waiting in their branch.
06.2022Karoline
I was blessed enough to have met her, my financial service representative was Alma Azúa-Martinez! Long story short, I was having a nightmare with my accounts and couldn’t figure out what was all going on, but she got to the bottom of it and solved all my problems I had! I did, have to take my kids that day and everyone knows kids, do not like to be patient, but she was amazing! I felt more then welcome, and she made me feel completely at ease and we got to do, what we needed to, and I give her 5 Stars ⭐️ She did an outstanding job, not just doing Her job but, making me as a customer feel all my concerns mattered, first bank I ever went to and was ever treated with great kindness! Thank you again Alma! If anyone ever wants or needs help she’s your go to!
04.2022Ecleshia
Martha Renteria Assistant Branch Manager has the best customer service hands down! She was polite, efficient, and patient. I would recommend anyone to contact her at the Sugar Land Location. The service was smooth and straightforward. She was very helpful and answered all my questions and concerns. This was highest levels of customer service I have experienced. Very professional and what an fantastic organisation! Great customer service from beginning to end of the process. Thanks for going the extra mile at every stage. I totally recommend!!
04.2022Sherri
I’ve been a member of BVSCU for over 28 years and have always had great service but nothing like I experienced yesterday!! Alma Azusa-Martinez assisted me with the difficult process of gathering documents to file for Medicaid on my father’s behalf. Her knowledge, experience and expertise has made the process so much easier! She will definitely be my new representative going forward with all of my banking needs!!
03.2022Beverly
Hello, I am very thankful to the staff at the Sugar Land office. I have been a member since 2001. I moved back to Birmingham, AL in 2010. I kept my membership because of my relationship and the impeccable service. I want to thank Alma Azua-Martinez for assisting me with the purchase and financing of a new vehicle. She was very professional and timely. Her expertise and attention to assisting me made this process a joy! Thank you so much and continue the great work of serving your members!
11.2021Marlene
This review is to recognize Donna Thorson and her awesome service. I recently joined the BVSCU family and lucky for me, I was financially advised by Donna. She is always available when I call or e-mail, she makes sure all of my questions and concerns are answered. I am so happy that I was able to refinance my vehicle loan thru BVSCU and Donna made sure to make this transition as smooth and easy for me and my previous institution. I absolutely love this location and find myself recommending to all my family and friends to come here. Thank you Donna! You are my financial advising hero <3
11.2021