car rental agency
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Enterprise Rent-A-Car in South Hill (103 S Mecklenburg Ave, VA 23970)
About:
Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in South Hill. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories.
Enterprise Rent-A-Car is located in South Hill (Virginia state) on the street of 103 S Mecklenburg Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14344476866. You can get more information from their website: https://www.enterprise.com/en/car-rental/locations/us/va/south-hill-21n7.html?mcid=yext:245709. The coordinates that you can use in navigation applications to get to find Enterprise Rent-A-Car quickly are 36.726217, -78.128926. Scroll down to find out opening hours, reviews and other important information about Enterprise Rent-A-Car.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
From the business
- Identifies as women-owned
Unavailable amenities
Enterprise Rent-A-Car doesn't have any unavailable amenities.Categories
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VIOLA
I reserved a car in April for May the 2nd for and important doctors appointment.On that morning I was contacted that no car was available. The company had enough time for me to make another arrangement.This was very important day I am very disappointed in their customers service
05.2022VIOLA
I reserved a car in April for May the 2nd for and important doctors appointment.On that morning I was contacted that no car was available. The company had enough time for me to make another arrangement.This was very important day I am very disappointed in their customers service
05.2022VIOLA
I reserved a car in April for May the 2nd for and important doctors appointment.On that morning I was contacted that no car was available. The company had enough time for me to make another arrangement.This was very important day I am very disappointed in their customers service
05.2022VIOLA
I reserved a car in April for May the 2nd for and important doctors appointment.On that morning I was contacted that no car was available. The company had enough time for me to make another arrangement.This was very important day I am very disappointed in their customers service
05.2022VIOLA
I reserved a car in April for May the 2nd for and important doctors appointment.On that morning I was contacted that no car was available. The company had enough time for me to make another arrangement.This was very important day I am very disappointed in their customers service
05.2022VaNessa
Catherine was amazing and the young man that was detailing the cars was amazing and very friendly.
03.2022VaNessa
Catherine was amazing and the young man that was detailing the cars was amazing and very friendly.
03.2022VaNessa
Catherine was amazing and the young man that was detailing the cars was amazing and very friendly.
03.2022VaNessa
Catherine was amazing and the young man that was detailing the cars was amazing and very friendly.
03.2022VaNessa
Catherine was amazing and the young man that was detailing the cars was amazing and very friendly.
03.2022Donald
Reservations are a joke. Is it possible to to give less than one star? After reserving a car 3 weeks in advance, (THREE WEEKS) I was notified one hour before my pickup time that no cars were available and none were expected to be available. After trying to contact them by phone for 35 minutes ( busy signal) I decided to drive to 45 mile round trip to see what was going on. Opon arrival I was told there was a car shortage.Really? I also noticed that of the two women in the office, no one was on the phone. When I question them about the busy signal I was informed “that our phones were by our sides all morning and we never received any calls” I left totally disgusted and without even an apology. THANKS FOR NOTHING!! UPDATE Thank you sooo much for the “cookie cutter “response concerning the major inconvenience that was caused by your lack of professionalism. I am overwhelmed that you would take the time to “look into the matter”. I feel so much better now!
11.2021Donald
Reservations are a joke. Is it possible to to give less than one star? After reserving a car 3 weeks in advance, (THREE WEEKS) I was notified one hour before my pickup time that no cars were available and none were expected to be available. After trying to contact them by phone for 35 minutes ( busy signal) I decided to drive to 45 mile round trip to see what was going on. Opon arrival I was told there was a car shortage.Really? I also noticed that of the two women in the office, no one was on the phone. When I question them about the busy signal I was informed “that our phones were by our sides all morning and we never received any calls” I left totally disgusted and without even an apology. THANKS FOR NOTHING!! UPDATE Thank you sooo much for the “cookie cutter “response concerning the major inconvenience that was caused by your lack of professionalism. I am overwhelmed that you would take the time to “look into the matter”. I feel so much better now!
