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Music & Arts in Waldorf (3035 Festival Way, MD 20601)
About:
Retail chain offering musical instruments, audio gear & accessories, plus rental & repair services.
Music & Arts is located in Waldorf (Maryland state) on the street of 3035 Festival Way. If you want to ask about something we recommend contacting this place by phone. The Phone number is +13013969336. You can get more information from their website: https://stores.musicarts.com/md/waldorf/music-store-1310.html. The coordinates that you can use in navigation applications to get to find Music & Arts quickly are 38.629746, -76.912121. Scroll down to find out opening hours, reviews and other important information about Music & Arts.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Offerings
- Repair services
- amenities.offerings.has_service_guarantee
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Cyndi
We've been customers here for almost 1 year and I've seen them go from decent to mediocre to terrible. They are so disorganized. My daughter was excited about playing the guitar but after weeks of them canceling lessons (after I've already arrived with her, instrument in tow) she is now losing interest. It's so disappointing. Week after week I've been promised that her teacher would be there and week after week we show up and they have excuses as to why he is not. You would think they would at least call before I made the trip...no! They don't know when the teachers will or won't be there. From computer issues to scheduling to folks double booking - the list of excuses is long and ridiculous. I don't even want the credits that they offer - one, because no one knows when I'll be able to use them si ce their teachers don't show up and two, because my daughter's learning has been so interrupted, she can't retain anything. Every lesson is like the first one - a horrible case of deja vu. I honestly don't know how they can run this location with this level of disfunction and incompetence. We are going to try a new school after I get my full refund.
07.2022Richard
I'd like to appreciate and acknowledge your employee, Taryn. The moment I entered the store, I was immediately greeted with a smile. She provided service to polish, tune, and restring my uncle's Squier guitar. I ran errands nearby and she notified me within 30 minutes for pickup. Thank you Taryn for providing above & beyond customer service. I will be referring family and friends to this store location for their music-related needs.
05.2022Jacqueline
Very friendly staff that were helpful from the moment I walked in the door. Brian was especially helpful, and he is very knowledgeable! 10/10 experience and I will definitely be back for any music needs!
04.2022Luke
I had been thinking of learning the guitar, since I've been sitting at the house working for the past two years. Well today I made this happen, Holly assisted me choose a guitar and signed me up for lessons. Looking forward to it!!!! Great staff, very understanding of my needs, and really enjoyed the visit!
02.2022Keyona
Needed to get a replacement Viola for my daughter. The young lady that works there, Demitri I believe her name was, was wonderful. She made the process as smooth as possible and went above and beyond to ensure I was a satisfied customer.thank you!
02.2022Theresa
Bought a professional Pearl flute there. Nice in-stock selection. They have adequately sized practice rooms so you can try before you buy. Brian was very helpful, accommodating, and patient.
01.2022Tia
I called to get information about renting a violin for my daughter. I spoke with Brain. Brain not only gave me information about renting a violin but also about buying a brand new violin. I decided to buy however they were about to close. Brain then offered to stay a few minutes pass closing for me to come buy it. When I got there he still took his time and explained everything and helped me purchase accessories that I needed. My experience at music and arts was amazing. They went above and beyond to make sure I had everything i needed.
09.2021Franklin
I really loved my experience here. I was greeted upon entering the store. Given enough space to browse but also was able to be helped when needed. Brian was super helpful and friendly when answering my questions about buying a new turntable. He helped me look at my options through their website, checked store inventory, and ultimately placed an order to have my purchase get delivered to the store. Flawless customer service by Brian!
08.2021Jennifer
Wow! Absolutely loved my experience at Music & Arts. Really the BEST customer service in all of Waldorf! The salesperson Brian will give you all options, so you can make your best decisions on what to buy. Not overbearing. Just expert knowledge not only on instruments but recommending any accessories to give you the best chance for success playing your instrument. Observing somebody at work, you get a chance to witness character. While I was at the store, I also saw him help someone looking for guitar strings as he simultaneously explained in detail how music lessons work there. Then saw him quietly tune up a customer's violin while taking an incoming call. Quite frankly, I was really impressed by Brian's efforts helping me find drum equipment. He patiently listened and took the time to explain things. I really wish all retail stores had total experts like this guy. He does much more than sell people things. Brian helps people. Great looking store, amazing customer service and atmosphere at this local music store.
08.2021Olivia
I absolutely love this store, the vibe, and the people. I've been shopping here since they opened awhile back and I've only dealt with one salesperson who remembers my name and it's AMAZING. The family environment is superb. Austin is the absolute best person to talk to and get recommendations from. I was there last Sunday and although no one else was in the store, he was super passionate about guitar and music, gave me pointers on how to play a little better, and honestly had me over the moon when he tried my guitar out. At the end of playing it, he told me I needed a neck adjustment and fret file. At first I was like "What?" but then he broke it down super easy for me to understand. I used to shop at Island and even drove to Guitar Center in Rockville, but after the customer service I've gotten and the personability, I don't know why I'd go anywhere else.
08.2021