shipping and mailing service
Closed Now
UPS in Lexington (1702 Mercer Rd, KY 40511)
About:
Visit UPS Customer Center in LEXINGTON, a self-service location to drop off pre-packaged pre-labeled shipments, create a new shipment using a self-service kiosk, print mobile shipping labels, and utilize Hold for Pick Up services. Usually located on-site at UPS distribution or operation facilities.
UPS is located in Lexington (Kentucky state) on the street of 1702 Mercer Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18887425877. You can get more information from their website: https://locations.ups.com/ky/lexington/customer-center-006686.html. The coordinates that you can use in navigation applications to get to find UPS quickly are 38.075291, -84.527380. Scroll down to find out opening hours, reviews and other important information about UPS.
Have you noticed incorrect information? Contact us and send us the details!
Available amenities
Accessibility
- Wheelchair-accessible entrance
Service options
- Delivery
Sauve
It’s okay company but they don’t pay the loader’s and the unloaders
08.2022Sauve
It’s okay company but they don’t pay the loader’s and the unloaders
08.2022Sauve
It’s okay company but they don’t pay the loader’s and the unloaders
08.2022Sauve
It’s okay company but they don’t pay the loader’s and the unloaders
08.2022Arin
Don’t call the 800 phone number if you want help from this location. I called to get a package held and got confirmation it would be, showed up to pick it up a few days later and they said they never got it. Zero help.
08.2022Arin
Don’t call the 800 phone number if you want help from this location. I called to get a package held and got confirmation it would be, showed up to pick it up a few days later and they said they never got it. Zero help.
08.2022Arin
Don’t call the 800 phone number if you want help from this location. I called to get a package held and got confirmation it would be, showed up to pick it up a few days later and they said they never got it. Zero help.
08.2022Arin
Don’t call the 800 phone number if you want help from this location. I called to get a package held and got confirmation it would be, showed up to pick it up a few days later and they said they never got it. Zero help.
08.2022Linda
Sent 3 boxes 7/26/22 to be delivered 7/29/22 cost $99. One box delivered to porch timely 7/29. Other 2 boxes arrived 7/30 - left on the street near mailbox up the hill from the house. Recipient is 86 year old woman with a walker. Fortunately a family member driving by delivered the boxes to her in afternoon. Terrible service for disabled senior and a cost of $99.
07.2022Linda
Sent 3 boxes 7/26/22 to be delivered 7/29/22 cost $99. One box delivered to porch timely 7/29. Other 2 boxes arrived 7/30 - left on the street near mailbox up the hill from the house. Recipient is 86 year old woman with a walker. Fortunately a family member driving by delivered the boxes to her in afternoon. Terrible service for disabled senior and a cost of $99.
07.2022Linda
Sent 3 boxes 7/26/22 to be delivered 7/29/22 cost $99. One box delivered to porch timely 7/29. Other 2 boxes arrived 7/30 - left on the street near mailbox up the hill from the house. Recipient is 86 year old woman with a walker. Fortunately a family member driving by delivered the boxes to her in afternoon. Terrible service for disabled senior and a cost of $99.
07.2022Linda
Sent 3 boxes 7/26/22 to be delivered 7/29/22 cost $99. One box delivered to porch timely 7/29. Other 2 boxes arrived 7/30 - left on the street near mailbox up the hill from the house. Recipient is 86 year old woman with a walker. Fortunately a family member driving by delivered the boxes to her in afternoon. Terrible service for disabled senior and a cost of $99.
07.2022Chad
Staff were friendly and courteous. Got my package promptly. Did not like that I had to travel to the main hub when there was several UPS Stores along the way.
02.2022Al
Said my package was delivered but never received it, and could not get any help. Very unprofessional, and waste of money.
02.2022Chad
Staff were friendly and courteous. Got my package promptly. Did not like that I had to travel to the main hub when there was several UPS Stores along the way.
02.2022Al
Said my package was delivered but never received it, and could not get any help. Very unprofessional, and waste of money.
02.2022Chad
Staff were friendly and courteous. Got my package promptly. Did not like that I had to travel to the main hub when there was several UPS Stores along the way.
02.2022Al
Said my package was delivered but never received it, and could not get any help. Very unprofessional, and waste of money.
02.2022Chad
Staff were friendly and courteous. Got my package promptly. Did not like that I had to travel to the main hub when there was several UPS Stores along the way.
02.2022Al
Said my package was delivered but never received it, and could not get any help. Very unprofessional, and waste of money.
