Costco Wireless T-Mobile Authorized Dealer in Niles (7311 N Melvina Ave, IL 60714)

Melissa

This distributor is the worst. Bought 3 very expensive ($3000) phones at the Niles Costco and was told there was a $200 incentive to buy a Note 8 ONLY through Costco. I bought 2 Note 8's and then later when logging onto the Verizon site, that 'exclusive' offer was the first thing that popped up. It was a busy day and the agent rushed through our order. I told them repeatedly that we wanted the unlimited plan. A couple days later, I called Verizon to check on a suspicious 4th phone added to our bill and then also noticed that we had a 12gig plan!! I explained the lousy experience we had with WA in Costco and Verizon was appalled and said they'd address it with them. I'm writing this review because after calling WA repeatedly - since the kiosk manager said there was nothing he could do - I've still not heard back from them. I'll deal with Verizon directly from here on. Don't buy your phones from Costco. There is ZERO benefit. And don't give Wireless Advocates your business. They are misleading and misinformed. After reading the review from an ex-employee, I begin to understand why they're so sloppy. I'd give them 0 stars if that was possible.