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T-Mobile in Westbrook (11 Main St, ME 04092)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Westbrook (Maine state) on the street of 11 Main St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12075910211. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-westbrook-me-04092-169e?utm_source=google&utm_medium=lastmile&utm_campaign=169E. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 43.677690, -70.329847. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Chuck
Westbrook ME store 2 associates helping 1 customer while I waited to be helped
08.2022Timothy
Staff is completely disinterested in customer service.
05.2022Kimberly
Very unhappy with service. My son got me a new phone for Mother’s Day and a plan that was supposed to be a 55 and up plan and we were told everything was included in the bill would be about $62 a month and they continuously billed me $82 a month and at times have taken the charge off told me that the plan will be all set and they failed to do that so I will be taking my business somewhere else as of today.
12.2021Pholly
Very nice, good communication, sweet, English is my second language. Overall very great customer service from both Caden and Tristian!
11.2021Juliet
This TMobile in Westbrook provides unparalleled service. Caden, Cody, and Stephen were all very welcoming during my visit. I was having a particularly difficult day. I had come in to actually switch my phone to another service provider. However, after experiencing the excellent customer service from these kind folks, I have decided to start my own TMobile plan. These three were very knowledgeable, empathetic, and overall provided A+, 10/10 service.
10.2021Bruce
Steve was very knowledgeable and new his stuff, he got me in and with 2 beutifull new phones in no time at all
10.2021Shanique
Worst customer , his name is Gilly .he didn’t acknowledge us what so ever He did even transfer my info from my old phone to the new one . He was a bit desrespectful as well.Management needs to look into this and get someone else . I have never been treated like this in a T -mobile store , Lazy and didn’t want to do anything .I went home having to put back my contacts in manually because i didn’t know what to do .He just wanted to get us out quickly we were in and out of there within less than 10mins purchasing a new iPhone.
08.2020K
Terrible, infuriating customer service. The first sales rep wasn't sure how to fix my support question, so brought over the manager on duty. At first she kept misinterpreting the failure so she could offer workarounds. When I clarified, she would cut me off or deflect it and return to the previous misunderstood issue. After several explanations I finally cornered her to address the actual problem I was facing, at which she told me I was wrong, that was not happening. When I explain that it does indeed happen (that it's been witnessed by others yet she wasn't even interested in seeing my device) she claimed it's not an issue, that's how it's designed, it functions correctly, and claimed that it's T-Mobile (despite device documentation and it friends with the same OS and device never see this) and that I'm wrong to expect my phone to work as designed. I suspect she had no idea how to fix it, which would have been fine. Instead she fought from every angle as though she had to win some pointless argument, belittling me, and slipping away from the core issue like a politician avoiding an answer. I will deal with any other T-Mobile store than this one. If I wanted to argue with a denialist I'd find a flat-earther.
08.2020Ellen
Back in July I had to go to the T-Mobile store because they couldn't resolve my problem online. Glad I did go the T-Mobile store, she resolved not one but, two problems!
08.2020Kim
I purchased my 82 year dad flip phone from this location. I was told at the time that he would be able to use this phone up to his camp in northern Maine. It would be spotty in but it would work in areas. Absolutely and completely dead soon after leaving door yard. The girl at t mobile said to put it on roaming still nothing. By the time we figured out phone wouldn't work due to lack coverage. It had been over there 14 day return time. This was the 1st lie. When I purchased the phone I was told he would get a free tablet. I said no he wouldn't use or know how to use, but she insisted it was free and I might as well take it. No contracts. Apparently it is not free. I went to cancel all services because of the bad information i was given and bad coverage. I was told to call the customer care line. I did, Mark told me 3 times no problem just return tablet back to store I would not be charged any thing and he would cancel service. Back to store I go. Only he didn't do anything and made a short note on account that father couldn't use tablet. Nothing about return. He just lied to me. And it was still active. Wow. I do not understand how these companies can avoid explaining the facts and claiming something is free and not explaining the truth. This is disturbing that they get away with it. Of course I was willing to pay for the phone balance, but not tablet. I returned tablet to them and just left it on the counter and walked out.... said they could have it back for FREE. I would not recommend this company. Nothing is free. I knew that however she said ...it is really free! This is deceit and I will never do business with T Mobile.
08.2019