6 Best financial institution in Atlanta, Georgia (GA) 2024

I am yet another person that got switched to them from Simple. It has been a hassle and then some to get my money out! I got so frustrated from the 2.5hr I was on the phone trying to get my money out I started crying and had to hang up. No one is trained on the phone lines and I got 4 different answers as to how to ask for my money and close the account. I decided to pay the wire transfer fee just to avoid confusion. I’m pretty sure they would have told me my funds “got lost in the mail” or “sent to the wrong address” if I had gone the other route. What an awful bank. ~Rebeccaholt

hello please send my review to the north decatur road location. They don't have anywhere online where i can submit a review. Please let them know they are doing an awesome job. Swati and Allison have the best customer service and allison helped me find some lost deposits. I appreciate all that they do at that branch- Infectious disease specialists of atlanta PC ~Barbara

RUN WITH YOUR MONEY! This is by far the worst bank I have ever dealt with. They are extremely slow and never have change for business accounts. They don't make it a priority to complete transactions in a timely manner including night drops, branch manager is no help he let's the tellers tell him what they are going to do instead of enforcing speedy and good customer service no wonder they have a 2 star rating ~V.

Worst bank I have ever been to. I get it, some locations may be understaffed, but I waited thirty-five minutes in the lobby and still did not get serviced. I had to leave in order to handle other affairs since the one banker on duty in THE ENTIRE BUILDING was busy with the three people in front of me. I would just go to another location altogether, they obviously don’t know what good customer retention can do.. YOUR LOSS! ~Misty

I’ve never been in a Suntrust building that was so useless. They never know what’s going on or what to do. The workers never have the same answers. They only ever have one person working at a time, even when the line is long. They wait for the line to be extremely long before they put more people out to help. I went inside the building twice in two days for a simple money transfer between separate accounts. I had to go in twice for them to give me the right information. It also took them 30 minutes to actually help me. There is only one useful employee and the rest of them are truly incompetent ~Tori

Get the account the service is exceptionally consistent and you will barley have to ask any questions that maybe already answered from the time you talk to a representative. ~Arlene