02.2022Anamaria
My package had a red FRAGIL label on it but when I arrived at the facility for pick up the box speared to have been tossed or kicked around and it was ripped... UPS HAS THE WORST CUSTOMER SERVICE EVER!!! I HAVE BEEN ON THE PHONE FOR 20 MINUTES TRYING TO SPEAK WITH SOMEONE AND THE AUTOMATED SYSTEM KEEPS ME PUSHING AROUND!!! I WISH I COULD GIVE YOU NEGATIVE STARS!!!!!
12.2021Anamaria
My package had a red FRAGIL label on it but when I arrived at the facility for pick up the box speared to have been tossed or kicked around and it was ripped... UPS HAS THE WORST CUSTOMER SERVICE EVER!!! I HAVE BEEN ON THE PHONE FOR 20 MINUTES TRYING TO SPEAK WITH SOMEONE AND THE AUTOMATED SYSTEM KEEPS ME PUSHING AROUND!!! I WISH I COULD GIVE YOU NEGATIVE STARS!!!!!
12.2021Anamaria
My package had a red FRAGIL label on it but when I arrived at the facility for pick up the box speared to have been tossed or kicked around and it was ripped... UPS HAS THE WORST CUSTOMER SERVICE EVER!!! I HAVE BEEN ON THE PHONE FOR 20 MINUTES TRYING TO SPEAK WITH SOMEONE AND THE AUTOMATED SYSTEM KEEPS ME PUSHING AROUND!!! I WISH I COULD GIVE YOU NEGATIVE STARS!!!!!
12.2021Anamaria
My package had a red FRAGIL label on it but when I arrived at the facility for pick up the box speared to have been tossed or kicked around and it was ripped... UPS HAS THE WORST CUSTOMER SERVICE EVER!!! I HAVE BEEN ON THE PHONE FOR 20 MINUTES TRYING TO SPEAK WITH SOMEONE AND THE AUTOMATED SYSTEM KEEPS ME PUSHING AROUND!!! I WISH I COULD GIVE YOU NEGATIVE STARS!!!!!
12.2021Logan
It stated that there was an attempt to deliver the package but no one was there. This was being delivered to a business that was open during those hours. Obviously the driver wasn't doing there job, but customer service could care less. No notifications were made stating that it was sent to a UPS access center and it is now being sent back to the sender. I placed the order on April 5, 2021 and as of August 2, 2021 it is still unsure when I will receive it. The automated phone system is made to ensure that you will give up before talking to an actual person. When I finally was able to talk to an actual person all i got was a "Sorry for your luck".
08.2021Lindsey
Package has been delayed repeatedly and delivery date revised multiple times for no reason. Tried calling Lexington customer center in hopes I could just pick the package up myself...only to fight with the ridiculous automated call system for 20 minutes having never spoken to an actual human being, despite being told I'd be connected to an agent. This is a perfect example of how to make your customer feel worthless.
08.2021Logan
It stated that there was an attempt to deliver the package but no one was there. This was being delivered to a business that was open during those hours. Obviously the driver wasn't doing there job, but customer service could care less. No notifications were made stating that it was sent to a UPS access center and it is now being sent back to the sender. I placed the order on April 5, 2021 and as of August 2, 2021 it is still unsure when I will receive it. The automated phone system is made to ensure that you will give up before talking to an actual person. When I finally was able to talk to an actual person all i got was a "Sorry for your luck".
08.2021Logan
It stated that there was an attempt to deliver the package but no one was there. This was being delivered to a business that was open during those hours. Obviously the driver wasn't doing there job, but customer service could care less. No notifications were made stating that it was sent to a UPS access center and it is now being sent back to the sender. I placed the order on April 5, 2021 and as of August 2, 2021 it is still unsure when I will receive it. The automated phone system is made to ensure that you will give up before talking to an actual person. When I finally was able to talk to an actual person all i got was a "Sorry for your luck".
08.2021Lindsey
Package has been delayed repeatedly and delivery date revised multiple times for no reason. Tried calling Lexington customer center in hopes I could just pick the package up myself...only to fight with the ridiculous automated call system for 20 minutes having never spoken to an actual human being, despite being told I'd be connected to an agent. This is a perfect example of how to make your customer feel worthless.
08.2021Logan
It stated that there was an attempt to deliver the package but no one was there. This was being delivered to a business that was open during those hours. Obviously the driver wasn't doing there job, but customer service could care less. No notifications were made stating that it was sent to a UPS access center and it is now being sent back to the sender. I placed the order on April 5, 2021 and as of August 2, 2021 it is still unsure when I will receive it. The automated phone system is made to ensure that you will give up before talking to an actual person. When I finally was able to talk to an actual person all i got was a "Sorry for your luck".
