cell phone store
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T-Mobile in North Hollywood (12845 Sherman Way, CA 91605)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in North Hollywood (California state) on the street of 12845 Sherman Way. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18188216084. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-north-hollywood-ca-91605-2772?utm_source=google&utm_medium=lastmile&utm_campaign=2772. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 34.201427, -118.413160. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
- NFC mobile payments
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Unavailable amenities
Accessibility
- Wheelchair-accessible car park
Service options
- Delivery
FemmeBleu
The T Mobile representatives were very helpful and professional. I went in for a new phone and got free home internet for a month. I've been meaning to get rid of my awful internet service provider and so far the T Mobile internet is faster and more affordable. I'm glad I came in and ignored the low rating here on Gmaps : )
04.2022FemmeBleu
The T Mobile representatives were very helpful and professional. I went in for a new phone and got free home internet for a month. I've been meaning to get rid of my awful internet service provider and so far the T Mobile internet is faster and more affordable. I'm glad I came in and ignored the low rating here on Gmaps : )
04.2022FemmeBleu
The T Mobile representatives were very helpful and professional. I went in for a new phone and got free home internet for a month. I've been meaning to get rid of my awful internet service provider and so far the T Mobile internet is faster and more affordable. I'm glad I came in and ignored the low rating here on Gmaps : )
04.2022FemmeBleu
The T Mobile representatives were very helpful and professional. I went in for a new phone and got free home internet for a month. I've been meaning to get rid of my awful internet service provider and so far the T Mobile internet is faster and more affordable. I'm glad I came in and ignored the low rating here on Gmaps : )
04.2022FemmeBleu
The T Mobile representatives were very helpful and professional. I went in for a new phone and got free home internet for a month. I've been meaning to get rid of my awful internet service provider and so far the T Mobile internet is faster and more affordable. I'm glad I came in and ignored the low rating here on Gmaps : )
04.2022Khaleel
No long queues, Helpful customer service representatives, Quick and efficient service. Pleasant experience
12.2021Khaleel
No long queues, Helpful customer service representatives, Quick and efficient service. Pleasant experience
12.2021Khaleel
No long queues, Helpful customer service representatives, Quick and efficient service. Pleasant experience
12.2021Khaleel
No long queues, Helpful customer service representatives, Quick and efficient service. Pleasant experience
12.2021Khaleel
No long queues, Helpful customer service representatives, Quick and efficient service. Pleasant experience
12.2021Raquel
As a long time Tmobile customer I'm so disappointed the way the representative treated me this time, so rude and no way tried to help me. You better change attitude
11.2021Raquel
As a long time Tmobile customer I'm so disappointed the way the representative treated me this time, so rude and no way tried to help me. You better change attitude
11.2021Raquel
As a long time Tmobile customer I'm so disappointed the way the representative treated me this time, so rude and no way tried to help me. You better change attitude
11.2021Raquel
As a long time Tmobile customer I'm so disappointed the way the representative treated me this time, so rude and no way tried to help me. You better change attitude
11.2021Raquel
As a long time Tmobile customer I'm so disappointed the way the representative treated me this time, so rude and no way tried to help me. You better change attitude
11.2021raul
great customer service from Manuel he is very helpful and knowledgeable. he took his time to explain everything and answered all of our questions, and appreciate that he went above and beyond to help resolve the issue we needed to resolve on one of our lines
09.2021raul
great customer service from Manuel he is very helpful and knowledgeable. he took his time to explain everything and answered all of our questions, and appreciate that he went above and beyond to help resolve the issue we needed to resolve on one of our lines
09.2021raul
great customer service from Manuel he is very helpful and knowledgeable. he took his time to explain everything and answered all of our questions, and appreciate that he went above and beyond to help resolve the issue we needed to resolve on one of our lines
09.2021raul
great customer service from Manuel he is very helpful and knowledgeable. he took his time to explain everything and answered all of our questions, and appreciate that he went above and beyond to help resolve the issue we needed to resolve on one of our lines
09.2021raul
great customer service from Manuel he is very helpful and knowledgeable. he took his time to explain everything and answered all of our questions, and appreciate that he went above and beyond to help resolve the issue we needed to resolve on one of our lines
09.2021K
They are ready to help you with any problem you have.