11.2021Donald
Reservations are a joke. Is it possible to to give less than one star? After reserving a car 3 weeks in advance, (THREE WEEKS) I was notified one hour before my pickup time that no cars were available and none were expected to be available. After trying to contact them by phone for 35 minutes ( busy signal) I decided to drive to 45 mile round trip to see what was going on. Opon arrival I was told there was a car shortage.Really? I also noticed that of the two women in the office, no one was on the phone. When I question them about the busy signal I was informed “that our phones were by our sides all morning and we never received any calls” I left totally disgusted and without even an apology. THANKS FOR NOTHING!! UPDATE Thank you sooo much for the “cookie cutter “response concerning the major inconvenience that was caused by your lack of professionalism. I am overwhelmed that you would take the time to “look into the matter”. I feel so much better now!
11.2021Donald
Reservations are a joke. Is it possible to to give less than one star? After reserving a car 3 weeks in advance, (THREE WEEKS) I was notified one hour before my pickup time that no cars were available and none were expected to be available. After trying to contact them by phone for 35 minutes ( busy signal) I decided to drive to 45 mile round trip to see what was going on. Opon arrival I was told there was a car shortage.Really? I also noticed that of the two women in the office, no one was on the phone. When I question them about the busy signal I was informed “that our phones were by our sides all morning and we never received any calls” I left totally disgusted and without even an apology. THANKS FOR NOTHING!! UPDATE Thank you sooo much for the “cookie cutter “response concerning the major inconvenience that was caused by your lack of professionalism. I am overwhelmed that you would take the time to “look into the matter”. I feel so much better now!
11.2021Donald
Reservations are a joke. Is it possible to to give less than one star? After reserving a car 3 weeks in advance, (THREE WEEKS) I was notified one hour before my pickup time that no cars were available and none were expected to be available. After trying to contact them by phone for 35 minutes ( busy signal) I decided to drive to 45 mile round trip to see what was going on. Opon arrival I was told there was a car shortage.Really? I also noticed that of the two women in the office, no one was on the phone. When I question them about the busy signal I was informed “that our phones were by our sides all morning and we never received any calls” I left totally disgusted and without even an apology. THANKS FOR NOTHING!! UPDATE Thank you sooo much for the “cookie cutter “response concerning the major inconvenience that was caused by your lack of professionalism. I am overwhelmed that you would take the time to “look into the matter”. I feel so much better now!
11.2021I
I wanted to write a 5+ star review to Samuel at the South Hill branch. He helped my marketing team in need of a car. He helped me through a last minute reservation and saved the day. Thank you again for your excellent customer service!
08.2021Anthony
Made a reservation Wednesday evening for a SUV for pickup Thursday morning. Arrived at 10am to find an empty parking lot. When I checked in I was told by the "branch manager" that the vehicle was sent for an oil change and would not be available till 230pm. With no other vehicles available. The fact that they will happily take your reservation and make the decision to knowingly inconvenience and complicate your further travel itinerary is frankly mind boggling. For missed flights and additional expenses do I sue the manager directly for his incompetent behavior or Enterprise Rent a Car? People make plans for their itinerary based on the information available on their respective website. If a branch has no vehicles available for rent on a given day thy should say NO VEHICLES AVAILABLE FOR RENT. Otherwise a space vehicle with compensation or upgrade should be available to satisfy contract obligations. The absolute definition of piss poor management. If I could have given a negative rating I would have. Additionally the replacement rental agreement was an additional $100 dollars. Being said the vehicle and rental through CLS Auto were flawless. Mar 22 update- Have subsequently had three email robot form letters from three different "people" stating that "they" had contacted "Regional Management" that overseas the South Hill Branch. As of yet no living human has made the effort to contact me. April - Any responses from the vendor are automated, they have little desire to address any short comings.
08.2021I
I wanted to write a 5+ star review to Samuel at the South Hill branch. He helped my marketing team in need of a car. He helped me through a last minute reservation and saved the day. Thank you again for your excellent customer service!
