Herff Jones in Manassas (9264 Corporate Cir, VA 20110)
About:
Herff Jones is located in Manassas (Virginia state) on the street of 9264 Corporate Cir. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1703-368-9550. You can get more information from their website: http://www.herffjones.com/. The coordinates that you can use in navigation applications to get to find Herff Jones quickly are 38.754073, -77.493798. Scroll down to find out opening hours, reviews and other important information about Herff Jones.
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B.
Truly wish I could give this company negative stars. They are swindlers and made my graduation very difficult to enjoy. Their customer service person was rude and started ignoring me mid call until my mom got on the phone. I purchased a cap, gown, hood, and stole. I only received the cap and gown the day before my graduation and I never got the stole or hood. Thank God my school had old ones from Jostens, a reliable company. Herff Jones needs to go out of business.
08.2022Joshua
Ordered Cap, gown and graduation announcements a month and a half before graduation. (Ordered the day the link was sent out by the university). I did not receive my cap and gown until the day before my commencement ceremony, and at least 15 of my classmates were missing items from their package, and a few individuals received caps that weren’t even colors that coordinated with the universities colors. On top of that, my graduation announcements arrived well over a week after the ceremony took place, and it was missing half the envelopes that were supposed to be inside. Don’t waste your money here and if your school uses them, demand they find another supplier.
06.2022Phil
Literally the worst company!! I ordered my cap and gown over 2 months ago and they decide to send out my order I few days before my graduation. Guess what its signed and delivered to the wrong address. They don't answer their email. Customer service is always over and hour wait. They are extremely overpriced. Same order would have been $20-30 on amazon. I paid $110.
06.2022Jackie
This company is by far the worst company I have ever had to deal with. I ordered my cap and gown April 21st and paid $20 rush shipment to get it by my graduation date which was May 15th. I called them the May 13 because my cap and gown still had not arrived & only it said “Processing” online. The lady i spoke with said it could come maybe it wouldn’t. So I had to drive to two different school book stores to get my cap and gown. I wrote this people 3 times to cancel my order as my cap and gown were not going to arrive on time and asked for a refund. I even called them and waited 3 hrs with no answer. This is horrible horrible horrible customer service. It is now may 19th and they have shipped my cap and gown. DO NOT ORDER FROM THIS PLACE IF YOU DONT HAVE TO. YOU WILL REGRET IT! THEY ARE BY FAR THE WORST COMPANY IN THE WORLD!
06.2022May
When ordering my cap and gown, I decided to add the stage clip ($25) to my order because just in case my husband wasn't able to get a good shot of me walking, a professional would. I was not aware that this "stage clip" would be the same exact clip that's on YouTube for FREE, published by the University, trimmed with just my portion. I thought this would have been a different angle or more coverage of me actually walking the stage rather than just seeing my head ... Definitely a waste of money.
06.2022Cassandra
I am so upset this is so wrong, My daughter paid months ago for her daughter and son cap and gown and they walk next week and still have not gotten their cap and gown. This is going to damage my grand children for life and something needs to be done. my understanding there is a lot of children that are missing there cap and gown and it was already paid for. if i could give them a 0 STAR i would.
06.2022cynthia
Absolutely the worst company ever to deal with! Don’t answer phone or respond to emails. My daughter never received her complete order, and we have not been able to get in touch with them since April. Schools should find a professional and responsible company to work with graduates.
06.2022Rachel
If I could give this company zero stars I would. I placed my order for a simple cap and gown a month ago and I paid extra for Rush shipping just to be on the safe side. My college graduation is now in 3 days and my cap and gown have not shipped. I have called the customer service line approximately 10 times. The first two times, I got a customer service rep that was "routing me to the right department" only for me to sit on hold for HOURS and eventually I got a voicemail one time. Several other times, I would call and the call wouldn't even go through. I left multiple messages through their contact form on their website. They have comments on their social media pages turned off but one comment I saw was from a woman saying that it was a lottery who would receive their cap and gowns or not. I simply wanted my money back and now am having to file a dispute through my bank to get my money back. They took an event that was supposed to be joyous and exciting and turned it into a stressful, horrible experience! It is now my mission to shout from the rooftops about how HORRENDOUS this company is!!! They should be driven out of business! Awful customer service!!!!
05.2022Kenneth
They never answer calls, and when you check the status of your order, all it says is “in progress”. I placed my order for my cap and gown on 2/22/2022 and still nothing. My ceremony is next Thursday 5/12/2022. I’m trying to figure out what my next step should be. I am a big guy and all of the previous cohorts who are selling their used cap and gowns are small females. I was actually looking forward to my graduation, as this is my first degree, but I may not be able to attend. I wish my school used another supplier because Herff Jones has yet to meet their promise of delivery the cap and gown 4-6 weeks after order.
05.2022Katie
I ordered my cap and gown in March for my Master's commencement, well before the cutoff date. It’s now May 8, and I still haven’t received my cap and gown or an estimated delivery date. The only email updates I’ve received from Herff Jones is that my order is delayed. They didn’t offer any other updates or expected delivery date. I tried calling customer service and their line is always busy (why doesn’t a company this big have multiple lines?). I’ve filed a complaint with the BBB and am still waiting for a follow up. This is ridiculous. If there was anywhere else my school would allow me to place an order, I would have gone there instead, but unfortunately Herff Jones is the only place we’re allowed to order from.
05.2022