I met a representative Ari today, he was doing his job but I did not go out of his way to help me with transferring my corporate mobile number to a personal number, I have an authorisation confirmation email from my employer and T mobile corporate account expert, account number and pin which is all required, but he saw some error on his side a said he cannot do anything, I insisted I call the their customer care to sort it (which he should have done as I was already in the store) and the on call representative also couldn’t help and had no clue how to resolve it, Ari told me to take new SIM card and then they can work to resolve it, but I requested to make sure first how they will do to avoid me having a dummy line with me just to realise later that they cannot do it, now I am going to another provider thinking it might be easier that way, and yes during all these conversations Ari kept asking me my number at-least 4 times instead of writing it down first time and being proactive. They need to work on training their employees bit better. ~Karan
cell phone store