08.2021Anthony
Made a reservation Wednesday evening for a SUV for pickup Thursday morning. Arrived at 10am to find an empty parking lot. When I checked in I was told by the "branch manager" that the vehicle was sent for an oil change and would not be available till 230pm. With no other vehicles available. The fact that they will happily take your reservation and make the decision to knowingly inconvenience and complicate your further travel itinerary is frankly mind boggling. For missed flights and additional expenses do I sue the manager directly for his incompetent behavior or Enterprise Rent a Car? People make plans for their itinerary based on the information available on their respective website. If a branch has no vehicles available for rent on a given day thy should say NO VEHICLES AVAILABLE FOR RENT. Otherwise a space vehicle with compensation or upgrade should be available to satisfy contract obligations. The absolute definition of piss poor management. If I could have given a negative rating I would have. Additionally the replacement rental agreement was an additional $100 dollars. Being said the vehicle and rental through CLS Auto were flawless. Mar 22 update- Have subsequently had three email robot form letters from three different "people" stating that "they" had contacted "Regional Management" that overseas the South Hill Branch. As of yet no living human has made the effort to contact me. April - Any responses from the vendor are automated, they have little desire to address any short comings.
08.2021Andre
I always used Enterprise back when I flew out of Norfolk. I liked their policy. Haven't rented a car from Enterprise at this location but when I do it will be from past experiences in Norfolk that makes a return customer here.
08.2021I
I wanted to write a 5+ star review to Samuel at the South Hill branch. He helped my marketing team in need of a car. He helped me through a last minute reservation and saved the day. Thank you again for your excellent customer service!
08.2021I
I wanted to write a 5+ star review to Samuel at the South Hill branch. He helped my marketing team in need of a car. He helped me through a last minute reservation and saved the day. Thank you again for your excellent customer service!
08.2021Brandon
My car ended up breaking down on the side of the road, and I attempted calling in for a rental. The first person I talked to kept confusing the information, first asking for the pick up location, in VA then asked for the drop off, in GA. Once both were told, they completely disregarded the first location and started setting up a reservation at the return location for pick up and drop off. No matter how many times I said I needed to pick up in VA, they continued to attempted to set the pickup in GA. After a long period of debate, he finally said that what we were asking for was out of what he could do in reservations and that we needed to call the location we wanted to pickup at. After another 5 minutes of trying to explain that I’m not in near or around GA at the time to pick up, I got the number for the South Hill location, that only led back to the reservation line. So I went to the actual location and arrived around noon and the place was closed saying “will be back sometime before 5pm”. Ended up just getting a uhaul across the street. A lot less hassle. Definitely my last time with enterprise.
08.2021Anthony
Made a reservation Wednesday evening for a SUV for pickup Thursday morning. Arrived at 10am to find an empty parking lot. When I checked in I was told by the "branch manager" that the vehicle was sent for an oil change and would not be available till 230pm. With no other vehicles available. The fact that they will happily take your reservation and make the decision to knowingly inconvenience and complicate your further travel itinerary is frankly mind boggling. For missed flights and additional expenses do I sue the manager directly for his incompetent behavior or Enterprise Rent a Car? People make plans for their itinerary based on the information available on their respective website. If a branch has no vehicles available for rent on a given day thy should say NO VEHICLES AVAILABLE FOR RENT. Otherwise a space vehicle with compensation or upgrade should be available to satisfy contract obligations. The absolute definition of piss poor management. If I could have given a negative rating I would have. Additionally the replacement rental agreement was an additional $100 dollars. Being said the vehicle and rental through CLS Auto were flawless. Mar 22 update- Have subsequently had three email robot form letters from three different "people" stating that "they" had contacted "Regional Management" that overseas the South Hill Branch. As of yet no living human has made the effort to contact me. April - Any responses from the vendor are automated, they have little desire to address any short comings.
08.2021Anthony
Made a reservation Wednesday evening for a SUV for pickup Thursday morning. Arrived at 10am to find an empty parking lot. When I checked in I was told by the "branch manager" that the vehicle was sent for an oil change and would not be available till 230pm. With no other vehicles available. The fact that they will happily take your reservation and make the decision to knowingly inconvenience and complicate your further travel itinerary is frankly mind boggling. For missed flights and additional expenses do I sue the manager directly for his incompetent behavior or Enterprise Rent a Car? People make plans for their itinerary based on the information available on their respective website. If a branch has no vehicles available for rent on a given day thy should say NO VEHICLES AVAILABLE FOR RENT. Otherwise a space vehicle with compensation or upgrade should be available to satisfy contract obligations. The absolute definition of piss poor management. If I could have given a negative rating I would have. Additionally the replacement rental agreement was an additional $100 dollars. Being said the vehicle and rental through CLS Auto were flawless. Mar 22 update- Have subsequently had three email robot form letters from three different "people" stating that "they" had contacted "Regional Management" that overseas the South Hill Branch. As of yet no living human has made the effort to contact me. April - Any responses from the vendor are automated, they have little desire to address any short comings.