08.2021Lindsey
Package has been delayed repeatedly and delivery date revised multiple times for no reason. Tried calling Lexington customer center in hopes I could just pick the package up myself...only to fight with the ridiculous automated call system for 20 minutes having never spoken to an actual human being, despite being told I'd be connected to an agent. This is a perfect example of how to make your customer feel worthless.
08.2021Lindsey
Package has been delayed repeatedly and delivery date revised multiple times for no reason. Tried calling Lexington customer center in hopes I could just pick the package up myself...only to fight with the ridiculous automated call system for 20 minutes having never spoken to an actual human being, despite being told I'd be connected to an agent. This is a perfect example of how to make your customer feel worthless.
08.2021mark
This review doesn't pertain to the people who work at this location but UPS in general. I was tracking my package with the UPS choice which showed the UPS driver one street over; then tracking it 10 minutes later the same driver that will be delivering my package is across town. Now it's not an important package. I don't need it to live, but from a logistical standpoint how does that make sense? Isn't that a waste of not only time, but gas and not to mention payroll?
08.2020Sarah
Every time a package has been sent to me with UPS ground there is always an issue. Once I received a text notification that said that my package was delivered and that I signed for it, however at the time that the package was delivered I was at work. When I asked who signed for it because I was at work they said my roommate signed. I said I have no roommate, I was then told that the driver had signed for me. Currently it says that an item was delivered to my front door; however there is no item. Another time I was told that even if it says that the item has been delivered I need to wait a few days to make sure that the driver isn't running behind on deliveries. I asked why the driver would say that it was delivered if it hadn't been and after a long awkward pause the manager agreed to call the driver.
08.2020mark
This review doesn't pertain to the people who work at this location but UPS in general. I was tracking my package with the UPS choice which showed the UPS driver one street over; then tracking it 10 minutes later the same driver that will be delivering my package is across town. Now it's not an important package. I don't need it to live, but from a logistical standpoint how does that make sense? Isn't that a waste of not only time, but gas and not to mention payroll?
08.2020Sarah
Every time a package has been sent to me with UPS ground there is always an issue. Once I received a text notification that said that my package was delivered and that I signed for it, however at the time that the package was delivered I was at work. When I asked who signed for it because I was at work they said my roommate signed. I said I have no roommate, I was then told that the driver had signed for me. Currently it says that an item was delivered to my front door; however there is no item. Another time I was told that even if it says that the item has been delivered I need to wait a few days to make sure that the driver isn't running behind on deliveries. I asked why the driver would say that it was delivered if it hadn't been and after a long awkward pause the manager agreed to call the driver.
08.2020mark
This review doesn't pertain to the people who work at this location but UPS in general. I was tracking my package with the UPS choice which showed the UPS driver one street over; then tracking it 10 minutes later the same driver that will be delivering my package is across town. Now it's not an important package. I don't need it to live, but from a logistical standpoint how does that make sense? Isn't that a waste of not only time, but gas and not to mention payroll?
08.2020Sarah
Every time a package has been sent to me with UPS ground there is always an issue. Once I received a text notification that said that my package was delivered and that I signed for it, however at the time that the package was delivered I was at work. When I asked who signed for it because I was at work they said my roommate signed. I said I have no roommate, I was then told that the driver had signed for me. Currently it says that an item was delivered to my front door; however there is no item. Another time I was told that even if it says that the item has been delivered I need to wait a few days to make sure that the driver isn't running behind on deliveries. I asked why the driver would say that it was delivered if it hadn't been and after a long awkward pause the manager agreed to call the driver.
08.2020mark
This review doesn't pertain to the people who work at this location but UPS in general. I was tracking my package with the UPS choice which showed the UPS driver one street over; then tracking it 10 minutes later the same driver that will be delivering my package is across town. Now it's not an important package. I don't need it to live, but from a logistical standpoint how does that make sense? Isn't that a waste of not only time, but gas and not to mention payroll?
08.2020Sarah
Every time a package has been sent to me with UPS ground there is always an issue. Once I received a text notification that said that my package was delivered and that I signed for it, however at the time that the package was delivered I was at work. When I asked who signed for it because I was at work they said my roommate signed. I said I have no roommate, I was then told that the driver had signed for me. Currently it says that an item was delivered to my front door; however there is no item. Another time I was told that even if it says that the item has been delivered I need to wait a few days to make sure that the driver isn't running behind on deliveries. I asked why the driver would say that it was delivered if it hadn't been and after a long awkward pause the manager agreed to call the driver.
08.2020