09.2020K
They are ready to help you with any problem you have.
09.2020K
They are ready to help you with any problem you have.
09.2020K
They are ready to help you with any problem you have.
09.2020K
They are ready to help you with any problem you have.
09.202090266att
Not to my surprise when I see this place has 2.5 stars. The customer services who help me was seems either rude or don't have enough experiences or customer services training skills. I walked in to pay my bills and as she was printing my receipt she answered the phone and walked away for about 5 minutes which I thought she probably went to get my receipt that printed to printer in back office then she came back to get my receipt from printer that locate just underneath the counter where she was helping me. Then I asked her questions that has to do with setting up or delete unwanted apps on my phone, appeared she seemed knowledgeable and confidence for that but turn out the problems remain. At all times (10-15 mins) I spent there never one moment she seems or appears to be pleasant about her job and rush through all questions I asked.
09.201990266att
Not to my surprise when I see this place has 2.5 stars. The customer services who help me was seems either rude or don't have enough experiences or customer services training skills. I walked in to pay my bills and as she was printing my receipt she answered the phone and walked away for about 5 minutes which I thought she probably went to get my receipt that printed to printer in back office then she came back to get my receipt from printer that locate just underneath the counter where she was helping me. Then I asked her questions that has to do with setting up or delete unwanted apps on my phone, appeared she seemed knowledgeable and confidence for that but turn out the problems remain. At all times (10-15 mins) I spent there never one moment she seems or appears to be pleasant about her job and rush through all questions I asked.
09.201990266att
Not to my surprise when I see this place has 2.5 stars. The customer services who help me was seems either rude or don't have enough experiences or customer services training skills. I walked in to pay my bills and as she was printing my receipt she answered the phone and walked away for about 5 minutes which I thought she probably went to get my receipt that printed to printer in back office then she came back to get my receipt from printer that locate just underneath the counter where she was helping me. Then I asked her questions that has to do with setting up or delete unwanted apps on my phone, appeared she seemed knowledgeable and confidence for that but turn out the problems remain. At all times (10-15 mins) I spent there never one moment she seems or appears to be pleasant about her job and rush through all questions I asked.
09.201990266att
Not to my surprise when I see this place has 2.5 stars. The customer services who help me was seems either rude or don't have enough experiences or customer services training skills. I walked in to pay my bills and as she was printing my receipt she answered the phone and walked away for about 5 minutes which I thought she probably went to get my receipt that printed to printer in back office then she came back to get my receipt from printer that locate just underneath the counter where she was helping me. Then I asked her questions that has to do with setting up or delete unwanted apps on my phone, appeared she seemed knowledgeable and confidence for that but turn out the problems remain. At all times (10-15 mins) I spent there never one moment she seems or appears to be pleasant about her job and rush through all questions I asked.
09.201990266att
Not to my surprise when I see this place has 2.5 stars. The customer services who help me was seems either rude or don't have enough experiences or customer services training skills. I walked in to pay my bills and as she was printing my receipt she answered the phone and walked away for about 5 minutes which I thought she probably went to get my receipt that printed to printer in back office then she came back to get my receipt from printer that locate just underneath the counter where she was helping me. Then I asked her questions that has to do with setting up or delete unwanted apps on my phone, appeared she seemed knowledgeable and confidence for that but turn out the problems remain. At all times (10-15 mins) I spent there never one moment she seems or appears to be pleasant about her job and rush through all questions I asked.
09.2019Anna
Walked in to activate phone. Waited in line spoke to mark Anthony who immediately apologised saying "I am new' and don't no what to do". "Let me ask a manager to help" I am understanding but after 45 minutes I am still waiting with nothing but an apology."
09.2019Anna
Walked in to activate phone. Waited in line spoke to mark Anthony who immediately apologised saying "I am new' and don't no what to do". "Let me ask a manager to help" I am understanding but after 45 minutes I am still waiting with nothing but an apology."
09.2019Anna
Walked in to activate phone. Waited in line spoke to mark Anthony who immediately apologised saying "I am new' and don't no what to do". "Let me ask a manager to help" I am understanding but after 45 minutes I am still waiting with nothing but an apology."
