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USAA Federal Savings Bank in San Antonio (10750 McDermott Fwy, TX 78288)
About:
USAA Federal Savings Bank is located in San Antonio (Texas state) on the street of 10750 McDermott Fwy. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1210-301-9947. You can get more information from their website: https://www.usaa.com/sanantonio. The coordinates that you can use in navigation applications to get to find USAA Federal Savings Bank quickly are 29.540945, -98.575341. Scroll down to find out opening hours, reviews and other important information about USAA Federal Savings Bank.
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Available amenities
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Drive-through
Unavailable amenities
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William
now have frozen my account completely. There is a fraudulent scam where your computer screen is frozen with the warning ‘from USAA’ saying not to touch your computer or all of your data will be erased. It gives a number to call. I am a senior and no bank scam expert. I did what they told me to do and went to Safeway and bought $4,000 worth of gift cards while they stayed on the phone. Later I called USAA where they told me it was not them. USAA IS NOT PROTECTING ITS SENIOR CLIENTS I now realize I was scammed but warn all other seniors to leave USAA IMMEDIATELY. I use Wells Fargo now which told me they knew of this scam and inform their clients immediately suspicious activity was happening so they can stop it in time. USAA is. Implicate with those scam artists and CANNOT BE TRUSTED.
10.2022Ivan
I’ve only been to deposit and withdraw cash but it can be at least 20 to 25 minute wait. Lobby line can be long inside. Drive thru, you can be next in line and still be there awhile. If you pull up to an open empty lane there will still be people ahead of you. They do not have the coin machine anymore. They do not accept rolled up coins either
10.2022Mary
I was a loyal customer for 18 years, my accounts got scammed and after 18 years of being a loyal customer, they closed me out of my accounts and said I couldn't bank with USAA again, and waited until the cutoff date to change my Direct Deposit so I will be homeless come November 1st wit no transportation. I will never recommend anyone use this bank, because when you ask for a supervisor you have to wait 48 hours, hoping you will forget because more times then not theywill never return your call!
10.2022Steve
As a 23 year member, there has been a severe decline in service. "Sucks" is such an inadequate word for your automated phone system. Fire whoever set this up immediately!! It probably works fine for all the things you could just as easily do online but it's difficult and nearly impossible to get to a live person that can resolve your issue on the fist try. Recently an USAA ATM machine ate my debit card and I had to request a replacement. The first card they sent had first name middle initial although I've explained many times I use my middle name. The second replacement card was sent to a FedEx drop-off location instead of my home. I only found this out by calling USAA and going through the torture of using the automated phone system. I activated the card using the 1-800 number but the first time I had tried to use the new card, the pin didn't work. I tried to reset the pin using the mobile app but when I typed pin reset into the search box, it only gave me choices to increase my debit card limits. Yet one more round of phone torture to get to a live person. Today, I went to the bank lobby in San Antonio to withdraw money above the ATM limit. There were only 3 teller windows open and for about 5 minutes, all 3 tellers were in the back doing something. When I finally got to a teller, he said he only had 2 $100 bills in his drawer. I was in line for nearly 45 minutes. I could recount a lot more stories about your phone system. Did I mention it SUCKS?? People I talk with are usually helpful and friendly but management is clearly tone deaf or these problems would be fixed.
10.2022Megan
First let me say I love USAAs banking app and mission. The actual physical Bank is terrible. They open all the lines at the drive through but only have a 2-3 tellers working all 10 lines. The wait inside the lobby is just as bad. Luckily it is very rare for me to have to come in person. 99% of what I need I can do on the app. If you need in person interactions, this is NOT the bank for you.
10.2022Melinda
The worst customer service I have ever experienced in my life. Two and a half weeks I was locked out of using my account and now I have to call again after 2 days for my credit cards. This is a disaster. Never using you for anything ever again. What a poor excuse for a company. I have never been so frustrated with a company that houses MY money. What a trash company with unapologetic, rude, ignorant staff that gave me the runaround for 2.5 weeks and still can’t get things right with my credit cards. And you’re supposed to be working for soldiers and their families? By keeping them from using their own money? How respectful.
