7 Best loan agency in Atlanta, Georgia (GA) 2024

Ok, I know everyone is having their issues with Truist Bank's recent merger and I know the employees are just screaming and I am feeling everyone's pain as well. However, I have to give an awesome shout out of appreciation to Travis Franklin and David (did not get his last name) at BBT Truist Bank, 855 Peachtree location. The professionalism, and customer service was AMAZING! Mr. Franklin, understood my issue and kept me update as to what was going on, and David also helped with emailing the proper channels to help the issue get resolved. Sometimes, patience and just having the right spirit, can help make any situation less tense. With that said, I know "we" the "public" can be less understanding when something goes wrong, and want it corrected asap. Just remember being respectful and kind to those that are helping "we" the "public" will get you further then coming in yelling and being disrespectful at those that are providing us with customer service. So, if you get a chance swing by 855 Peachtree BBT - Trusit, and ask for Mr. Franklin and David and tell them "keep up the awesome job" your valued and appreciated! ~Briana

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hello please send my review to the north decatur road location. They don't have anywhere online where i can submit a review. Please let them know they are doing an awesome job. Swati and Allison have the best customer service and allison helped me find some lost deposits. I appreciate all that they do at that branch- Infectious disease specialists of atlanta PC ~Barbara

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RUN WITH YOUR MONEY! This is by far the worst bank I have ever dealt with. They are extremely slow and never have change for business accounts. They don't make it a priority to complete transactions in a timely manner including night drops, branch manager is no help he let's the tellers tell him what they are going to do instead of enforcing speedy and good customer service no wonder they have a 2 star rating ~V.

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Worst bank I have ever been to. I get it, some locations may be understaffed, but I waited thirty-five minutes in the lobby and still did not get serviced. I had to leave in order to handle other affairs since the one banker on duty in THE ENTIRE BUILDING was busy with the three people in front of me. I would just go to another location altogether, they obviously don’t know what good customer retention can do.. YOUR LOSS! ~Misty

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I’ve never been in a Suntrust building that was so useless. They never know what’s going on or what to do. The workers never have the same answers. They only ever have one person working at a time, even when the line is long. They wait for the line to be extremely long before they put more people out to help. I went inside the building twice in two days for a simple money transfer between separate accounts. I had to go in twice for them to give me the right information. It also took them 30 minutes to actually help me. There is only one useful employee and the rest of them are truly incompetent ~Tori

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Get the account the service is exceptionally consistent and you will barley have to ask any questions that maybe already answered from the time you talk to a representative. ~Arlene

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Let me tell you, Mrs. Deborah Elias was amazing. I loved her spirit. Very vibrant, upbeat, & so Cheerful. She was very informative & helpful with me becoming a member. She answered any & all of my questions. Went above & beyond. I can tell she loves what she does. I wish there were more people in the world like her, when it comes to conducting great business. So happy we crossed paths. Thank You, Mrs. Deborah....you're AWESOME!!! ~Nita

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