09.2019Anna
Walked in to activate phone. Waited in line spoke to mark Anthony who immediately apologised saying "I am new' and don't no what to do". "Let me ask a manager to help" I am understanding but after 45 minutes I am still waiting with nothing but an apology."
09.2019Anna
Walked in to activate phone. Waited in line spoke to mark Anthony who immediately apologised saying "I am new' and don't no what to do". "Let me ask a manager to help" I am understanding but after 45 minutes I am still waiting with nothing but an apology."
09.2019Mari
First time I waited for and hour and a Half to get some service. Employees work as fast as a turtle. I left in such a hurry that I forgot my Drivers License. I went back to get it the next day and they informed me that the manager took the Ids to be shipped back. Its been a month and a half and i never got my it over the mail. The warranty exchange phone I received turned off at 30-50% of battery life asking to be charged. I went to turn it back in to them and they gave me a different one. It only worked 3 weeks and It just turned off. Ive been a few days without my phone. They are suppose to give me another one lets see how the 3rd phone does. I still need to go to the DMV to get my Drivers License and again the employees do not care about you're waiting time.
09.2017Mari
First time I waited for and hour and a Half to get some service. Employees work as fast as a turtle. I left in such a hurry that I forgot my Drivers License. I went back to get it the next day and they informed me that the manager took the Ids to be shipped back. Its been a month and a half and i never got my it over the mail. The warranty exchange phone I received turned off at 30-50% of battery life asking to be charged. I went to turn it back in to them and they gave me a different one. It only worked 3 weeks and It just turned off. Ive been a few days without my phone. They are suppose to give me another one lets see how the 3rd phone does. I still need to go to the DMV to get my Drivers License and again the employees do not care about you're waiting time.
09.2017Regis
I missed the free sock give away for Valentines day. I called into this location today to see if I could still pick up a pair. The lady I spoke to said I could. I drove there (during rush hour) to pick them up. When I arrived a guy approached me (he looked angry even before he "greeted" me) and I explained what I had been told. He said something to the effect of "who the crap told you that" and went to ask his manager. He came back saying his manager had I couldn't. He didn't offer his condolences or an apology (his face looked pissed off during the entire encounter). I went to two other T-Mobile stores and BOTH of them were happy to give me socks. I don't know why this store couldn't. I am literally going out of my way to give them free advertising.
09.2017Regis
I missed the free sock give away for Valentines day. I called into this location today to see if I could still pick up a pair. The lady I spoke to said I could. I drove there (during rush hour) to pick them up. When I arrived a guy approached me (he looked angry even before he "greeted" me) and I explained what I had been told. He said something to the effect of "who the crap told you that" and went to ask his manager. He came back saying his manager had I couldn't. He didn't offer his condolences or an apology (his face looked pissed off during the entire encounter). I went to two other T-Mobile stores and BOTH of them were happy to give me socks. I don't know why this store couldn't. I am literally going out of my way to give them free advertising.
09.2017Mari
First time I waited for and hour and a Half to get some service. Employees work as fast as a turtle. I left in such a hurry that I forgot my Drivers License. I went back to get it the next day and they informed me that the manager took the Ids to be shipped back. Its been a month and a half and i never got my it over the mail. The warranty exchange phone I received turned off at 30-50% of battery life asking to be charged. I went to turn it back in to them and they gave me a different one. It only worked 3 weeks and It just turned off. Ive been a few days without my phone. They are suppose to give me another one lets see how the 3rd phone does. I still need to go to the DMV to get my Drivers License and again the employees do not care about you're waiting time.
09.2017Mari
First time I waited for and hour and a Half to get some service. Employees work as fast as a turtle. I left in such a hurry that I forgot my Drivers License. I went back to get it the next day and they informed me that the manager took the Ids to be shipped back. Its been a month and a half and i never got my it over the mail. The warranty exchange phone I received turned off at 30-50% of battery life asking to be charged. I went to turn it back in to them and they gave me a different one. It only worked 3 weeks and It just turned off. Ive been a few days without my phone. They are suppose to give me another one lets see how the 3rd phone does. I still need to go to the DMV to get my Drivers License and again the employees do not care about you're waiting time.
