car rental agency
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Avis Car Rental in Rockville (11711 Parklawn Dr, MD 20852)
About:
Avis Car Rental Rockville operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.
Avis Car Rental is located in Rockville (Maryland state) on the street of 11711 Parklawn Dr. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1301-984-4180. You can get more information from their website: https://www.avis.com/en/locations/us/md/rockville/r7v. The coordinates that you can use in navigation applications to get to find Avis Car Rental quickly are 39.047361, -77.101645. Scroll down to find out opening hours, reviews and other important information about Avis Car Rental.
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Available amenities
Highlights
- Discounts for military
Accessibility
- Wheelchair-accessible entrance
Angelique
AWESOME. Took care of us perfectly
07.2022Dan
I’ve never seen an entire company so incompetent. From the location, customer service, and even their FB page. Work was supposed to cover half the time I had the rental car, they told me to go to the location and switch cards. When it came time to pay they then took it back when I could have just closed the current rental out and start a new one. To top it all off they won’t make right by THEIR mistake. Definitely don’t rent from them
06.2022Francesca
By far the worst rental car expierence of my life. I rent cars often for work so I have a decent amount of experience with rental car companies. This company only wants to scam you out of your money as much as they can any way they can. They add on random hidden fees at the end that make no sense.This location charged me for an airport rental fee?? THIS LOCATION ISNT AN AIRPORT! They also did the same to my coworker showing it wasn’t a one time accident they sneak it to anyone they can. Then the website doesn’t let you extend your rental online so you have to call then they tell you changing it online is free but there’s a charge over the phone ??? FIX THE WEBSITE THEN. AND FOR MY FINAL FINANCIAL COMPLAINT about this money hungry company out to take from their customers who are struggling financially.. i called to ask if i could stop using my work card and moving forward bill on my personal card: so my first 5 days was to be paid for by my work on my work card then the rest on my personal. I was told to come to the location and give the employee the card i wanted to start using. I went down and gave it to him. surprise guess what they put the entire amount on my own personal card and never used my work card. I can’t afford to pay for this rental alone but they pretty much told me oh well there’s nothing they can do i’m screwed. AVIS SUCKS DO NOT RENT CARS FROM SCAMMERS.
06.2022Sully
Great guys running this branch. Really patient explaining the EZPass with me. Was in and out quickly and the car was ready and gassed..
03.2022Khash
I VALUE CUSTOMER SERVICE MORE THAN ANYTHING AND WANT TO RECOGNIZE THE TOP CLASS SERVICE PROVIDED BY TEKLU FESSEHAZION Teklu was EXTREMELY patient and informed on everything I had a couple in line before me .. they asked 20 + questions and not only did Tejlu remain patient calm and respectful through this all he also was able to answer all questions in its entirety. I have to take the time to take note of this above average service provided by Teklu!! Teklu deserves his own franchise a promotion etccc because he will make this company look good at all times and will bring in even more $$ than he is already generating off the amazing customer service provided
12.2020Tree
Rented from this location twice. Both times the console between the seats was not cleaned. Greasy finger prints all over the controls. Had to take the car home and clean it myself. Staff doesn’t want to look you in the eye when they talk to you. Rented a standard size car and was given a much larger car and at first the guy tried to lie to me and say there was no difference in size between what I had reserved and what he gave me. Called corporate office to confirm he lied to me. They tried to tell me bigger is better but it was a bigger car than I was used to driving so no way is that safer, and of course it then used a lot more gas in the trip. Avis confirmed that essentially they don’t have to honor the size car I reserved and as long as they give me something with four wheels they have met their obligation toward my reservation. I am going to back to a competitor car rental company in Rockville, even though my company will not pay for my business rentals there. My experience with Avis was so bad I would prefer to pay my business rentals out of pocket rather than have to deal with them again.
12.2018Amir
My first time renting a vehicle and I was thoroughly impressed with the customer service and vehicles they had. I needed a Moving truck and SUV to help me move to my new home. “Plamena” explained the process and had me out the door with both vehicles in no time. Stress free and very pleasant experience. Thank you!!!!
12.2017Evie
I originally use Enterprise, but now they don't take Debit Cards. AVIS does. I did not mind the wait as the young lady had two hats on that day, Budget & AVIS. And she did it all with a smile and a pair if classy work boots. She was very articulate and explained everything in detail. She presented me with 2 choices. I chose the red 2016 Mazda Coup. I was pleasantly surprised at the ease of driving & gas value. I drive a truck, and in the past, I considered driving a car- a step down. AVIS changed my opinion. I also had a great 'no hassle' experience returning it to Dulles Airport. AVIS is now my choice for rentals when I travel. Thank you AVIS for being #1 in my book!
12.2016Alfredo
Simple and easy to rent a car with Avis, and this is a great location, definitely I'll be back for their good service. If you want to speed up the process as customers, It's highly recommended to bring your reservation and read the information carefully in the website... i did it and it only take me like 5 minutes to get my car. Thanks.
12.2016Amy
Avis beats Enterprise heads over tails in terms of organization, online notifications, ease of rental check in and drop off. I was able to get the exact make and model of the car I wanted. They nicely gave me the choice of a couple of cars, which was also appreciated. My overall rating for Avis is a 9 out of 10. What could they have done better? Standing in line for twenty minutes on a Saturday morning was not the way I wanted to spend my time. More staff and a more timely check in process would have been welcomed. But overall, my Avis experience was a positive one and I would recommend this rental car company to friends, family, and colleagues.
12.2015