7 Best drugstore in Des Moines, Iowa (IA) 2024

I've always had good service. It's a convenient place for me to go to get things I need. The pharmacy is great. They always have my stuff ready on time and if it is out of stock they let me know and they get it filled as quickly they can. ~scott

I'm not sure if it's understaffed at the pharmacy or poor training, or both. My family and I have had nothing but troubles almost every time we have to deal with the pharmacy here. And we've only lived here less than 2 years. Unfortunately I'd love to take my business elsewhere but my insurance only covers through CVS... GRRRRRR!!!! ~Tattooed

This HyVee pharmacy is the worst of all the HyVee pharmacy’s they miss fill dates all the time. They basically fill the prescriptions as they want to fill them. Never mind the face that scrips are needed on a daily basis. We had a good relationship with an old pharmacy manager. However they changed managers and their service has gone through the floor. We have had several people in our family including our children go without prescriptions. AVOID THIS PHARMACY AT ALL COSTS. We are attempting to find a more customer focused pharmacy. ~Dave

I went to get a certain brand shampoo that was on sale and they were out of it. I find that a lot at Walgreens. They advertise something on sale but only have one or two on the shelf. And they don't put more out until the sal is over. ~Vickie

No fault of the people running the pharmacy, as this is an issue with Walgreens automatic phones in general. The company is saving time on the backs of the consumer. It takes me so much longer to refill a prescription than it did when I could simply talk to someone. There is so much extra "stuff" I have to listen to and it won't stop talking when I've said No multiple times. It's maddening! Then if I do make a mistake and say I'd have another prescription, I get in a loop that I can't get out of so my original prescription doesn't get ordered and I have to start over. At Least, if you want US doing the work for you, make it a little easier.....I'll probably change pharmacies because of it. ~Suzie

As far as Dollar General stores go, this location is very typical. The only real issues are that the building itself is too small for the amount of inventory they have on hand. The parking lot is also quite small and crumbling. The manager, Mike K. is the best thing to happen to this store since it opened! ~Jamie

There are so many problems with the KANSAS CITY Fulfillment Center (not pharmacy) rollout that I don't know where to start. I'm becoming very tired of calling the FC every time I place an order (since mid-October) that I am looking for another shopping venue. I loved the HyV delivery because I am partially disabled. If I have to now drive to my local store for pickup, I STILL have to carry them into my home. This is what I have learned from talking with Customer Care in KCMO: * Shoppers no longer have "hard copies" in front of them, rather, headsets to "shop". If their dispatcher does not read (or convey) to them what consumers are TOLD we can specify in the Notes section under each item, then the shopper doesn't know. What's the point? Isn't it false advertising if you are telling us we have a choice, but then can't/won't alert the shopper to deliver our items as noted? * Text messages are useless! Don't text me my groceries will be here at 11:11 (why is it always :11 past the hour?) if they won't be here till the next hour, or, in some cases, an hour and a half EARLY? Also the number on the text messages after returning a "HELP" text is NOT the physical FC., so, again, not much that person can do to help me with my items. * You are a LARGE (I presume) warehouse. Why do you not have IN STOCK, general items like canned whipped topping on holidays?, cream cheese spread, cat food variety? * Why don't you provide rain checks for items that are OOS? It's not my problem if you don't carry "regular" stuff but I lose the savings of an item on sale if I have to reorder it several days later without a RC. Oh, and I DID mention the sale price from the OOS item in my previous order but when I got this order, was nevertheless charged full "non-sale" price. * I have purchased for over 4 years, a particular brand of bread. About a year ago it dropped from my AO orders list so I had to call my local store for delivery. They knew exactly what I wanted, but now I have to train an entire new staff who continually tell me the FC doesn't carry it. I have to remain CALM while I tell them, I have gotten it on several past orders from the FC. I was told to request it in the COMMENTS section at the bottom of the checkout. That worked exactly twice. And today, no bread! Today when I checked for the confirmation of delivery email, it was neither on my order, or in the OOS items so I called the FCC. I DO NOT HAVE ACCESS TO THAT BRAND so I have no ability to put any notes ANYwhere if it is not pictured in my Frequently Ordered Items; even though I placed it in the Comments ...and still it is not conveyed to the shopper! Also gone are the 11 months of items from the past year. Must I open each Order to see what I have ordered? Not very efficient! HyV is losing money if I cannot see, and be reminded of previously purch and sale items! * The last 3-4 times I have had to call and complain about dairy dates. I do not appreciate getting dairy with an expiration of 2-3 days after my order EVEN THOUGH (again) I put the dates in my orders to not select anything earlier than XXX. But apparently the FC is allowing old (soon expiring) dairy on their shelves, even though we ASK for something with a further-out date. Is the expectation that I'll order every time I need a dozen eggs? M y local store carries items as far out as 2 months...is the FC just another way to dispose of aging shelf dates onto your AO customers? Perhaps a supervisor...or a vice-president...can address these concerns with me because I really do not enjoy training a whole new staff after my local delivery knew who I was when I placed an order. By the way, I place orders about every 5-8 days in the +/- $100 range, so I don't feel I'm being unreasonable, given the amount of money Mr. Vee is making from me. Look it up. Then give me a call. ~Geo