optometrist
Closed Now
LensCrafters in Towson (825 Dulaney Valley Rd Ste 302, MD 21204)
About:
Optical chain selling prescription eyewear, contact lenses & sunglasses, including designer brands.
LensCrafters is located in Towson (Maryland state) on the street of 825 Dulaney Valley Rd Ste 302. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14108255160. You can get more information from their website: https://local.lenscrafters.com/md/towson/825-dulaney-valley-rd.html?cid=yext_0576&y_source=1_MTIxMDUxMi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find LensCrafters quickly are 39.403577, -76.600657. Scroll down to find out opening hours, reviews and other important information about LensCrafters.
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Available amenities
Amenities
- Toilets
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Health and safety
- Customers wear masks
- Staff wear masks
Devin
Tatiana was helpful with fixing my Ray-ban shades. She was able to adjust and put the lens back in my frame effortlessly. Tatiana was professional, kind and I would recommend her services to any customers.
08.2022Devin
Tatiana was helpful with fixing my Ray-ban shades. She was able to adjust and put the lens back in my frame effortlessly. Tatiana was professional, kind and I would recommend her services to any customers.
08.2022Terrell
I search for a particular pair of glasses for a very long time. after i found them at this location i was extremely excite and went to buy them right away. only to find my prescription would not fit. Susan was so awesome that i could not do anything but be thankful for all of her help. Susan noticed that i really wanted the glasses so she went above and definitely beyond to help me get these amazing ray ban frames
07.2022D
A big thank you to Ms. T. Bowman for her help and support while looking for new frames. Her customer service was impeccable. Ms. Bowman was very attentive to my needs and concerns about my fitting. I was initially frustrated because my new frames were not fitted properly. Ms. Bowman stepped out of the lab and took her time with me and assured me that she would have me re-fitted with my new glasses within a hour. I was so pleased with her service and professionalism that I asked her if she could help me pick out a 2nd pair of frames….she was very patient and helpful and explained all of my options in full detail for my prescription. Because I was so pleased with Ms. Bowman’s exceptional assistance and knowledge, I brought my grandson back to the Townson LensCrafters for a new pair of frames and once again she was phenomenal. Thank you Ms. T. Bowman. Job well done!
07.2022Terrell
I search for a particular pair of glasses for a very long time. after i found them at this location i was extremely excite and went to buy them right away. only to find my prescription would not fit. Susan was so awesome that i could not do anything but be thankful for all of her help. Susan noticed that i really wanted the glasses so she went above and definitely beyond to help me get these amazing ray ban frames
07.2022D
A big thank you to Ms. T. Bowman for her help and support while looking for new frames. Her customer service was impeccable. Ms. Bowman was very attentive to my needs and concerns about my fitting. I was initially frustrated because my new frames were not fitted properly. Ms. Bowman stepped out of the lab and took her time with me and assured me that she would have me re-fitted with my new glasses within a hour. I was so pleased with her service and professionalism that I asked her if she could help me pick out a 2nd pair of frames….she was very patient and helpful and explained all of my options in full detail for my prescription. Because I was so pleased with Ms. Bowman’s exceptional assistance and knowledge, I brought my grandson back to the Townson LensCrafters for a new pair of frames and once again she was phenomenal. Thank you Ms. T. Bowman. Job well done!
07.2022Stachio
The staff in Towson always goes above and beyond to help me. They provide excellent customer service and honest opinions. Tatiana provides me with good advice and thoroughly explains the differences in the lenses and frames for me. She also helped me pick out quite a few frames and never hesitates to help me with adjustments and cleaning. I always go to this location because I receive the best service there. I always recommend Tatiana and the Towson team to any friends and family!
07.2022Felecia
Now I normally receive good service from this location. But yesterday was horrendous. Walked wasn’t greeted nor acknowledged. I go straight back and speak with a Caucasian team lead who had an attitude from the beginning. Was absolutely no help. You all need friendly people to service everyone and help them out with questions. Especially in regards to insurance. I am a customer you are the employee. You know better than me which is why I’m here. SMH
07.2022Stachio
The staff in Towson always goes above and beyond to help me. They provide excellent customer service and honest opinions. Tatiana provides me with good advice and thoroughly explains the differences in the lenses and frames for me. She also helped me pick out quite a few frames and never hesitates to help me with adjustments and cleaning. I always go to this location because I receive the best service there. I always recommend Tatiana and the Towson team to any friends and family!
