Best auto parts store in Williamsburg, Virginia (VA) 2024

I have never tried a Jiffy Lube before but decided to give this one a try. I wanted a simple conventional oil change, but when I arrived, they told me they had no conventional 5w-30 and that it was going to be 20+ dollars more for high mileage, then told my car takes 6 quarts (another upcharge of $6.00) but when I looked at my owner's guide it says 5 quarts. I continued on with the service. Then when I checked out there was another $8 charge for a special oil filter that they did not tell me about. The net impact of my trip was almost double what it should have been. My advice is to call before you go and make sure they have all of your supplies and what the cost is before you go or be prepared to pay a lot more. Service: Oil change ~David

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Satellite, PLEASE do something to improve your automated electronic butler when prospective clients call in to ask a simple question. 'She' gives four options that don't apply, continuing with asking for a representative yields more frustration with 'her' asking the same inapplicable questions over and over. There is seemingly no way past this roadblock. I have no idea how good you are as a business because I wasn't given the opportunity to use you, but your automated voice is a horrible first impression. I know you can do better and hope you do. I wish you all the best and offer this review only in the event it may prove to be helpful to you. UPDATE: I received a very nice and immediate response from Safelite asking me to please contact them with the website address given. I did so and after chatting with a delightful Elizabeth was given the answer I needed. Perfect, and I'm grateful for them reaching out to me to resolve. Thank you. ~Ben

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