cell phone store Closed Now

Verizon Authorized Retailer — Mobile Generation in Chicago (1300 W Madison St, IL 60607)

4.4 (10 reviews)


Verizon Authorized Retailer — Mobile Generation Logo

Telecommunications store offering cell phones, wireless plans, accessories & more.

Verizon Authorized Retailer — Mobile Generation is located in Chicago (Illinois state) on the street of 1300 W Madison St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13128466449. You can get more information from their website: http://www.themobilegeneration.com/?y_source=1_NjE5MDE5My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer — Mobile Generation quickly are 41.881764, -87.659885. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer — Mobile Generation.

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Available amenities


  • LGBTQ+ friendly


  • Debit cards
  • NFC mobile payments


  • Quick visit


  • Wheelchair-accessible entrance

Service options

  • Kerbside pickup
  • In-store pickup
  • In-store shopping

From the business

  • Identifies as women-owned

Health and safety

  • Make an appointment in advance
  • Customers wear masks
  • Staff required to disinfect surfaces between visits

Unavailable amenities


  • Wheelchair-accessible car park




Are the opening hours of Verizon Authorized Retailer — Mobile Generation up to date? Is the place part of a chain store? Verizon Authorized Retailer — Mobile Generation is my place. Can I manage it? What categories is Verizon Authorized Retailer — Mobile Generation listed in? How is Verizon Authorized Retailer — Mobile Generation rated? What is the address of Verizon Authorized Retailer — Mobile Generation? How to Get in Touch With Verizon Authorized Retailer — Mobile Generation?

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Reviews about Verizon Authorized Retailer — Mobile Generation - 10


Chris at the West Loop Verizon store on Madison in Chicago was the best! Very courteous, professional, patient, caring, and personable. Thank you for rescuing me with an updated phone. 👍



Great Customer Service. But, I took issue with the smell and Dog Hair on the carpet. It's good they allow Dogs in the store, but an occasional vacuum and odor control air freshener wouldn't hurt. Some Customers might have allergies.



Jocelyn is very knowledgeable, efficient and friendly. She was the only one working and tried to help all the customers at the same time which made people wait. Not her fault, she dealt with it with calmness and professionalism.



SCAM!!!!!! Beware of this place, Christopher took advantage of my boyfriend and I and charged him an extra $600 after losing his phone and already paying off $500 from the old device. He talks you up and seems very friendly in nice to hide the fact he’s taking your money! Since we were such “nice” customers he gave us free portable chargers and screen protectors (which he didn’t put on correctly) and sent us on our way. Store has horrible customer service, I feel as though everyone in there knows what he has done and is refusing to answer our calls to figure out the situation. Called off a different phone and of course they answered, once we asked if Christopher was in they left us on hold and never. came back to the phone because he was “sick” whole place is a scam do not wish it upon anyone, christopher needs to be fired.



Chris provided an exceptionally good service. He is competent, professional, kind, and prioritizes the client’s needs. I decided if I’ll need another phone and/or additional lines and/or services, I’ll go back to this store because of him.



Jocelyn was amazing. She was very knowledgeable and a huge help. I came in very upset and she was such a kind person, it completely turned my mood around. It's nice when people are so great. Its usually dreadful having to go buy new cellphone, but I'd recommend anyone to go here and work with Jocelyn! Thank you again. I was just now in here a second time, I guess that first review never posted. I worked with Chris and he was so helpful and kind! He was so knowledgable and made the process of getting a new phone so easy! This location truly has the best workers ever! Thank you both!



Jocelyn did a great job walking me through a new phone purchase and the steps to transfer data from my old phone to the new. She was very clear about the cost of the upgrade. Excellent customer service!



I had a great experience at this store. Chris helped me out with a new 5G eSIM on my new phone. The process was seamless and everything worked at intended.



He was incredible! He gave me such a great overview of all the promotions I was eligible for and also provided me with great tips for improving the battery life of my phone.



Christopher was an amazing tech. He's friendly, helpful and very patient so is Jocelyn. She's also amazing


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Opening Hours:

Closed Now
  • Monday 10:00 AM - 7:00 PM
  • Tuesday 10:00 AM - 7:00 PM
  • Wednesday 10:00 AM - 7:00 PM
  • Thursday 10:00 AM - 7:00 PM
  • Friday 10:00 AM - 7:00 PM
  • Saturday 10:00 AM - 7:00 PM
  • Sunday 11:00 AM - 5:00 PM


  • google logo
    Total votes: 461
    Votes distribution:
    1: 19
    2: 5
    3: 4
    4: 22
    5: 411



  • Verizon Authorized Retailer — Mobile Generation Logo
    This place is part of the Verizon Authorized Retailer — Mobile Generation. This chain has places in other locations.

Popular Hours:

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Place last updated at: 23-07-2022 11:00:58