07.2022Felecia
Now I normally receive good service from this location. But yesterday was horrendous. Walked wasn’t greeted nor acknowledged. I go straight back and speak with a Caucasian team lead who had an attitude from the beginning. Was absolutely no help. You all need friendly people to service everyone and help them out with questions. Especially in regards to insurance. I am a customer you are the employee. You know better than me which is why I’m here. SMH
07.2022Beth
I was happy with the service and staff at the Towson LensCrafters. Unfortunately, my son broke one of the lenses in his glasses and we needed to replace that lens. Lenscrafters has a policy that they can't replace just one lens, they have to replace both. He only got them a few months ago, and I certainly understand paying to replace the one that broke. Nobody was able to explain why I had to replace both lenses except it was the 'policy'. Sounds like a corporate money grab. Then to add insult to injury I was told that when we purchased the original lenses they had used he had a higher end lens, hence more expensive, but he would be fine with a less expensive lens in the replacement. I then inquired why I would want to replace the not broken (higher quality) lens with something of a lower quality. No adequate response. I feel taken advantage with both the original purchase and now the replacement. We needed them in a hurry for him to return to school and I suppose I didn't do my due diligence and the corporation (not the people) were happy to take advantage.
05.2022Beth
I was happy with the service and staff at the Towson LensCrafters. Unfortunately, my son broke one of the lenses in his glasses and we needed to replace that lens. Lenscrafters has a policy that they can't replace just one lens, they have to replace both. He only got them a few months ago, and I certainly understand paying to replace the one that broke. Nobody was able to explain why I had to replace both lenses except it was the 'policy'. Sounds like a corporate money grab. Then to add insult to injury I was told that when we purchased the original lenses they had used he had a higher end lens, hence more expensive, but he would be fine with a less expensive lens in the replacement. I then inquired why I would want to replace the not broken (higher quality) lens with something of a lower quality. No adequate response. I feel taken advantage with both the original purchase and now the replacement. We needed them in a hurry for him to return to school and I suppose I didn't do my due diligence and the corporation (not the people) were happy to take advantage.
05.2022Lady
From start to finish, the staff is great, very attentive. I have been going here for years now and was familiar with the primary optometrist here before he left and it seems since then they still have great ones to fill in. The optometrist today really took the time to make sure I had the right prescription lens that fit me. They still have a great selection of frames, always have a hard time choosing.
04.2022misty
The Dr was very thorough and patient. She explained everything and wanted to make sure I understood everything! If I had any negative it would be that I wasn’t greeted when I first walked in, the person in the front when you walk in was doing something with their phone and paid me no attention. Once I walked to the back area where the Dr area is they were very personable told me that I could take a look at the glasses in the front (where the person doing something with the phone could’ve instructed me) until the Dr was ready to see me. Once I came from seeing the Dr the person in the front redeemed herself. I want to give a 4 1/2 instead of 5. First impressions are everything!!
04.2022Lady
From start to finish, the staff is great, very attentive. I have been going here for years now and was familiar with the primary optometrist here before he left and it seems since then they still have great ones to fill in. The optometrist today really took the time to make sure I had the right prescription lens that fit me. They still have a great selection of frames, always have a hard time choosing.
04.2022Rachel
Great first experience with LensCrafters! My first time getting an eye exam as an adult and it was super simple and Dr. Leonard was able to answer all my questions and gave me a prescription to fot my recent vision changes. Staff was all friendly and professional and after I picked out my frames the assistant manager helped explain my prescription to me (first time and all) and walk me through my options for single and multifocal lenses. I wish there were more frame options but will absolutely be coming back here for eye exams and lenses! Also made my appointment online for a weekend, the store called to confirm the day before (friendly and gave me directions), and I had my appointment right on time!
04.2022misty
The Dr was very thorough and patient. She explained everything and wanted to make sure I understood everything! If I had any negative it would be that I wasn’t greeted when I first walked in, the person in the front when you walk in was doing something with their phone and paid me no attention. Once I walked to the back area where the Dr area is they were very personable told me that I could take a look at the glasses in the front (where the person doing something with the phone could’ve instructed me) until the Dr was ready to see me. Once I came from seeing the Dr the person in the front redeemed herself. I want to give a 4 1/2 instead of 5. First impressions are everything!!
04.2022Rachel
Great first experience with LensCrafters! My first time getting an eye exam as an adult and it was super simple and Dr. Leonard was able to answer all my questions and gave me a prescription to fot my recent vision changes. Staff was all friendly and professional and after I picked out my frames the assistant manager helped explain my prescription to me (first time and all) and walk me through my options for single and multifocal lenses. I wish there were more frame options but will absolutely be coming back here for eye exams and lenses! Also made my appointment online for a weekend, the store called to confirm the day before (friendly and gave me directions), and I had my appointment right on time!
04.2022Jesse
Got my first set of glasses here eight years ago, only just had to replace them. LensCrafters went out of their way to make sure I had a complete set of replacement glasses before I traveled, even going so far as to send out the glasses to finish cutting the lenses to another store when the Towson store had technical difficulties. Will definitely shop here again!
03.2022Jesse
Got my first set of glasses here eight years ago, only just had to replace them. LensCrafters went out of their way to make sure I had a complete set of replacement glasses before I traveled, even going so far as to send out the glasses to finish cutting the lenses to another store when the Towson store had technical difficulties. Will definitely shop here again!
03.2022