11 Best bank in San Antonio, Texas (TX) 2024

Always pleasure going to Frost bank customer service is the best very friendly. ~Shelly

called to reach a teller at this location for just a quick and easy question...waited for almost 20 minutes! No one ever answered! Absolutely horrible service! Pick up the phone people! ~Josh

I truly don't understand how this bank is still open or why such a HUGE facility can operate with only two tellers maximum. Drive through service is no better. Every visit has been disappointing and I do not plan to return. This is well below even the dismal standards of Wells Fargo. If I didn't have so many free services attached to my account I would close it. CHOOSE ANOTHER LOCATION. ~KB

Should have read the reviews before coming to this establishment🙃. Complete waste of time. Drive thru system is a joke very unorganized there is no system to attend members. Waited over an hour to cash a check I thought it was being processed as soon as I sent it. I never got addressed until 30 minutes later just to ask what I was doing with my check. Avoid this bank. ~J

We came in today to update an address, and enroll into online banking. We were greeted and the rep was very nice. Then Michelle R. helped us. Very knowledgeable, professional, gave tips on what not to do when it came to using Zelle. Gave you a sense of peace and she genuinely wanted to assist. She is great and deserve a promotion or an increase in her pay. Congratulations BOA on having great employees. The manger came in a few times to give Miss Michelle over rides and she was so very courteous and professional. Also no long wait time time. Thank you again! ~Elizabeth

I’ve only been to deposit and withdraw cash but it can be at least 20 to 25 minute wait. Lobby line can be long inside. Drive thru, you can be next in line and still be there awhile. If you pull up to an open empty lane there will still be people ahead of you. They do not have the coin machine anymore. They do not accept rolled up coins either ~Ivan

Poor customer service. The branch manager "VP" Alberto "Albert" treats customers based on their appearance. He's rude, unwelcoming, unapprochable and does little to help resolve customer issues. Would recommend going to any other nearby branch. I Would like to express my experience to a district manager. ~V

The teller was very helpful and quickly accommodated us with a banker, that’s why I give 2 stars instead of 1. I am a loyal Wells Fargo customer and I tried to come in to help my sister open up a new account before she goes off to college. To my surprise the banker was absolutely dismissive and had 0 customer service skills. He looked at us like we were a burden to his day, made no conversation, and eventually dismissed us for having a missing document. I did not even bother to make any further questions because from the looks of it he didn’t care to help us at all. I was very dissatisfied with the service today. PSA: Don’t work in the service industry if you don’t want to help people. ~Claudia

Prior to the pandemic I use to go inside the bank. Then they closed it. It was atm or drive thru only. Is the bank now opened for services? I want to open another account. Also are the drive throughs still opened? Lately they've been closed. The one on 410 and McCullough. ~Carol

I went in with my daughter to apply for her first credit card and the teller said we needed to go on-line to apply. She was very helpful and gave us all the details on how to apply. I previously had called the 800 number and they said we could apply on line or at the bank. She didn't offer that option at the bank and I mentioned it to her. She went to speak to the banker and he met with us and took the credit card application. Mr. Rodriguez stated that we should have made an appointment but he would squeeze us in between his appointments. He was very helpful and gave my daughter all the information she needed to choose which credit card would work best for her. He had great customer service and put the customer first. Thank you! ~Let