08.2021I
I wanted to write a 5+ star review to Samuel at the South Hill branch. He helped my marketing team in need of a car. He helped me through a last minute reservation and saved the day. Thank you again for your excellent customer service!
08.2021Andre
I always used Enterprise back when I flew out of Norfolk. I liked their policy. Haven't rented a car from Enterprise at this location but when I do it will be from past experiences in Norfolk that makes a return customer here.
08.2021Andre
I always used Enterprise back when I flew out of Norfolk. I liked their policy. Haven't rented a car from Enterprise at this location but when I do it will be from past experiences in Norfolk that makes a return customer here.
08.2021Anthony
Made a reservation Wednesday evening for a SUV for pickup Thursday morning. Arrived at 10am to find an empty parking lot. When I checked in I was told by the "branch manager" that the vehicle was sent for an oil change and would not be available till 230pm. With no other vehicles available. The fact that they will happily take your reservation and make the decision to knowingly inconvenience and complicate your further travel itinerary is frankly mind boggling. For missed flights and additional expenses do I sue the manager directly for his incompetent behavior or Enterprise Rent a Car? People make plans for their itinerary based on the information available on their respective website. If a branch has no vehicles available for rent on a given day thy should say NO VEHICLES AVAILABLE FOR RENT. Otherwise a space vehicle with compensation or upgrade should be available to satisfy contract obligations. The absolute definition of piss poor management. If I could have given a negative rating I would have. Additionally the replacement rental agreement was an additional $100 dollars. Being said the vehicle and rental through CLS Auto were flawless. Mar 22 update- Have subsequently had three email robot form letters from three different "people" stating that "they" had contacted "Regional Management" that overseas the South Hill Branch. As of yet no living human has made the effort to contact me. April - Any responses from the vendor are automated, they have little desire to address any short comings.
08.2021WENDY
This South Hill location is the best yet. Nazir will get you rolling! He’s very friendly and helpful. Come on get your rentals here. My only complaint with this site is the fact that there’s only one Enterprise employee to do everything and only one person that washes the vehicles. It’s almost impossible to get through with a phone call then you drive there only to have no rental!!!! Update 11 FEB 21 Not anymore. I took away 2stars for this. I understand that COVID-19 is serious and that you can only have 1 customer in at a time butttttttt the 2employees they have working in here now allowed me to stand outside in the rain as the male was on the work phone and the female was on her cellphone. I stood there for at least 5min the male did acknowledge my presence with a finger and the female only turned looked at me while continuing to attend to her phone. I took me service elsewhere!
08.2021Brandon
My car ended up breaking down on the side of the road, and I attempted calling in for a rental. The first person I talked to kept confusing the information, first asking for the pick up location, in VA then asked for the drop off, in GA. Once both were told, they completely disregarded the first location and started setting up a reservation at the return location for pick up and drop off. No matter how many times I said I needed to pick up in VA, they continued to attempted to set the pickup in GA. After a long period of debate, he finally said that what we were asking for was out of what he could do in reservations and that we needed to call the location we wanted to pickup at. After another 5 minutes of trying to explain that I’m not in near or around GA at the time to pick up, I got the number for the South Hill location, that only led back to the reservation line. So I went to the actual location and arrived around noon and the place was closed saying “will be back sometime before 5pm”. Ended up just getting a uhaul across the street. A lot less hassle. Definitely my last time with enterprise.
08.2021Andre
I always used Enterprise back when I flew out of Norfolk. I liked their policy. Haven't rented a car from Enterprise at this location but when I do it will be from past experiences in Norfolk that makes a return customer here.
08.2021Brandon
My car ended up breaking down on the side of the road, and I attempted calling in for a rental. The first person I talked to kept confusing the information, first asking for the pick up location, in VA then asked for the drop off, in GA. Once both were told, they completely disregarded the first location and started setting up a reservation at the return location for pick up and drop off. No matter how many times I said I needed to pick up in VA, they continued to attempted to set the pickup in GA. After a long period of debate, he finally said that what we were asking for was out of what he could do in reservations and that we needed to call the location we wanted to pickup at. After another 5 minutes of trying to explain that I’m not in near or around GA at the time to pick up, I got the number for the South Hill location, that only led back to the reservation line. So I went to the actual location and arrived around noon and the place was closed saying “will be back sometime before 5pm”. Ended up just getting a uhaul across the street. A lot less hassle. Definitely my last time with enterprise.
