jewelry store
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Kay Jewelers in Hinesville (755 Oglethorpe Hwy Ste. 101, GA 31313)
About:
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Kay Jewelers is located in Hinesville (Georgia state) on the street of 755 Oglethorpe Hwy Ste. 101. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1912-369-0083. You can get more information from their website: https://stores.kay.com/ga/hinesville/2812?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Kay Jewelers quickly are 31.824775, -81.600343. Scroll down to find out opening hours, reviews and other important information about Kay Jewelers.
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Available amenities
Payments
- Cheques
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
- Delivery same day
Unavailable amenities
Service options
- Delivery
Jessica
This location and the staff is the worst. Asia and Bri are both rude. They have had my bracelet for two weeks, called them today to find out the bracelet has been back for three days, Noone called or emailed me about it. Then they want to have an attitude because I want "MY" bracelet and would not let anyone else pick up the bracelet even with the repair ticket. This location and the staff here are a joke.
01.2022Jazmyn
Love going here. Staff is friendly and not just out to make a sale but to ensure the customer is satisfied. Some days I walk in to look and others I make a purchase. Neither day am I pressured.
01.2022Jessica
I got my wedding set from here. I ended up losing my engagement ring. We went in there to humor the idea of another one but really, we already found my same exact one online. I told the employee I did NOT want another band. Just MY ring. After my husband asked me to go wait in the car, she kept being really pushy and kept pressuring him to spend loads of money on rings I didn’t even like or want!!! So rude and honestly very distasteful. I don’t like going in here in general. This just added to my already lacking care for the place. The sad part about it, it’s not just this location. The chain itself tends to be like this. I’m all for earning commission but being pushy is tacky and overwhelming.
12.2021Letitia
I wish that I could give this store 0 stars. I bought a warranty for my necklaces. When I purchased the warranty I was told of the necklace broke that they would repair it and if they could not repair it they would replace it. The necklace broke and they refused to repair it they refused to refund me any of my money and they also refused to replace it. They did offer for me to buy a more expensive necklace and I could pay the difference. This store is the WORST. The service is horrible and they will rip you off by offering you a warranty that they refuse to honor. Thanks a lot Frank.
12.2021Walt
Very poor experience with Hinesville Georgia store. Cannot size correctly. Once ring was back after 2 sizing attempts still wrong. Then 2 days later a stone fell out. Needless to say we returned and got refund. Stay away at all costs!!!!!!!!! Update, we are still waiting for refund on return from August 18th. Tried calling store manager, never there, doesn't answer emails. Had to call the toll free customer service and found out check was just mailed yesterday August 31st, despite Hinesville store telling us 7-10 business days. Crooked liars for sure. Head my word stay away!!!!
12.2021C
I wish I could give this location 5 stars due to Miss Cheryl's attentiveness, but the fact that I was about to pay over 700 dollars for a ring I found on the Kay website for 359 dollars, with no information other than the research I did myself (all for the sake of commission) does NOT sit well with me. Very disappointed and will continue to shop w Kay, but keep my purchases online from now on.
12.2021Luchanna
Horrible customer service. So eagerly to help when I was purchasing item. I was unsatisfied with my earrings I purchased. I went back to Kay Jewelery and Frank acted like he didn’t know me. When he told me his whole life story how his son and wife were sick. I think now it was a way for me to feel sorry for him. I was told I could only receive a check Refund I’m the mail. Since the store doesn’t keep cash. If I would of know that I would of used my debit card/credit card. I asked if I could come back tomorrow when they would have cash on hands. Frank stated just call I have no idea. Great customer service I would not make my customer call and suggest to call other stores. I should of listen to my daughter she stated mom don’t shop at Kay the merchandise is cheap and over priced and frank and that store have horrible customer service. I’m going to drive to Jacksonville so I can get some decent customer service. I found a pair of earrings better quality for 60% cheaper. I think us consumers forget ! It’s better to go to a jeweler instead a chain always going to be cheaper Jewelery at a higher price!
12.2019damien
Went with the wife to browse the necklaces. The lady working greeted us immediately and pointed us directly to what we asked for, which was nice. The saleslady wasn't pushy or only showing us the pricey pieces and encouraged my wife to try on everything that caught her eye. I regret not getting her name, but she was late 30's Latino woman with a slight accent. Amazing employee and amazing service. I walked out with two necklaces and a set of earrings, all because of her help. I'll be back just because of her.
12.2019Quesadilla
Now this is going to be my THIRD time putting in a review for these people. I want to start off by saying that there are some gems that work there and are the sweetest and most kind souls you will find. Also that I thought the issue was only the manager which I dealt with many a time in clothing that made my appearance not of the high paying variety, which impacted greatly my experience with them. HOWEVER, it is more of the employees than i thought. I called in today to ask if I can pay over the phone with them and to get the number, even though they wholeheartedly gave me the information before I could even finish my sentence after that the gentleman that answered the phone hung up on me. Today I paid my last bill, and it’ll be the last time in that specific store.
12.2018Gregory
Short version: I ordered a ring that was not in the store. Kays didn't actually order it. When we called about it a second time, the sales rep fixed the problem by discounting another ring. Longer version: I went to Kay Jewelers to buy a ring at Black Friday prices ($40) from the advertisement. They were out of stock for that ring, so I had to order it from a sales rep in the store. I was told I would be called when it arrived within the next two weeks. Two weeks went by, and I called for an order update. It had not arrived in the store yet. The sales rep said she would call or e-mail met once she figured out what the hold up was. She never followed up with me. I called the store again 12/18 to check up on this ring. I was informed it was no longer available. "What do you mean 'no longer available,'" I asked, "I ordered this ring when it was available." "I'm sorry, sir. There is nothing further we can do to help you," the male rep replied. "This is a screw up that was made by your store. I have a wife that is expecting a ring for Christmas which was ordered over a month before the holiday." The male offered to call me back. When they called back, they offered a double halo for the same price. But, we had to check it out today as they would not hold it. When we came in, we weren't crazy about it, but they significantly discounted the ring because of the trouble caused by the screw up. The situation would have been better had they ordered the ring the first time, but it ended much better than it could have thanks to the sales representatives.
12.2017