cell phone store
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T-Mobile in Chicago (824 W North Ave, IL 60642)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Chicago (Illinois state) on the street of 824 W North Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13128670415. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-chicago-il-60642-9931?utm_source=google&utm_medium=lastmile&utm_campaign=9931. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 41.911327, -87.649716. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Samantha
I needed to get a new SIM card for my iphone and Nate was so helpful! I went on my lunch break and he was so quick. The store is very clean and the staff are so nice.
07.2022Victoria
Debbie was fabulous. Answered all of our questions and guided us through the process of switching from AT&T. She was friendly and valued our questions and opinions.
07.2022Samantha
I needed to get a new SIM card for my iphone and Nate was so helpful! I went on my lunch break and he was so quick. The store is very clean and the staff are so nice.
07.2022Victoria
Debbie was fabulous. Answered all of our questions and guided us through the process of switching from AT&T. She was friendly and valued our questions and opinions.
07.2022CHACH
Wow. Because of past experiences, I have grown to appreciate corporate stores. This one is at the top. Great environment, everyone polite and collected. Eddie knew his stuff, listened to what I needed and connected the dots. I had called to check if a phone was there, they held it for me and changed everything over quickly. Officially "MY T Store."
06.2022Lauren
Stella was stellar. She was quick, patient and very very helpful. This is the only t mobile I go to!
06.2022CHACH
Wow. Because of past experiences, I have grown to appreciate corporate stores. This one is at the top. Great environment, everyone polite and collected. Eddie knew his stuff, listened to what I needed and connected the dots. I had called to check if a phone was there, they held it for me and changed everything over quickly. Officially "MY T Store."
06.2022Lauren
Stella was stellar. She was quick, patient and very very helpful. This is the only t mobile I go to!
06.2022E
As a life long sprint customer, the transition to t-mobile has been horrible. This store in particular was the worst experience I’ve had at a cellular retail store. The associate was rude and unhelpful. I was trying to upgrade my current phone and was accused by the associate of tampering with and removing the water damage indicator when I’ve never even opened the side compartment of my phone. The associate did not assist in offering other solutions and told me nothing could be done with the upgrade. For someone whose been a loyal customer to sprint for the last 25 years this has been an incredibly disappointing experience. This is the WORST customer service I’ve experienced and I would not recommend this T-Mobile location to anyone.
03.2022Vicegerent
Friendly counter service and helpful when I walked in to request some changes to my account
03.2022E
As a life long sprint customer, the transition to t-mobile has been horrible. This store in particular was the worst experience I’ve had at a cellular retail store. The associate was rude and unhelpful. I was trying to upgrade my current phone and was accused by the associate of tampering with and removing the water damage indicator when I’ve never even opened the side compartment of my phone. The associate did not assist in offering other solutions and told me nothing could be done with the upgrade. For someone whose been a loyal customer to sprint for the last 25 years this has been an incredibly disappointing experience. This is the WORST customer service I’ve experienced and I would not recommend this T-Mobile location to anyone.
03.2022Vicegerent
Friendly counter service and helpful when I walked in to request some changes to my account
03.2022Rui
Brought my phone in for a screen protector replacement, which is free under the insurance I purchased with T-Mobile. They did not have the 11 in stock. And lady who worked there LIED to me about how the 13 pro max screen protector won't work on the 11 because the protector will cover the “sensors”.
02.2022Rui
Brought my phone in for a screen protector replacement, which is free under the insurance I purchased with T-Mobile. They did not have the 11 in stock. And lady who worked there LIED to me about how the 13 pro max screen protector won't work on the 11 because the protector will cover the “sensors”.
02.2022J
Beware my fellow Chicagoans! These T-Mobile employees are outside of the store preying on customers who are parking at their end of the parking lot. As I walked toward my car, I’ve personally witnessed the two employees in the picture call the towing company to tow cars away of customers who are shopping at the plaza. I saw an older gentleman (who was one of many victims in all of this) asking the T-Mobile employees if they’ve seen his car and they simply said that there was nothing they could do about it and laughed whenever he walked away. I’m a big fan of T-Mobile and have been a long time customer of them for over 10 years. But seeing these employees who are trying to kill time by engaging in this type of behavior is disheartening. All, please be careful out there when parking in this area!
08.2021Dimitar
The worst experience I ever had in T-Mobile. I 've lost an hour there and the employee didn't even fix my issue, so I have to go back there again. Don't go at this location. The employees are disrespectful, moreover a single employee was trying to take care of multiple customers at the same time, which slowed down the whole process. In my humble opinion they should close this location. Don't waist your time going there, it's no use.
08.2021DAVID
Great service!!!!!! They are very knowledgeable on all the new devices on the market as well as all the current offers so you get the most for your money. Thanks David and Roberto I’ll definitely keep coming back to your store for my business account 🙌
08.2021J
Beware my fellow Chicagoans! These T-Mobile employees are outside of the store preying on customers who are parking at their end of the parking lot. As I walked toward my car, I’ve personally witnessed the two employees in the picture call the towing company to tow cars away of customers who are shopping at the plaza. I saw an older gentleman (who was one of many victims in all of this) asking the T-Mobile employees if they’ve seen his car and they simply said that there was nothing they could do about it and laughed whenever he walked away. I’m a big fan of T-Mobile and have been a long time customer of them for over 10 years. But seeing these employees who are trying to kill time by engaging in this type of behavior is disheartening. All, please be careful out there when parking in this area!
08.2021Dimitar
The worst experience I ever had in T-Mobile. I 've lost an hour there and the employee didn't even fix my issue, so I have to go back there again. Don't go at this location. The employees are disrespectful, moreover a single employee was trying to take care of multiple customers at the same time, which slowed down the whole process. In my humble opinion they should close this location. Don't waist your time going there, it's no use.
08.2021DAVID
Great service!!!!!! They are very knowledgeable on all the new devices on the market as well as all the current offers so you get the most for your money. Thanks David and Roberto I’ll definitely keep coming back to your store for my business account 🙌
08.2021