08.2021Brandon
My car ended up breaking down on the side of the road, and I attempted calling in for a rental. The first person I talked to kept confusing the information, first asking for the pick up location, in VA then asked for the drop off, in GA. Once both were told, they completely disregarded the first location and started setting up a reservation at the return location for pick up and drop off. No matter how many times I said I needed to pick up in VA, they continued to attempted to set the pickup in GA. After a long period of debate, he finally said that what we were asking for was out of what he could do in reservations and that we needed to call the location we wanted to pickup at. After another 5 minutes of trying to explain that I’m not in near or around GA at the time to pick up, I got the number for the South Hill location, that only led back to the reservation line. So I went to the actual location and arrived around noon and the place was closed saying “will be back sometime before 5pm”. Ended up just getting a uhaul across the street. A lot less hassle. Definitely my last time with enterprise.
08.2021Andre
I always used Enterprise back when I flew out of Norfolk. I liked their policy. Haven't rented a car from Enterprise at this location but when I do it will be from past experiences in Norfolk that makes a return customer here.
08.2021WENDY
This South Hill location is the best yet. Nazir will get you rolling! He’s very friendly and helpful. Come on get your rentals here. My only complaint with this site is the fact that there’s only one Enterprise employee to do everything and only one person that washes the vehicles. It’s almost impossible to get through with a phone call then you drive there only to have no rental!!!! Update 11 FEB 21 Not anymore. I took away 2stars for this. I understand that COVID-19 is serious and that you can only have 1 customer in at a time butttttttt the 2employees they have working in here now allowed me to stand outside in the rain as the male was on the work phone and the female was on her cellphone. I stood there for at least 5min the male did acknowledge my presence with a finger and the female only turned looked at me while continuing to attend to her phone. I took me service elsewhere!
08.2021Brandon
My car ended up breaking down on the side of the road, and I attempted calling in for a rental. The first person I talked to kept confusing the information, first asking for the pick up location, in VA then asked for the drop off, in GA. Once both were told, they completely disregarded the first location and started setting up a reservation at the return location for pick up and drop off. No matter how many times I said I needed to pick up in VA, they continued to attempted to set the pickup in GA. After a long period of debate, he finally said that what we were asking for was out of what he could do in reservations and that we needed to call the location we wanted to pickup at. After another 5 minutes of trying to explain that I’m not in near or around GA at the time to pick up, I got the number for the South Hill location, that only led back to the reservation line. So I went to the actual location and arrived around noon and the place was closed saying “will be back sometime before 5pm”. Ended up just getting a uhaul across the street. A lot less hassle. Definitely my last time with enterprise.
08.2021WENDY
This South Hill location is the best yet. Nazir will get you rolling! He’s very friendly and helpful. Come on get your rentals here. My only complaint with this site is the fact that there’s only one Enterprise employee to do everything and only one person that washes the vehicles. It’s almost impossible to get through with a phone call then you drive there only to have no rental!!!! Update 11 FEB 21 Not anymore. I took away 2stars for this. I understand that COVID-19 is serious and that you can only have 1 customer in at a time butttttttt the 2employees they have working in here now allowed me to stand outside in the rain as the male was on the work phone and the female was on her cellphone. I stood there for at least 5min the male did acknowledge my presence with a finger and the female only turned looked at me while continuing to attend to her phone. I took me service elsewhere!
08.2021WENDY
This South Hill location is the best yet. Nazir will get you rolling! He’s very friendly and helpful. Come on get your rentals here. My only complaint with this site is the fact that there’s only one Enterprise employee to do everything and only one person that washes the vehicles. It’s almost impossible to get through with a phone call then you drive there only to have no rental!!!! Update 11 FEB 21 Not anymore. I took away 2stars for this. I understand that COVID-19 is serious and that you can only have 1 customer in at a time butttttttt the 2employees they have working in here now allowed me to stand outside in the rain as the male was on the work phone and the female was on her cellphone. I stood there for at least 5min the male did acknowledge my presence with a finger and the female only turned looked at me while continuing to attend to her phone. I took me service elsewhere!
