Best cell phone store in Manassas, Virginia (VA) 2024

Jackie was really nice and helpful. She diligently helped me put on my screen protector for my phone. Her service was five stars. ~Illen

The customer service in this location is terrible. Upon walking in you are not greeted, the staff do not get out of their seats or off of their devices when you are speaking to them. The entire time I was there I had to keep get them to talk to me. There were four people working or rather on the clock only two were actually working. I manage 13 locations and would not tolerate this level of disregard for our customers. I put in a call to corporate and I almost completed a switch of my 6 lines over from my current carrier. I did end up changing carriers and purchasing 5 new phones and tablet just not to Verizon. I was very disappointed and couldn't believe the lack of service I received at this location. I know I will receive a response similar to all the other responses. I don't need a response. I too serve the people of Manassas and surrounding areas, purple deserve to be treated with respect. Not every body is cut out to work face to face with the public. Do us (your customers, the community, the elderly) some justice and find some people to run this location to company standard. I purposely didn't put names in this response, because it's not my job to tell the owner who the locations hard workers are and who lacks professionalism. The complaints are there in the other reviews. Send in the secret shoppers I think you'll be surprised! It's necessary. ~Victoria

These ladies hooked me up! They got me all the deals/coupons possible. They knew soooo much and explained/answered all my questions so well. Incredibly impressed with them. And on top of all that - they were so easy to talk to, excellent listeners, and just really good people in general. I’ll definitely be going back here for anything Verizon related. Very satisfied with my whole experience here! ~Benjamin

All I needed was my account number and the only person in the store was too busy talking to her boyfriend to look me up or even TRY. She told me to call customer service which I did last night and THEY couldn't even help me because they had trouble verifying my identity. Which is ridiculous to me. I've been a customer for YEARS with 2 lines and to say I'm frustrated and disappointed is the least. Idk if it's this mall location but management needs to do better to train who they hire. ~Dina