09.2022Cam
Where do I even begin...? First I was trying to get a cashier's check to take for the closing of our house. A specific timed appointment that day. I had to repeat the numbers 4 times before I was heard. And that was in-between being told numerous times that, "it's ok, if something isn't correct, it will only cost $20 to change it". Second I was not heard when going over details to get a home owners insurance quote. I kept telling the guy that's way too high, you're doing something wrong. He insisted it was correct. Every other company was telling me around $100 a month. USAA was quoting $400 a month. Several months later I was asked over the phone if I wanted to go over any previous quotes. I said last time I asked for a quote the guy did it wrong. The lady looked it over and confirmed it was not done correctly. Third I ordered checks through the bank because the automated system through the check company, would not accept my info. I was not listened to once again. The address on the checks was incorrect and I did not receive the carbon copy checks I ordered. Fourth I was not listened to again. I called the bank to fix the problem that they messed up. This time the checks were sent to the wrong address and the bank lady I ordered them through (yes, USAA not the check company) cancelled the tracking number used to track the checks when mailed. Fifth I called USAA again to figure out where my checks were, because I still hadn't received them and I was concerned they were stolen or lost. I was not told I could flag those lost checks. (I called the check company and they sorted everything out and told me I could have the bank flag those lost check numbers, so no one could use them.) Sixth I called the bank and asked them to flag those checks. I was put on hold. When the lady returned, she told me she cancelled the order. I told her I just fixed the order and reordered it DO NOT CANCEL MY ORDER!. As I started to explain, she cut me off and put me on hold again. I'm assuming to go back and reverse the mistake she had just made as the result of NOT LISTENING. She came back and said she flagged the checks. I'm absolutely fed up with these people. THEY DO NOT LISTEN. They have some serious problems. I don't understand how one company can have so many employees who literally do not listen to the customers.
09.2022Arina
THIS IS THEFT!! I Filed a claim due to sever hail damage. They sent someone out to assess the damage. Within a few days, they sent me a settlement offer. I accepted it. Got a call about picking up my damaged vehicle, and had to schedule it hoping I would have my rental by then. I was told that as soon as they received my over-night FedEx envelope that contained my title, I would receive my settlement in my checking account within two days. They received it on Tuesday. I spoke to numerous employees on the phone, and every single one said I would receive the money by Friday the latest. I did not receive it this morning, so I called again. The associate confirmed I would receive it today and he could see it pending. After five in the afternoon, I have still not receive it. I called again, now, they are saying that all the other associates are wrong, and they ave no definitive day that I will receive the money. My rental is due back on Tuesday, I reminded him. What am I supposed to do without a vehicle, let alone the money to buy one?? He had no answers. I can't get to work or drive my children anywhere. I even read all the fine print and information stating when I would receive my money. I signed my title over to you, with the guarantee that I would receive the money promised in the settlement. This is theft!!
06.2022Anthony
I'd give zero stars - if I could. The worst bank - ever. Tragic because at one time it was among the best. Harvard MBAs ruining it? Just like GM, Sears, etc. You have to speak to a dozen folks that don't communicate - and your issue is STILL NOT RESOLVED! I've been a USAA member for over 20 years, and there are many who I know that have been member's much longer. They ALL feel the same. USAA is quickly going to %$#@. Not just the bank, all of it, insurance rates not competitive - non extant customer service. The USAA commercials on TV are downright hilarious. Maybe they are getting a bunch to new members, but the veteran members can see through this...
06.2022Michael
Worst drive-through I've ever been in. Seriously almost 2hrs with 5 cars deep. Reading previous reviews I see USAA has little care to fix this. They're a major credit union but one branch to handle business. Having a few ATM's around town doesn't provide a solution to this issue. May look into going with another credit union soon.
11.2021