08.2021WENDY
This South Hill location is the best yet. Nazir will get you rolling! He’s very friendly and helpful. Come on get your rentals here. My only complaint with this site is the fact that there’s only one Enterprise employee to do everything and only one person that washes the vehicles. It’s almost impossible to get through with a phone call then you drive there only to have no rental!!!! Update 11 FEB 21 Not anymore. I took away 2stars for this. I understand that COVID-19 is serious and that you can only have 1 customer in at a time butttttttt the 2employees they have working in here now allowed me to stand outside in the rain as the male was on the work phone and the female was on her cellphone. I stood there for at least 5min the male did acknowledge my presence with a finger and the female only turned looked at me while continuing to attend to her phone. I took me service elsewhere!
08.2021D
Very pleased with their customer service. Samuel was very considerate of our situation and helped us quite a lot, many thanks. They also pick you up where you are, and the lady that picked me up( i apologise for forgetting her name) was very pleasant and made the journey back to their office very pleasant. This team deserves a recognition and i do pray for your further success.
08.2020D
Very pleased with their customer service. Samuel was very considerate of our situation and helped us quite a lot, many thanks. They also pick you up where you are, and the lady that picked me up( i apologise for forgetting her name) was very pleasant and made the journey back to their office very pleasant. This team deserves a recognition and i do pray for your further success.
08.2020D
Very pleased with their customer service. Samuel was very considerate of our situation and helped us quite a lot, many thanks. They also pick you up where you are, and the lady that picked me up( i apologise for forgetting her name) was very pleasant and made the journey back to their office very pleasant. This team deserves a recognition and i do pray for your further success.
08.2020D
Very pleased with their customer service. Samuel was very considerate of our situation and helped us quite a lot, many thanks. They also pick you up where you are, and the lady that picked me up( i apologise for forgetting her name) was very pleasant and made the journey back to their office very pleasant. This team deserves a recognition and i do pray for your further success.
08.2020D
Very pleased with their customer service. Samuel was very considerate of our situation and helped us quite a lot, many thanks. They also pick you up where you are, and the lady that picked me up( i apologise for forgetting her name) was very pleasant and made the journey back to their office very pleasant. This team deserves a recognition and i do pray for your further success.
08.2020Karebear
Good experience. Only complaint is with enterprise as a company , in respect to having "governors" on the vehicles. NOT very helpful when you're trying to merge off an exit into highway traffic moving VERY fast. And your vehicle is at a speed of 45 to 50 trying to merge in traffic moving 70 and above. 🤦 other than that, they have worked with me when an issue. Good service associates.
08.2019Karebear
Good experience. Only complaint is with enterprise as a company , in respect to having "governors" on the vehicles. NOT very helpful when you're trying to merge off an exit into highway traffic moving VERY fast. And your vehicle is at a speed of 45 to 50 trying to merge in traffic moving 70 and above. 🤦 other than that, they have worked with me when an issue. Good service associates.
08.2019Karebear
Good experience. Only complaint is with enterprise as a company , in respect to having "governors" on the vehicles. NOT very helpful when you're trying to merge off an exit into highway traffic moving VERY fast. And your vehicle is at a speed of 45 to 50 trying to merge in traffic moving 70 and above. 🤦 other than that, they have worked with me when an issue. Good service associates.
08.2019Karebear
Good experience. Only complaint is with enterprise as a company , in respect to having "governors" on the vehicles. NOT very helpful when you're trying to merge off an exit into highway traffic moving VERY fast. And your vehicle is at a speed of 45 to 50 trying to merge in traffic moving 70 and above. 🤦 other than that, they have worked with me when an issue. Good service associates.
08.2019Karebear
Good experience. Only complaint is with enterprise as a company , in respect to having "governors" on the vehicles. NOT very helpful when you're trying to merge off an exit into highway traffic moving VERY fast. And your vehicle is at a speed of 45 to 50 trying to merge in traffic moving 70 and above. 🤦 other than that, they have worked with me when an issue. Good service associates.
08.2019