optometrist
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Visionworks Towson Town Center in Towson (825 Dulaney Valley Rd Suite 1335, MD 21204)
About:
Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C. We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses. We accept hundreds of vision insurance plans. Your FSA may also be used for an eye exam, prescription glasses and contact lenses. Dont forget to take care of your eyes. Our eye doctors offer eye exams for adults and children. We encourage you to schedule your annual exam today.
Visionworks Towson Town Center is located in Towson (Maryland state) on the street of 825 Dulaney Valley Rd Suite 1335. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1410-823-8452. You can get more information from their website: https://locations.visionworks.com/ll/US/MD/Towson/825-Dulaney-Valley-Rd-Ste-1335. The coordinates that you can use in navigation applications to get to find Visionworks Towson Town Center quickly are 39.404111, -76.598885. Scroll down to find out opening hours, reviews and other important information about Visionworks Towson Town Center.
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- Appointments recommended
Amenities
- Toilets
Accessibility
- Wheelchair-accessible toilet
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Stephen
I have an extremely busy schedule and set my appointment a month in advance. They have a 5 minute grace period and I was 8 minutes late and not have to wait weeks to see someone and only have one remaining pair of contacts. I also filled out my forms online ahead od time. Extremely unreasonable policy.
10.2022Kila
Well staffed and friendly. I was able to get a same day appointment. They answered all of my questions regarding the eye exam. I found some cute frames too.
10.2022Kylee
I search for a particular pair of glasses for a very long time. after i found them at this location i was extremely excite and went to buy them right away. only to find my prescription would not fit.
08.2022Joseph
The technician, Jenna is amazing! Great service and was very nice! Real beautiful too 😍
08.2022Monty
Overall the employees were friendly despite being impatient at times. The doctor was in a rush which gave me a bit of anxiety during the exam. The main problem is that when the employee sat me down to actually order my glasses she did not go over any elective options or review the order with me. I assumed that she had read the doctor’s recommendations paper that I gave to her that had my elective selections on it (non-glare, poly). I ended up with lenses that were not anti-glare or poly. When I called to resolve the issue the woman on the phone seemed impatient and completely unapologetic. I now have to make more trips to the store and I’ll be without glasses for even longer. Totally inconvenient and a waste of time.
05.2022Shawnice
Anna Lee, is definitely an asset to the team there at vision works Towson! Years of great customer service! She makes me feel important when I come to get service!
05.2022Charlisha
The customer service rep at the Towson location named Reeka attitude is disgusting. I understand why her name is reeka because her attitude reeks a lot! I explain to her that somebody called to confirm My appointment and update my information and this woman snaps on me. Demands respect because she is older than me like the fact that I’m younger than her makes a difference when I am in fact the customer and not her. Granted I was confused at why she gave away my appointment when I was in fact ten minutes early for my appointment confirmed online and confirmed over the phone. I have been coming to this vision works for years and might have to locate a different location to go too because I do not want to deal with the type of person that would be so harsh to their customers. She was barking demands of when I want to reschedule. I told her I was a little cloudy as I just came from a funeral and she was rushing to make a decision and leave because she said she had other people to work with. There was no one else in line and the one other customer that needed assistance was being helped by another blonde associate. It just seemed like she hated her job and was taking that out on me.
04.2022Charles
Some of them are more worried about masks than actual Customer Service, like “Hello, welcome to VisionWorks…” It was the most pathetic thing I ever witnessed! Other than that, the eye exam itself was professional and concise, but nothing special to make me want to come back in this lifetime (or the next). One word to sum up their customer service: Rubbish!
10.2021Roland
This location is incredibly rude and asks to take COVID into consideration while not giving patients that same grace. I was just about 10 minutes late for my appointment. When I walked in, two patients were already being spoken to at the desk. No one said a word to me when I walked in. No one acknowledged me the entire time I was walking around the store. One of them finished with their patient and takes the young lady that walked in after me. Even though I was there before her. Once the other employee finished working with their patient they called me over and once she got my information she tells me I'm late for my appointment. At that point it had only been 15 minutes passed my appointment time. The individual behind me had an appointment time 20 minutes after my appointment but was seen because she apparently was in more then 15 minutes early and had walked out. When I walked in they were intensely working with the people at the desk. They say their grace period for being late is 5 minutes. Even if I was 5 instead of 10 minutes late, they would not have seen me at my appointment time because the people they were working with had already pushed them back anyway. When they called the person behind me up before taking me even though I was in line ahead of her I had still been in there BEFORE her scheduled appointment time. When I appoint all this out they say "sir we're sorry we're severely understaffed because of COVID but please be considerate". My glasses broke and I had to rely on someone else for transportation. That is the only reason I was late. My lateness did not in fact impact when they would have seen me but still decided to not see me. When I asked for their corporate number they refused to give it to me. I asked multiple times. Very terrible experience. Would not come back here!
10.2021Rae
In a few words: Disappointing and Unreasonable. This is my first time at the Towson Mall location of Vision Works. A friend went and found their price is reasonable for glasses / contacts appointment and it wasn’t too far away from my house in Baltimore. My appointment was at 11 AM but I unfortunately got lost in the mall trying to find the store and I arrived a little bit late at 11:07. When I arrived, the staff told me I had “missed my appointment.“ The grace period is only five minutes, so because I arrived at 11:07… Two minutes later... the “doctor had already marked the appointment missed,” and there was, “nothing that could be done for me until tomorrow.“ I wasn’t told of this policy in advance! I asked the staff to make an exception (I would’ve been happy to apologize to the Doctor for the 2 minutes) but there is no willingness to be flexible. I think this is unreasonable. I won’t be recommending or returning, but that said, if you can get prevent any natural human circumstances like getting lost, perhaps you’ll get a cheap deal!
10.2019