Best spa in Houston, Texas (TX) 2024

I’ve been visiting this location for a few months & let me just say I’m going to be so sad to moving away this month! Jasmine is a gem. She’s so sweet and does an amazing job with my Brazilian. Great ladies who work the front desk too. I recommend anyone who is thinking about getting their first time Brazilian, DO IT! ~Lindsey

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DISHONEST! My wife got a wax pass from there as was told that it would be a one time charge. One month later they charged us over $135 again? They automatically enrolled my wife in a subscription based program without our consent. Do not let them lie to you. We asked for a refund and they refused and said there’s a $25 cancellation fee. Will be making a complaint to the BBB. We also asked for written proof of cancellation and they only sent a copy of the remainder of store credit we have. This isn’t a refund, and it’s not proof of cancellation. What is this company trying to pull?! ~Zachary

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I recently came to this store for the first time. Honestly, some of the worst customer service that I have seen. It was fine for the first, say, 2 seconds. I began browsing and one of the ladies working there immediately began pushing to 'assist' me in this experience. I politely refused but it seemed she could not care less. I felt a great deal of pressure and went along with it. After that, she asked about my skin type. And, as I answered, she interrupted me multiple times. By now, I already wanted to leave. Then she asked me what I wanted. But, oh dear, her tone. I felt as if she was talking down to me. It seemed as if, to her, that I was no more valuable than a lump of coal. She pointed out skin 'concerns' on my face that are caused by sheer sensitivity. I only wanted to address what I stated. Then she went and got 3 products that she didn't show me. And proceeded to put them in samples. That was kind, I would like to admit. But she never let me pay or see the products. I asked a couple of simple questions and, once again, her tone was rude. This was horrible. I don't plan on returning. ~Elizabeth

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