6 Best cell phone store in Round Rock, Texas (TX) 2024

Bought 4 phones online set for pick up at this location. Big mistake. Was repeatedly told the safe takes a long time to get in (what in the world?). Was told the order will be ready at 3:30. Came in at 4. Basically waited till close and was assisted then only. StAy. away from this location. Not worth it. Severely understaffed or a weird safe that resets when a customer walks in??? ~Ali

Very rude to t-mobile customers. Don't use this store for anything. They are only there to sell not to help you with your device or account. A liability to t-mobile. Thanks for the reply. I spoke to customer service about the issue and they are replacing the device since still under warranty as explained to your representative. Looking at your reviews for the last 6 months..appears your representatives are helpful 50% of the time. No need to discuss their behavior, it is your business to manage not a t-mobile customers to discuss. ~L

My husband and I had just purchased our new iPhones when we discovered they hadn’t come with a charger. So we made our way to the location here and we had a great experience. The staff member that assisted us was really sweet and he seemed very knowledgeable. He even suggested a deal for us that ended up saving us money in the long run. We were in and out fairly quickly. If you need to conduct any business in person this is definitely a good store to do it! ~The

The service was superb. There was one young man, Jonathan?? working for the entire store. He was courteous to me as well as making other customers who came in aware of how long the wait would be. He was meticulous, kind, and very knowledgeable. This will be my store of choice due to the customer service I received. The young man yesterday was crushing it! An asset to AT&T and should be recognized for his dedication. ~Tonia

The employees behind the counter have not been properly trained. They lack communication skills and proper work ethic, Extremely unprofessional and they TRY very hard to up charge you. Also, there is no manager or supervisor on site that could help their incompetent employees. Wasted 4 hours at this location. ~Mia

They don't know customer service here. Had to pull helpfulness out of lady E and Manager. Other lady associate was not personable either, just trying to make a quick sale. No one here is customer oriented; will not be returning to this store. ~Felicia