5 Best storage facility in Chicago, Illinois (IL) 2024

The two front office managers, Michelle and Lisa are totally awesome!! They do their best to solve customer problems and take care of concerns. The two of them are a pleasure to work with… I wish I could say the same for the national and regional owners / supervisors who are simply not. I also wish I could separate this review into building office vs. regional office… 5 stars in the Bldg. 2 stars for the higher ups. ~Tony

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Expect to pay more than you were quoted. We hired this company to hoist a Dining Table Top into our client's condo unit. When I first called Charles quoted the hoist for me. I gave him all information he requested and mentioned that I had photos of the exterior incase he needed, but he did not ask me to send them. The day before the move at 4pm Charles called to ask for the exterior photos I had previously offered so I sent them over to him. The morning of the move at 6:50am I received a call from Midway informing me that they could not do the hoist and needed to use a forklift which would be an additional $1200. Since they informed me this was my ONLY option I decided to proceed and expressed my disappointment in the quoting process. They said they would try to work on lowering the cost for me. Upon arrival, the guys inspected the situation and told me they in fact could NOT use the forklift due to the client's terrace location and that they were going to hoist the top after I was told this wasn't an option. During the delivery they decided to ask me about purchasing valuation for the Dining Table top incase it breaks during delivery. Thankfully this wasn't a substantial cost, but frustrating to be asked this during the delivery. In the end, they charged me for the $1200 forklift that they DIDN'T use and will not refund me. I've been in communication with both Charles + Judy who have been zero help. Don't use this company unless you would like to pay more than what you're quoted. ~Sara

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A fairly good experience. Brendan W really worked with me to make sure my needs were met, I was called back and my questions were answered. He was very patient and made the whole experience 5 star worthy. I would say that there were occasional dead mice and leaking water after a heavy rain but that was about it. ~Caleb

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It was a pleasant and professional experience. All my questions were answered with enthusiasm. The storage facility is bright and clean. Access to my storage space is easy and fast. ~Pearl

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Quick and easy rental. The employees here are super nice and helpful. The whole facility was clean and new looking. They have multiple entrance doors that you can pull up your car to, unload your items on one of their carts and at least 3 elevators. They have bathrooms and water fountains on the ground floor. They didn’t have a lot of availability, which I think speaks to nicely maintained facilities. There’s another 2 self-storage places on this stretch of Kedzie, but after comparing prices and visiting 2, CubeSmart is the smart choice. ~D

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