cell phone store
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Verizon in Manassas (8410 Sudley Rd, VA 20109)
About:
Telecommunications store offering cell phones, wireless plans, accessories & more.
Verizon is located in Manassas (Virginia state) on the street of 8410 Sudley Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1800-880-1077. You can get more information from their website: https://www.verizon.com/stores/details/virginia/manassas/manassas-203604/?CMP=seo_b_x_vz_gbp_ot_2022_08_website. The coordinates that you can use in navigation applications to get to find Verizon quickly are 38.772883, -77.500417. Scroll down to find out opening hours, reviews and other important information about Verizon.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Delivery same day
Levi
Not sure if this is still a corporate store, or if it has changed to an authorized reseller like most of the other locations. Either way, the customer service is horrible. Six customers in the store waiting to be helped. Only two people were being serviced. Multiple employees standing around doing nothing, not even acknowledging customers as they come in and stand there waiting for help. Pathetic.
10.2022Gene
Came here to get the iPhone 14 Pro because one employee (who was rude and looked high both times I visited, mind you) told me that they were getting a new shipment today. This of course wasn’t the case. Also, why does it take two employees to help one customer? There were several people waiting for help and at least 7 or 8 employees working. It should not be that slow when you have that many people working. Horrible experience and a complete waste of time. Avoid this store at all costs
09.2022Ciara
This may be one of the worst customer service experiences I’ve ever had with VZ. What I experienced at this store is NOT commensurate to the way VZ charges their customers OR the length of time I’ve been a customer with them, including both parents who retired from VZ. Walking into this store is chaos, there’s no greeting from employees, to clear line, no check in process, just people aimlessly wandering around trying to figure out what to do as the employees barely acknowledge customers with a head gesture and sparse eye contact. Employees are asking customers how they can help, they’re waiting for customers to do their job…or so it feels. I was high disappointed with the lack of professionalism and customer service here
09.2022Victoria
The customer service in this location is terrible. Upon walking in you are not greeted, the staff do not get out of their seats or off of their devices when you are speaking to them. The entire time I was there I had to keep get them to talk to me. There were four people working or rather on the clock only two were actually working. I manage 13 locations and would not tolerate this level of disregard for our customers. I put in a call to corporate and I almost completed a switch of my 6 lines over from my current carrier. I did end up changing carriers and purchasing 5 new phones and tablet just not to Verizon. I was very disappointed and couldn't believe the lack of service I received at this location. I know I will receive a response similar to all the other responses. I don't need a response. I too serve the people of Manassas and surrounding areas, purple deserve to be treated with respect. Not every body is cut out to work face to face with the public. Do us (your customers, the community, the elderly) some justice and find some people to run this location to company standard. I purposely didn't put names in this response, because it's not my job to tell the owner who the locations hard workers are and who lacks professionalism. The complaints are there in the other reviews. Send in the secret shoppers I think you'll be surprised! It's necessary.
09.2022Elizabeth
Andrew was very helpful in guiding me through my payment options. I am so glad he was able to correct an error on my plan.
07.2022Matt
Efficient service. Andrew kindly offered to put the screen protector on my new phone and alerted me to a discount on accessories.
07.2022Brian
Going to a mobile phone store is among my least favorite things. But I have to say that Jacqueline was very helpful.
07.2022Zacharias
Went in one week was offered $150 store credit for an iPhone with a cracked screen lady said it would be $200 without the cracked screen. Went in the next week and a different person offered us less than 50 dollars for the phone.. this. Is. An. iphone.. the value doesn't drop that significantly in one week.. Overall I wasn't sure if the people in the store were trying to rip us off and it would be nice to see more consistency in your pricing of items..
06.2022Ross
Andre was very helpful! Was a little bit of a wait in line but that seems standard these days.
05.2022Matthew
Walked in at 7:40, set there until 758 just to have a representative come up and tell me that they locked the safe, and couldn’t sell me a phone. The other Employee asked her did she need any phones and walked in the back... ( to lock it) without asking me what I needed before she did it! Just lazy! Clearly if I was in there before the store closed I should have been help instead of them rushing to get out of there!!!
10.2021