cell phone store
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Verizon Authorized Retailer - Victra in Redmond (23515 NE Novelty Hill Rd Ste B201, WA 98053)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon Authorized Retailer - Victra is located in Redmond (Washington state) on the street of 23515 NE Novelty Hill Rd Ste B201. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14255493470. You can get more information from their website: https://victra.com/stores/wa-redmond-village?y_source=1_MzcxNjE1MC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Victra quickly are 47.698957, -122.025330. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Victra.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Categories
Tags
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Lesley
When I arrived at the store I was in a state of frustration, after trying to get information online and chatting with a representative on my Verizon app. There was a representative available immediately to talk to at the store. I appreciate working person to person! This young man, Tyson, was so helpful and knowledgeable and patient with me that I was able to make my choices and feel comfortable with them. He went over everything I asked about, such as what would change in my bill, what the different phone models capabilities were and new features I needed to be aware of. All in all, a very satisfactory experience made better by an honest and personable employee!
07.2022Thomas
I went in to upgrade my phone. The process was really smooth. The Verizon sales rep (Tyson) did a great job explaining everything. He even put the screen protector on for me!
06.2022Debee
Alex and Cameron were great!! They explained my options with my phone because it was water damaged and needed to be replaced. Since there was only $70 left to pay off it made better sense to go with that and upgrade than to use the insurance claim and get a refurbished model. Alex and Cameron let me choose the phone I wanted and even got me a sweet deal on an iPad. Thank you guys!! They even let me say “goodbye” to my Siri and take a photo with my old phone before leaving it there as a trade in. Thank you guys again for helping me to decide. It was great of you to help me out and explain everything along the way step by step so I understood what was happening!! They deserve a raise!!
02.2022César
One star is too much. Been a Verizon customer for almost 19 years, I went to add a line (transfered from another carrier) and never told that I qualified for a free new smart phone (or trade old one and get a $800 credit), $200 gift card and a $35 credit for to connect/start the service. I called customer service next day to disconnect a line (out of five) and they told me why I didn't get the mentioned promotions. Obviously I didn't know and was told to return and speak with the manager to get all of them (they told me that it wasn't gonna be a problem). I went there but the "manager" kept telling me that "I don't think you want my service" (I was never rude or disrespectful). To the point that I said you are right and left. I called customer service after I got out and a new smart phone is on the way. Discounts were applied to my account. I wanted to get the phone right away from this "Victra" and that's the only reason I went there. I had this double bad experience on this place and certainly don't recommend them. I wonder if they would offer the same "customer service" if I was a family member of one them.
10.2021Andy
BE AWARE! This store is only interested in selling phones. They will try to mislead you into buying! They WILL NOT help if you don't buy anything. I have been a verizon customer for 15+ years. I went into this branch to ask for assistance setting up an old phone on an existing line for my son. "Cameron" the store manager cut off the employee I was talking to and informed me the device I wanted to activate was "probably going to be discontinued" so they would be happy to help me find a new phone. I said, I simply wanted to set up my old phone and was not interested in a new one. Cameron told me my only option was to buy a new device and they couldn't help set up my old phone. I left the store frustrated. I returned after going online and verifying the phone would work on the Verizon network. Cameron seemed very put out when he saw me returning. I explained I had just been in and wanted to try to set up my phone as I had verified it still should work with the network. I explained I had a sim card and this was on an existing line. Cameron said if I wanted him to help he would have to charge me a $20 fee but that he still wouldn't be able to do anything for me. Just to look at my account he threatened to charge a service fee. He again offered to help sell me a new phone. I was so disgusted I left the store.
10.2021Charles
Great experience! Never felt like I was being pressured to buy yet given lots of options. Understand that previous management had not been good. New manager (Cameron) and his associates are well versed in offerings and walk you through the entire process. Have been a Verizon customer for 18 years and this has been one of my best experiences for doing a phone upgrade. Have been back for a couple of follow up questions and they have been extremely supportive. I use to be hung up on not going to authorized locations, however, I'm sold on this location.
08.2021Doug
My phone caught fire after 60 days of purchasing and the manager said there was nothing he could do for me and I needed to call customer service. Thanks for that, after my house could have burnt down. I am a small business owner and rely on my phone for business and he says they maybe be able to ship me a new one tomorrow. So do when will it arrive are talking Amazon fast or what. They just want to make sure it was not user error and I will need to send my old phone in and I could still be charged for a new phone. Turns out Verizon also will not warranty to phone so it is a problem from the top down not with the store associates.
08.2021Bob
Eddie was absolutely amazing. Helped my family purchase three new IPhone 12s. I have worked with many different reps over the last 20 years and he was far and above the best I have ever worked with. He was knowledgeable, friendly, professional, and really made our experience amazing. He went the extra mile time and again for us and as long as he is in this location with Verizon, I will never use anyone but Eddie. I highly recommend him to anyone.
08.2021Joan
Eddie was absolutely fantastic in every way. I have never had a greater customer service experience with any sales representative anywhere. He was knowledgeable, helpful, professional, and explained things in a way that was understandable to me. He searched for the best plan and products to serve my needs and went above and beyond to help me in every way. I will recommend him and his store to all of my friends and family. Best experience ever. Gabriel also helped out during the process and he was equally as impressive. They run a great store. Joan I
08.2021Ali
Couldn’t have asked for a better experience. Cameron has been the most knowledge Verizon employee I’ve ever met. After 3 attempts and multiple days at trying to transfer lines onto a new account with my boyfriend and the incredible frustration that came with those failed attempts, Cameron made the process far more tolerable and a breeze compared to other experiences.
08.2021