09.2017Mari
First time I waited for and hour and a Half to get some service. Employees work as fast as a turtle. I left in such a hurry that I forgot my Drivers License. I went back to get it the next day and they informed me that the manager took the Ids to be shipped back. Its been a month and a half and i never got my it over the mail. The warranty exchange phone I received turned off at 30-50% of battery life asking to be charged. I went to turn it back in to them and they gave me a different one. It only worked 3 weeks and It just turned off. Ive been a few days without my phone. They are suppose to give me another one lets see how the 3rd phone does. I still need to go to the DMV to get my Drivers License and again the employees do not care about you're waiting time.
09.2017Artur
Probabbly this is a worst store ever. They have the poorest customer service. They probably don't care that they are loosing customers. Currently waiting for more than 20 minutes and 3 sales associate helping just helping 1 customer and the other 2 just chilling staying in front of the computers. Dear T momile corporate consider to hire better store manager. You are gaining more and more 1 stars. This not good for uncareer reputation.
09.2017Regis
I missed the free sock give away for Valentines day. I called into this location today to see if I could still pick up a pair. The lady I spoke to said I could. I drove there (during rush hour) to pick them up. When I arrived a guy approached me (he looked angry even before he "greeted" me) and I explained what I had been told. He said something to the effect of "who the crap told you that" and went to ask his manager. He came back saying his manager had I couldn't. He didn't offer his condolences or an apology (his face looked pissed off during the entire encounter). I went to two other T-Mobile stores and BOTH of them were happy to give me socks. I don't know why this store couldn't. I am literally going out of my way to give them free advertising.
09.2017Artur
Probabbly this is a worst store ever. They have the poorest customer service. They probably don't care that they are loosing customers. Currently waiting for more than 20 minutes and 3 sales associate helping just helping 1 customer and the other 2 just chilling staying in front of the computers. Dear T momile corporate consider to hire better store manager. You are gaining more and more 1 stars. This not good for uncareer reputation.
09.2017Regis
I missed the free sock give away for Valentines day. I called into this location today to see if I could still pick up a pair. The lady I spoke to said I could. I drove there (during rush hour) to pick them up. When I arrived a guy approached me (he looked angry even before he "greeted" me) and I explained what I had been told. He said something to the effect of "who the crap told you that" and went to ask his manager. He came back saying his manager had I couldn't. He didn't offer his condolences or an apology (his face looked pissed off during the entire encounter). I went to two other T-Mobile stores and BOTH of them were happy to give me socks. I don't know why this store couldn't. I am literally going out of my way to give them free advertising.
09.2017Regis
I missed the free sock give away for Valentines day. I called into this location today to see if I could still pick up a pair. The lady I spoke to said I could. I drove there (during rush hour) to pick them up. When I arrived a guy approached me (he looked angry even before he "greeted" me) and I explained what I had been told. He said something to the effect of "who the crap told you that" and went to ask his manager. He came back saying his manager had I couldn't. He didn't offer his condolences or an apology (his face looked pissed off during the entire encounter). I went to two other T-Mobile stores and BOTH of them were happy to give me socks. I don't know why this store couldn't. I am literally going out of my way to give them free advertising.
09.2017Artur
Probabbly this is a worst store ever. They have the poorest customer service. They probably don't care that they are loosing customers. Currently waiting for more than 20 minutes and 3 sales associate helping just helping 1 customer and the other 2 just chilling staying in front of the computers. Dear T momile corporate consider to hire better store manager. You are gaining more and more 1 stars. This not good for uncareer reputation.
09.2017Artur
Probabbly this is a worst store ever. They have the poorest customer service. They probably don't care that they are loosing customers. Currently waiting for more than 20 minutes and 3 sales associate helping just helping 1 customer and the other 2 just chilling staying in front of the computers. Dear T momile corporate consider to hire better store manager. You are gaining more and more 1 stars. This not good for uncareer reputation.
09.2017Artur
Probabbly this is a worst store ever. They have the poorest customer service. They probably don't care that they are loosing customers. Currently waiting for more than 20 minutes and 3 sales associate helping just helping 1 customer and the other 2 just chilling staying in front of the computers. Dear T momile corporate consider to hire better store manager. You are gaining more and more 1 stars. This not good for uncareer reputation.
09.2017