jewelry store
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Zales in Atlanta (2860 Cumberland Mall Suite 1376, GA 30339)
About:
Chain retailer offering a wide variety of diamond & precious jewelry in classic & designer styles.
Zales is located in Atlanta (Georgia state) on the street of 2860 Cumberland Mall Suite 1376. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1678-305-7335. You can get more information from their website: https://stores.zales.com/ga/atlanta/5960?cid=seo-listings. The coordinates that you can use in navigation applications to get to find Zales quickly are 33.880071, -84.468561. Scroll down to find out opening hours, reviews and other important information about Zales.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Offerings
- Repair services
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
TLJ
Wendy and David was amazing. I can’t even put into words how happy I am. My cross on my necklace broke (I don’t how) but I came in and they helped me and replaced my cross. The customer service was amazing.
07.2022Jada
I went yesterday to inquire about an engagement ring. When I walked up the “manager on duty” said hi and continued to look down and text and I sat there for about 30 seconds before she even looked up to see what I needed. Even if I wanted to buy something from here I wouldn’t.
07.2022Ellen
Customer service is really bad at this location.Not alot of help with Services.Only 2 people working.Manager didn't see me in his store.
07.2022Chanelle
If I could give zero stars I would. I recently made a purchase online and needed to return the item. I called customer care and was advised I can mail the item back or go into the store and make a return. Once I entered the store I spoke with a gentleman. I showed him the item and he stated he was going to speak with his manager. He comes back and says my manager said we can’t do a return because you didn’t buy it here. I told him about my conversation with customer service and he just shrugged his shoulders. I called customer service back and they advised the store was wrong for turning me away and it’s Zales policy to be able to make non customized returns in the store. The customer service rep called the store multiple times and was unable to get anyone on the phone. However she spoke with someone at the arbor place location and they said they would gladly assist me. I drove to that location and made my return with ease. I will never support the Cumberland mall location EVER.
01.2022Jose
Customer service friendliness and knowledge of product is lacking. Disappointed that the clerks did not make an effort to at least try their best in explaining the types of gold or silver jewelry available. I visited the store during non peak hours.
01.2022Jasmine
My experience at this store was horrible. I came here to return an item that I had bought and no longer wanted. An employee by the name of Wendy came over to assist. I gave her the items and stated that I would like to return them. She then asked for my receipt so I showed her my e-receipt that I was sent from Zales and she proceeded to tell me that she couldn’t use it because it was not a receipt. She asked for my phone number and said the transaction was no pulling up. Then told me that she would have to find another way to look up the transaction because I didn’t have a barcode. I informed Wendy that the receipt did indeed have a bar code at the bottom. Wendy appeared irritated with me for some reason. She asked to see the e-receipt again and after scanning the bar code (which she was insisting I didn’t have) she was able to pull up the transaction. Wendy asked to see my card and said the refund had been placed on the card. I informed Wendy that my receipt states that I paid a portion in cash and a portion on my card and that should be the manner in which I was to be refunded. She rudely cut me off and said that my e-receipt didn’t state that. Again, I showed her the e-receipt to validate what I was telling her. She proceed to wave her eyeglasses in my face and say “I know what I saw and there’s nothing I can do, everything is going back on your card”. For one, there was no reason for her to raise her voice. Two, she absolutely should not for any reason start waving her glasses in my face. Three, she never read the e-receipt because she said that she needed a paper receipt for the return. It looks to me that Wendy has a very bad attitude and clearly was not in the mood to deal with any customers today. She is unprofessional, rude, careless, aggressive, lacked understanding, has a terrible attitude and customer service clearly does not mean anything to her because she definitely failed to provide that.
10.2021EPOLLARD25
All around awesome shopping experience!!!! The Store Manager Sharon was very friendly, helpful, professional and she had a plethora of knowledge on the specific product that I wanted and other products as well. She catered to my needs through the entire process and was very kind from the moment I walked into the store, all the way up to end of my purchase! Kudos to her and thank you for an amazing experience!
10.2021Jenna
A LIFETIME warranty is NOT a LIFETIME warranty if a company voids the lifetime portion when said company fails in repairing something that they insured causing need for replacement. Shop on Amazon, it’s cheaper for just as good of quality and the company won’t lie and claim a “lifetime” warranty.
10.2021Ibrahim
Very good and helpful customer service. Sherry was able to get me the ring I wanted for a great deal, even solve the complications we ran into completing my order. I'd definitely recommend Sherry and Wendy
10.2021Koral
Tiffany is a horrible sales associate. I purchased a ring from this location after being assured by Tiffany that the ring could be resized. Shortly after I leave the store, I receive a voicemail from her stating that she just found out that the ring couldn't be resized. I called her back wanting to know what other options I had and not only was she rude, but she hung up on me without good reason. I called back several times and still no answer. After calling several times, she finally answers and does not bother to apologize. She kept defending herself and how she wasn't aware that the ring couldn't be resized. It's her job to ensure this prior to assuring me that this could be done, especially since she knew I was on a time crunch and needed the ring ASAP. Her attitude and behavior was completely unacceptable and she should be fired.
10.2019