cell phone store
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Cricket Wireless Authorized Retailer in Hemet (3511 West Stetson Avenue, Stetson Ave, CA 92545)
About:
Wireless provider offering prepaid mobile phones, coverage plans & a range of accessories.
Cricket Wireless Authorized Retailer is located in Hemet (California state) on the street of 3511 West Stetson Avenue, Stetson Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1951-925-6135. You can get more information from their website: https://www.cricketwireless.com/stores/ll/US/CA/Hemet/3511-W. The coordinates that you can use in navigation applications to get to find Cricket Wireless Authorized Retailer quickly are 33.728980, -117.007904. Scroll down to find out opening hours, reviews and other important information about Cricket Wireless Authorized Retailer.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
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Dave
The manager Gonzalo at this cricket store is awesome. Cricket messed my auto pay. And he was willing to call 611 for me to waive the 5 dollar late fee. He really cares and is willing to go the extra mile..
05.2022dennis
The young workers at Cricket are very nice and helpful. But they cannot understand why I dont want to buy Another New Phone. Ive already bought 4 new "Cheap Phones" there. Next one I buy there will be a Step Up but No I Phone.
05.2022Lourdes
Ulysess was the best. He helped me get the phone i wanted fast with a smile. Great help.
05.2022joann
Erika was an amazing person I've been here multiple times and she was always a helpful person Simon is another employee who's very helpful he got me my phone working I really appreciate the help I'm an older women this cricket is the best
03.2022Amber
My husband and I are full time RVers and needed a good hotspot and data plan for internet on the road. We had the best experience at this location! Chris and Vincent answered all my questions about their data only plans. Even calling to find answers to questions they weren't sure about. Chris took time to help me search for a high end hotspot that would be able to handle our remote jobs. We ordered it online when we got home, and returned to the store once it was delivered. Gonzalo helped us purchase our data plan and set up our new hotspot. He unboxed it and made sure it was working before we left the store. All three of these employees were helpful, friendly and professional. They went above and beyond to give us fantastic customer service. We really appreciate them and wish more businesses treated their customers like they do. We would highly recommend this location.
11.2020Destiny
Gonzalo was the best! He helped both my boyfriend and me pick out phones tailored to our needs save money on our phone bill and was really friendly and receptive to any questions or concerns we had. Now I have a phone service that won't drop calls on me!
11.2020Genevieve
Gonzalo is great, quite professional, thorough, and took the time to explain and answer my questions. I am quite grateful I got the opportunity to meet Gonzalo and that he attended to the purchase of my new phone! Thank you Cricket, for having great personnel like Gonzalo!!
11.2020Ronald
I'm writing a review for cricket store at 3511 Stetson Ave, Hemet CA 92545. I came in with an issue regarding my phone data. The teams staff were assisting me with my issue and we're very friendly and patient with me for I feared the worst. In the end it was associate Cheyenne's customer service and knowledge that was incredibly helpful and informative to solving my problem that plagued me for weeks that helped to avoid a complete factory reset on my phone and saved all my important data. I'm relieved and very thankful for her hospitality and out of the box thinking, and I highly recommend her service.
11.2019BJ
Very dissatisfied! I came here to pay for service in person, because I prefer to talk to people face to face, I arrived just after 7pm and tried to open the door and it was locked. The woman in the store looked at me and kept going about her business closing out her drawer. I'm standing outside for 10-15 minutes in the cold waiting for her to finish going back and forth between the desk and the back area. Then she finally tells me at 7:20pm "We're closed." She said something else but I couldn't hear it from all the way across the store, with the doors closed. I was running around town the next hour and a half trying to figure out how to pay my bill because she closed early and didn't have the kindness to put a sign on the door or at least come tell me rather than watch me pacing to keep warm for 15 minutes and then shout across the store and through the doors that we're closed; even though the hours on the door, online and the cricket customer service people saying that it should be open until 8pm. I like cricket as a phone company and the customer service personnel over the phone are very nice and helpful but I keep having bad or wired experiences with store locations. I hope someone will look into this matter, because even if you have a legitimate reason to close early, put a notice on the door or come tell the person pacing outside to keep warm that you're closed. I'm a short, non imposing, female and the employee was a female she could have come to the door not even unlocked it but explained that they were closed early for whatever reason and then that'd be ok. I still wouldn't like it but I can respect that and be willing to come back to that store. Now I'm not sure I'll recommended that store. If I visit again I'll update my review based off that visit.
11.2019Hilda
So as we get to the store all the staff is outside having a fun time we walk in and there is nobody in the store we are then greeted by one girl in Spanish she said hi as she's walking in. I only went in there to take care of my grandpas bill, he's a Spanish speaking man. So soon after another employee walks in and joins the 1st female. They couldn't look us up with the number making is feel we were not giving them the correct number. As if we were that stupid, she even questions if we even were with Cricket I made it clear that we had paid his bill at other locations, the proceeds to see his phone to call it and see if we were giving her the correct number. Over 5 minutes of this goes on and me looking at the female outside flirting with the guy outside who was in charge finally the girl inside goes to find her and yells her what's happening. They finally get to messing with their computer and trying alternate ways to find him. They never apologized for this whole thing. It was frustrating and customer service sucked. Then when my grandpa is finally located they want to charge him for paying his bill after all that BS they are quick to pull money out of his hand but request his Pin. He's never created a pin so then they find a quick way to override and charge the bill. I was pissed off already and told them just to give us the money back and we'd take care of the bill elsewhere. I don't have Cricket but I feel my grandpa didn't get the service he deserved. I will never take him there again. I feel they are not professional and if they knew he only spoke Spanish why not attend him in that language when you know how. Either Way he has me as a translator but he did not feel greeted or treated with respect by these girls.
11.2017